Epson PictureMate 100 User Manual

							
Troubleshooting45
Photo Quality Problems
You see banding (light lines) in your prints.
❏The print head nozzles may need cleaning; see 
“Cleaning the Print Head” on page 40.
❏ Make sure the glossy side of the paper is face up.
❏ The photo cartridge may need replacing. To 
replace the cartridge, see “Replacing the Photo 
Cartridge” on page 33.
❏ The print head may need aligning; see “Aligning 
the Print Head” on page 41. 
Your printout is blurry or smeared. ❏
Use the PictureMate Photo Paper to ensure proper 
saturation, absorption of ink, and quality. 
❏ Make sure you load paper with the glossy side 
face up. 
❏ Make sure your paper isn’t damp or curled, or 
loaded face down (the glossy side should be face 
up). If it’s damp or curled, load a new stack of 
paper.
Your printout is faint or has gaps in the image.
❏ The print head may need aligning; see “Aligning 
the Print Head” on page 41. 
❏ The print head nozzles may need cleaning; see 
“Cleaning the Print Head” on page 40 for 
instructions. 
❏ The photo cartridge may be old or low on ink. To 
replace the photo cartridge, see “Replacing the 
Photo Cartridge” on page 33.
 
						

							
46Troubleshooting
❏Make sure your paper isn’t damaged, old, dirty, 
or loaded face down. If it is, reload a new stack of 
paper with the glossy side up.
Colors in your photo are wrong or missing. 
❏ Make sure the Color Effect  setting is set to Color 
for color photos. See “Printing Photos in Black and 
White or Sepia” on page 18.
❏ The print head nozzles may need cleaning; see 
“Cleaning the Print Head” on page 40.
❏ The photo cartridge may be old or low on ink. To 
replace the cartridge, see “Replacing the Photo 
Cartridge” on page 33. 
Problems With Paper Feeding 
Paper doesn’t eject fully or is wrinkled. 
If it’s wrinkled when it ejects, the paper may be damp 
or too thin.
Paper doesn’t feed correctly or jams in the printer. ❏
Make sure the paper support is pulled up, all the 
way out, and is not leaning on the handle. The 
handle should be all the way down in back of 
PictureMate. Make sure the handle is not resting 
on the paper. See “Loading Paper” on page 12.
❏ If paper doesn’t feed, remove it from the paper 
support, reload it against the right edge, then slide 
the left edge guide against the paper (but not too 
tightly).
❏ If multiple pages feed at once, remove the paper 
from the paper support, separate the sheets, and 
carefully reload it.
❏ If paper jams, remove the  paper, then press the   
Start button to clear the jam. 
❏ Load paper glossy side up. Load up to a 
maximum of 20 sheets. Place the paper against the 
right edge and slide the edge guide against it, but 
not so tight that paper can’t move.
❏ Don’t load plain paper; this may damage 
PictureMate.
❏ Make sure you are using available paper for this 
printer (see “Consumable Products” on page 50). 
Store paper flat to help prevent curling. 
 
						

							
Troubleshooting47
Miscellaneous Printout Problems 
The printer prints blank pages.
The print head may need cleaning. See “Cleaning the 
Print Head” on page 40. 
The borders or layout are incorrect.
❏Check your Layout setting to see if it is correct. 
See “Basic Photo Printing” on page 16.
❏ If you have a border on one side of your photo but 
not the other, make sure the paper is positioned 
correctly in the paper support, all the way to the 
right . Slide the edge guide against the paper. 
❏ If the subject of your photo is very close to the 
edge of the image, you may want to select Border 
as the Layout setting. This  prevents the automatic 
enlargement of your photo (to eliminate the 
borders) which may be causing part of your image 
to be cut off. The wrong photo is printed.
❏
If your camera supports DPOF, you can pre-select 
photos so PictureMate will print only the ones 
you want. See “Printing Camera-Selected DPOF 
Photos” on page 17. 
❏ If your camera is PictBridge- or USB DP-enabled, 
you can connect it to PictureMate and control 
printing from your camera. See “Printing From a 
PictBridge-Enabled Camera” on page 25.
 
						

							
48Contacting Customer Support
Contacting Customer Support
Regional Customer Services
If your Epson product is not operating properly and 
you cannot solve the problem using the 
troubleshooting information in your product 
documentation, contact customer support services for 
assistance. Check your Pan-European Warranty 
Document for information on how to contact EPSON 
Customer support.
They will be able to help you much more quickly if 
you give them the following information:
❏Product serial number
(The serial number label is usually on the back of 
the product.)
❏ Product model
❏ Product software version
(Click  About , Version Info , or similar button in 
the product software.)
❏ Brand and model of your computer ❏
Your computer operat ing system name and 
version
❏ Names and versions of the software applications 
you normally use with your product
Note:
For more information on Contacting Customer Support, see the 
Online Users Guide included in the software CD-ROM
Technical Support Web Site
Go to http://www.epson.com and select the Support 
section of your local EPSON web site for the latest 
drivers, FAQs, manuals and other downloadables. 
Epsons Technical Support Web Site provides help 
with problems that cannot be solved using the 
troubleshooting information in your printer 
documentation. If you have a Web browser and can 
connect to the Internet, access the site at: 
http://support.epson.net/ 
 
						

							
50Options and Consumable Products
Options and Consumable Products
Options
Bluetooth Photo Print Adapter
Bluetooth unit C12C824✽✽✽
Note:
The asterisk is a substitute for the last digit of the product 
number, which varies by location.  See “Printing From a Bluetooth Device” on page 27
Lithium Ion Battery
An optional rechargeable battery means you can use 
PictureMate without the AC adapter.
Lithium Ion Battery C12C83107 ✽
Note:
The asterisk is a substitute for the last digit of the product 
number, which varies by location.
For details on using the optional battery, see “Using 
the Optional Battery” on page 51.
Consumable Products
The following photo cartridge and Epson special 
paper are available for PictureMate.
Note:
❏ The availability of special paper varies by location.
❏ Please check your local EPSON customer support 
website where to buy or visit your local dealer.
 See “Contacting Customer Support” on page 48
PictureMate PicturePack
(PictureMate Photo Cartridge and PictureMate 
Photo Paper) T5730
PictureMate Photo Cartridge T573
EPSON Premium Glossy Photo Paper 10 ×15 cm 
(4 ×6in.) S041692
S041730
S041750
EPSON Premium Semigloss Photo Paper 10
×15 
cm (4×6in.) S041925
 
						

							
Options and Consumable Products51
Using the Optional Battery
Note:
❏Install the battery after installing the first photo 
cartridge and after ink charging is finished.
❏ You cannot save data on the memory card to an 
external device when using the battery. Connect the 
AC adapter to PictureMate when you save data.
❏ When you copy data on a computer to your memory 
card, confirm that there is enough power in the battery. 
If the battery runs out, saving is canceled, and 
corrupted data may remain on the memory card.
For safety instructions for the battery, see “When 
using the optional battery” on page 5.
Installing the battery
Follow the steps below to install the battery.
1. Make sure that PictureMate is turned off.
2. Unplug the AC adapter from the printer. 3. Open the battery cover.
4. Insert the battery into the compartment in the 
direction shown below until it is fixed in place. 
 
						

							
52Options and Consumable Products
Note:
Push the battery all the way into the compartment so 
that it locks into place as shown below.
5. Close the battery cover.
Removing the battery
1. Make sure that PictureMate is turned off.
2. Open the battery cover. 3. Move down the battery latch and pull out it.
4. Close the battery cover.
Charging the battery
After installing the battery, charge the battery using 
the AC adapter.
1. Make sure that the battery is installed.
2. Connect the power cord and AC adapter, then 
plug in PictureMate.
When PictureMate is off, the power light blinks 
during charging. When the battery is fully 
charged, the power light turns off.
lock
 
						

							
Options and Consumable Products53
When PictureMate is on during charging,   icon 
blinks on the LCD panel. When the battery is fully 
charged,   icon appears.
Note:
The battery may not be charged correctly if the temperature 
of the operation is not guaranteed.
Checking the battery status
The battery status is always displayed at the top left 
corner of the LCD panel. 
Battery performance
* When printing from a Memory Stick with a fully charged, fresh  battery, at room temperature. The number of sheets varies 
depending on the memory card, data size, and other conditions.
Auto Power Off
When the battery is used to power PictureMate, 
PictureMate will automatically turn off to save battery 
power if it is idle for about 15 minutes.
Note:
When a memory card is inserted and PictureMate is 
connected to a computer, it will not turn off automatically.Icon Status
Sufficient battery power
When the icon is yellow, battery power is low. 
When the icon is red, battery power is almost empty.
Battery power is running out.
Battery is charging. 
Battery is fully charged.
Charging Time Approx. 2 hours at maximum
Continuous Print Time Approx. 90 minutes
Number of Prints Approx. 50 sheets (4 ×6 in.) *
 
						

							
54Printer Specifications
Printer Specifications
Printer Electrical
Rating
Printer
AC Adapter
DimensionsStorage
Width: 256 mm (10.0 inches)
Depth: 154 mm (6.1 inches)
Height: 167 mm (6.6 inches)
Printing
Width: 256 mm (10.0 inches)
Depth: 305 mm (12.0 inches)
Height: 167 mm (6.6 inches)
Printable area Border printing: 3 mm margin for all 
sides of paper
Borderless printing: 0 mm margin
Paper tray capacity 20 sheets
Weight 2.7 kg (6.0 lb) without battery and 
photo cartridge
AC adapter 
operatedOptional battery 
operated
Input DC 20 V, 1.6 A  DC14.4 V, 1.4 A
Model A361H
Input AC100-240 V, 50-60 Hz, 0.8-0.4 A, 42 W
Output DC 20 V, 1.68 A
 
						

							
Printer Specifications55
Printer Operated by AC AdapterEnvironmental
*Without condensation
When not charging 
an optional battery
When charging an 
optional battery
AC 
100-120V 
Input AC 
220-240 V 
Input AC 
100-120 V 
InputAC 
220-240 V 
Input
Power 
consumption 
using AC 
adapter Continuous 
printing
Approx. 
11.0 WApprox. 
11.5 W Approx. 
30 WApprox. 
30 W
Sleep 
mode Approx. 
4.0 W Approx. 
4.5 W  Approx. 
22 W Approx. 
23 W
Stand-by 
mode Approx. 
0.7 WApprox. 
1.0 W  Approx. 
22 W Approx. 
23 W 
Input current using AC 
adapter (Continuous 
printing) 0.3 A 0.2 A 0.7 A 0.4 A
Temperature
Operation: 
10 to 35°C (50 to 95°F)
Storage: 
-20 to 60°C (-4 to 140°F)
1 month at 40°C (104°F)
120 hours at 60°C (140°F)
Humidity Operation:*
20 to 80% RH
Storage:*
5 to 85% RH