Epson Monitor V4.30 User Manual

							Troubleshooting
41
TroubleshootingProjectors cannot be monitored or controlled
An e-mail message is not sent when a problem occurs 
with a projector
Cause
Remedy
Is the projector connected 
to the network correctly?Check that the network cable has been 
connected correctly. If the cable is not 
connected correctly, reconnect it.
Has the projector been set 
up correctly for 
connection to the 
network?Check the settings for the Network 
configuration menu command.
sProjector User's Guide
Has EMP Monitor been 
installed on the computer 
correctly?Uninstall EMP Monitor and then re-install it. 
sp.7
Are all the projectors that 
you want to control or 
monitor registered?Register the projectors. sp.10
Is the projector's Network 
Monitoring or Standby 
Mode configuration menu 
set to ON or Network ON?In order to use EMP Monitor to monitor and 
control the projector when it is in standby 
mode, the projector's Network Monitoring or 
Standby Mode configuration menu must be 
set to ON or Network ON.
sProjector User's Guide
Cause
Remedy
Is the projector connected 
to the network correctly?Check that the network cable has been 
connected correctly. If the cable is not 
connected correctly, reconnect it.
Has the projector been set 
up correctly for 
connection to the 
network?Check the settings for the Network 
configuration menu command.
sProjector User's Guide 
Have the SMTP server IP 
address, port number and 
recipient e-mail address all 
been set correctly?Check the setting details.
Is the projector's Network 
Monitoring or Standby 
Mode configuration menu 
set to ON or Network ON?In order to use the mail notification function 
when the projector is in standby mode, the 
projector's Network Monitoring or Standby 
Mode configuration menu must be set to ON 
or Network ON.
sProjector User's Guide
Has a critical problem 
developed causing the 
projector to momentarily 
stop working?When the projector has momentarily stopped 
working, it cannot send e-mail messages.
If the projector cannot be reset even after it 
has been checked, contact Epson.
sProjector User's Guide
Is power being supplied to 
the projector?Check if the power supply to the location 
where the projector is set up has been 
interrupted, or if the circuit breaker for the 
electrical outlet that the projector is 
connected to has been tripped. 
						

							General Notices
42
General NoticesCopyright Notice
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the prior written permission of Seiko Epson Corporation. No patent 
liability is assumed with respect to the use of the information contained 
herein. Neither is any liability assumed for damages resulting from the 
use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the 
purchaser of this product or third parties for damages, losses, costs, or 
expenses incurred by the purchaser or third parties as a result of: 
accident, misuse, or abuse of this product or unauthorized modifications, 
repairs, or alterations to this product, or (excluding the U.S.) failure to 
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Seiko Epson Corporation shall not be liable against any damages or 
problems arising from the use of any options or any consumable 
products other than those designated as Original Epson Products or 
Epson Approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
Trademarks
Windows, Windows NT, Windows Vista are trademarks of Microsoft 
Corporation in the United States of America and other countries.
Macintosh is a registered trademark of Apple Computer, Inc.
Pentium is a registered trademark of Intel Corporation.
EasyMP and EasyMP.net are trademarks of Seiko Epson Corporation.
Other product names used herein are also for identification purposes 
only and may be trademarks of their respective owners. Epson disclaims 
any and all rights in those marks.
©SEIKO EPSON CORPORATION 2009. All rights reserved.
2/09
CPD-27479