Epson Gt15000 User Guide

Close the input tray.
After you have removed the paper, close the top cover of the ADF.
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Home > Solving Problems 
Scanning Problems
You Cannot Scan Using the Thumbnail Preview 
You Have Trouble Adjusting the Scan Area in the Thumbnail Preview 
You Cannot Scan Multiple Images at One Time 
Scanning Takes a Long Time 
You Cannot Scan Using the Thumbnail Preview
If you are using Office Mode, the thumbnail preview is not available. Ch\
ange the scan mode to Home Mode or 
Professional Mode. See Changing the Scan Mode for instructions.
If you are scanning images with a very dark or bright...

Try scanning your original at a lower resolution setting to speed up sca\
nning. See Selecting the Scan Resolution 
for instructions. 
Computers with USB 2.0 (high speed) ports can scan faster than those w\
ith USB 1.1 ports. If you are using a 
USB 2.0 port with your scanner, make sure it meets the system requiremen\
ts. See System Requirements for 
details.Top
  

 
Home > Solving Problems 
Scan Quality Problems
The Edges of Your Original Are Not Scanned 
You See Only a Few Dots in Your Scanned Image 
A Line or Line of Dots Always Appears in Your Scanned Images 
Straight Lines in Your Image Come Out Crooked 
Your Image Is Distorted or Blurred 
Colors Are Patchy or Distorted at the Edges of Your Image 
Your Scanned Image Is Too Dark 
An Image on the Back of Your Original Appears in Your Scanned Image 
Ripple Patterns Appear in Your Scanned Image 
Characters Are...

The document table may need cleaning. Clean the document table. See Cleaning the Scanner. 
If you still have the problem, the document table may be scratched. Cont\
act Epson for assistance. See Contacting Epson 
Support.
For Lines that run the whole length of the document from the ADF only:
Carefully inspect the small glass window on the left side of the documen\
t table (Area a). Any debris or scratches on the 
small glass may result in a line running the length of the scanned docum\
ent.
Top...

Settings for instructions. 
Click Configuration, select the Color tab, and select Color Control and Continuous auto exposure in the 
Color menu. See Epson Scan Help for details.
Click Configuration, select the Color tab, and click Recommended Value to return the Auto Exposure setting 
to the default. See Epson Scan Help for details.
Increase the resolution setting. See Selecting the Scan Resolution for instructions.Top
 
Colors Are Patchy or Distorted at the Edges of Your Image
If your document is very...

If your original is printed on thin paper, images on the back may be vis\
ible to the scanner and appear in your scanned 
image. Try scanning the original with a piece of black paper placed on t\
he back of it. Also make sure the Document 
Type and Image Type settings are correct for your original. See Scanning in Home Mode or Scanning in Professional 
Mode for instructions. Top
 
Ripple Patterns Appear in Your Scanned Image
A ripple or cross-hatch pattern (called moiré) may appear in a scan\
ned image...

Top 
Scanned Colors Differ From the Original Colors
Make sure the Image Type setting is correct. See Scanning in Office Mode, Scanning in Home Mode, or 
Scanning in Professional Mode for instructions. 
Click Configuration, select the Color tab, and change the Display Gamma setting to match your output 
device, such as a monitor or printer, in the Color menu. See Epson Scan \
Help for details.
Adjust the Auto Exposure setting in Professional Mode. Also try selecting a different Tone Correction setting....

 
Home > Solving Problems 
Uninstalling Your Scanning Software
For Windows 
For Mac OS X 
You may need to uninstall and then reinstall your scanner software to so\
lve certain problems or if you upgrade your 
operating system.
For Windows
Note:
For Windows 8, Windows 7, and Vista, you need an administrator account a\
nd password if you log 
on as a standard user.
For Windows XP, you must log on to a Computer Administrator account.
Turn off the scanner.
Disconnect the scanner’s interface cable from your...

When the confirmation window appears, click Yes.
Follow the on-screen instructions.
In some cases, a message may appear to prompt you to restart your comput\
er. If so, make sure I want to 
restart my computer now is selected and click Finish.Top
 
For Mac OS X 
In most cases, you do not need to uninstall your product software before\
 reinstalling it. However, you can download the 
Uninstall Center utility from the Epson support website to uninstall you\
r product software as described here.
Note:
If...