Epson EPL N2550DTT User Manual

Troubleshooting231
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Chapter 11 
Troubleshooting
Clearing Jammed Paper
If paper becomes jammed in the printer, the printer’s LCD panel 
and EPSON Status Monitor provide alert messages.
Precautions for clearing jammed paper
Be sure to observe the following points when you clear jammed 
paper.
❏Do not remove jammed paper by force. Torn paper can be 
difficult to remove and might cause other paper jams. Pull it 
gently in order to avoid tearing.
❏Always try to remove jammed...

232Troubleshooting
Jam A (Cover A)
When a paper jam occurs in the location shown in the illustration 
below, the Jam A message appears on the printer’s LCD panel.
Follow these steps to clear paper jams from Cover A.
1. Open Cover A.
 

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2. Hold the handle of the imaging cartridge and pull out.
Note:
Place the cartridge on a clean, flat surface.
3. Spin the green part on the pickup roller to bring out jammed 
paper.
Note:
Only touch the green part of the pickup roller. Touching any other 
parts may cause a paper jam.
 

234Troubleshooting 4. Gently pull out any sheets that have fed part way into the 
printer.
5. Reinstall the imaging cartridge.
Note:
Insert the cartridge with the arrow mark on the top of the imaging 
cartridge facing toward Cover A.
 

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6. Close Cover A until it clicks shut.
Jam A B (Cover A or B)
When a paper jam occurs in the location shown in the illustration 
below, the Jam A B message appears on the printer’s LCD panel.
Follow these steps to clear paper jams from Cover A or B.
w
Warning:
Unless specifically instructed in this guide, be careful not to touch 
the fuser, which is marked CAUTION HOT SURFACE and 
CAUTION HIGH TEMPERATURE, or the surrounding areas. If 
the printer...

236Troubleshooting 1. Open Cover A.
2. Hold the handle of the imaging cartridge and pull out.
Note:
Place the cartridge on a clean, flat surface.
3. If there is any jammed paper, remove it gently with both 
hands. Be careful not to tear the jammed paper.
 

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Note:
When jammed paper cannot be removed easily, turn the roller to take 
tension off the paper, then pull it straight out.
4. Open Cover B.
Note:
When the optional Duplex Unit is installed, open the Duplex Unit’s 
cover before opening Cover B.
 

238Troubleshooting 5. Open the paper holder by pulling down on the lever on which 
a green label is attached as shown below.
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Warning:
Be careful not to touch the rollers in the fuser unit, they may 
be very hot.
6. If there is any jammed paper, remove it gently. Be careful not 
to tear the jammed paper.
 

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7. Close the paper holder and close Cover B.
Note:
If you installed the Duplex Unit, close the Duplex Unit’s cover after 
closing Cover B.
8. Reinstall the imaging cartridge.
 

240TroubleshootingNote:
Insert the cartridge with the arrow mark on the top of the imaging 
cartridge facing toward Cover A.
9. Close Cover A until it clicks shut.
Jam DM (Cover DM)
When a paper jam occurs in the location shown in the illustration 
below, the Jam DM message appears on the printer’s LCD panel.
Follow these steps to clear paper jams in the Duplex Unit’s cover.