Epson C3900 Manual

							Error Messages (Warning)
This message... means... do this...
AUTH TIMEOUTThe user is automatically logged
off due to IEEE802.1X port
authentication.Reauthorize the IEEE802.1X port, and
then log on.
DEVICE 
NOT SUPPORTEDAn incompatible device is
connected.Do not connect an incompatible
device.
FUSER UNIT 
END OF LIFEThe fuser unit has reached the
end of its life.Replace the fuser unit and reset the
counter in the MAINTENANCE MENU/
SUPPLIES/REPLACE/FUSER UNIT
menu.
Note:
Printing can continue, however, the
printing result are not guaranteed.
HDD
NEAR FULLThe hard disk is full. Delete print jobs saved on the hard
disk.
HUBS 
NOT SUPPORTEDA USB hub is connected. Do not connect a USB hub.
INCORRECT 
HDDSince the hard disk drive was
formatted with a different
machine, the hard disk drive
could not be used.Replace the hard disk drive with one
compatible with this machine, or
select HDD FORMAT from SYS
DEFAULT MENU and format the hard
disk.
INCORRECT 
P/U XThe X photoconductor unit is an
unapproved type.Install a Epson photoconductor unit
of the appropriate type. See
“Replacing a Photoconductor Unit”
on page 87.
NONGENUINE 
TONER XThe installed toner cartridge is
not a genuine Epson product.Installing a genuine toner cartridge is
recommended.
P/U END 
XThe X photoconductor unit has
reached the end of its life.Replace the photoconductor unit.
P/U LIFE 
XThe X photoconductor unit has
reached the end of its life.Replace the photoconductor unit.
Printing continues until the message
“P/U END” appears.
P/U LOW 
XThe X photoconductor unit is
nearly empty. 
(Appears when SYS DEFAULT
MENU/ENABLE WARNING
/P/U
LOW is set to ON.)Prepare the specified color
photoconductor unit.
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							This message... means... do this...
PAPER EMPTY  
TRAY XTray X (Tray 1, 2 or 3) is empty.
(Appears when SYS DEFAULT
MENU/ENABLE WARNING/PAPER
EMPTY/TRAY X is set to ON.)Load media into the specified tray.
Tray X ( T r a y  2  o r  3 )  i s  n o t  c o r r e c t l y
installed. 
(Appears when SYS DEFAULT
MENU/ENABLE WARNING/PAPER
EMPTY/TRAY X is set to ON.)Correctly install the specified tray.
PORT AUTH 
ACTIVEIEEE802.1X port is processing. Please wait until authentication
processing is completed.
REPLACE TONER 
XThe indicated toner cartridge has
become empty.Replace the indicated toner
cartridge.
TONER LOW 
XThe indicated toner cartridge is
nearly empty. 
(Appears when SYS DEFAULT
MENU/ENABLE WARNING/TONER
LOW is set to ON.)Prepare the indicated toner
cartridge.
TRANS. BELT 
END OF LIFEThe transfer belt unit has reached
the end of its life.Contact your vendor or authorized
service provider.
TRANS. ROLLER  
END OF LIFEThe transfer roller has reached
the end of its life.Contact your vendor or authorized
service provider.
UNABLE TO  
COLLATE JOBThe hard disk is full. Print jobs
over 10,000 pages cannot be
collated.Print one copy of the file at a time.
WASTE TONER 
NEAR FULLThe waste toner bottle is nearly
full.Prepare a new waste toner bottle.
Error Messages (Operator Call)
This message... means... do this...
CONFIGURATION ERRThe printer configuration was
changed when the printer power
was on.Reboot the printer
COVER OPEN 
FRONT COVERThe printer’s front cover is open. Close the front cover.
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							This message... means... do this...
COVER OPEN 
SIDE COVERThe printer’s right side cover is
open.Close the right side cover.
COVER OPEN 
TRAY3 COVERThe right side cover of Tray 3 is
open.Close the right side cover of the tray.
HOLD JOB ERROR 
UNABLE TO  
STORE JOBThe specified print job saved on
the hard disk is sent while the
hard disk is not installed.Print jobs can be saved only if a hard
disk is installed. If desired, install a
hard disk.
HOLD JOB ERROR 
“OPTIONAL” 
PRESS CANCELWhen printing a stored job, the
printer configuration was
changed since the job was
stored.Change the printer configuration to
that when the job was stored.
MANUAL EMPTY  
“SIZE” 
“MEDIA”Tray 1 was specified with the
printer driver as Manual Feed for
printing, but Tray 1 is empty.Load the correct media into Tray 1.
MANUAL FEED 
“SIZE” 
“MEDIA”The Paper Source in the printer
driver is set to Tray 1 (Manual
Feed), but there is already media
in the tray when printing begins.Press the 
 key to print, or remove
and reload the media in Tray 1.
MEMORY FULL 
PRESS CANCELThe printer has received more
data than can be processed with
its internal memory.Press the Cancel key to cancel the
print job.
Decrease the amount of data to be
printed, and then try printing again.
If that doesn’t solve the problem,
install an optional memory module.
NONGENUINE 
TONER XThe installed toner cartridge is
not a genuine Epson product.Installing a genuine toner cartridge is
recommended.
P/U END 
REPLACE 
XThe X photoconductor unit has
completely reached the end of its
life.Replace the photoconductor unit.
P/U MISSING 
CHECK XThe X photoconductor unit is not
installed, or an unapproved
photoconductor unit is installed.Install a correct Epson
photoconductor unit.
PAPER EMPTY 
“SIZE” 
“MEDIA”The specified tray is empty.
(Appears when PAPER MENU/
PAPER SOURCE/TRAY CHAINING
is set.)Load the correct media into the
specified tray.
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							This message... means... do this...
PAPER ERROR 
“SIZE” 
“MEDIA”The media size/type set in the
printer driver is different from the
size/type of media loaded
(Appears when PAPER MENU/
PAPER SOURCE/TRAY CHAINING
is set.)Load the correct media size and type.
PAPER JAM 
DUPLEX1Media has misfed in the duplex. Press the 
 key to display the help
screen. Follow the instructions in the
help screen to remove the misfed
media. PAPER JAM 
DUPLEX2Media has misfed in the duplex.
PAPER JAM 
SECOND TRANSMedia has misfed in the transfer
roller area. This type of misfeed
means that the media did not
make it to the media exit area.
PAPER JAM 
TRAY1Media has misfed in Tray 1.
PAPER JAM 
TRAY XMedia has misfed while being
pulled from the specified 
tray (Tray 2 or 3).
PAPER JAM 
VERTICAL TRANSMedia has misfed in the vertical
transfer area.
PAPER JAM 
FUSER/EXITMedia has misfed leaving the
fuser area.Press the 
 key to display the help
screen. Follow the instructions in the
help screen to remove misfed media.
The enclosed toner cartridges
and photoconductor units are
not installed.Be sure to install the enclosed toner
cartridges and photoconductor
units.
REPLACE TONER 
XThe X toner cartridge is
completely empty.Replace the toner cartridge.
TONER MISSING 
CHECK XThe X toner cartridge is not
installed, or an unapproved
toner cartridge is installed.Install a correct Epson toner
cartridge.
TRAYX EMPTY 
“SIZE” 
“MEDIA”The X (Tray 1, 2 or 3) was specified
with the printer driver for
printing, but Tray X is empty. This
message appears when the
PAPER MENU/PAPER SOURCE/
TRAY CHAINING menu is set to
OFF.Load the correct media into the
specified tray.
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							This message... means... do this...
TRAYX PAPER ERR 
“SIZE” 
“MEDIA”The media size/type set in the
printer driver is different from the
size/type of media loaded. This
message appears when the
PAPER MENU/PAPER SOURCE/
TRAY CHAINING menu is set to
OFF.Load the correct media size and type.
TRAYX SIZE ERR 
ADD 
“SIZE”The media size set in the printer
driver is different from the size of
media loaded.Load the correct media size into the
specified tray.
WASTE TONER FULL 
REPLACE BOTTLEThe waste toner 
bottle is full.Install a new waste toner bottle.
Service Messages
These messages indicate a more serious error that can only be corrected by a customer service
engineer. If one of these messages appears, turn the printer off, then turn it on again. If the problem
persists, contact your local vendor or authorized service provider.
This service message... means... do this...
SERVICE CALL XXXX 
“Error”An error has been detected with the
item indicated “XXXX” in the service
message.
Information about errors appears at
the bottom of the message window.Reboot the printer. This often clears
the service message, and printer
operation can resume.
If the problem persists, contact
Technical Support.
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							Chapter 9
Installing Accessories
Introduction
Note:
Use of accessories not manufactured or supported by Epson will void your warranty.
Dual In-Line Memory Module
(DIMM)512 MB DIMM
500-Sheet Paper Cassette Unit
(Tray 3)500-sheet tray included
Hard Disk DriveSATA Hard Disk
Note:
❏Installing accessories always requires that the printer and accessories are turned off and unplugged
during installation.
❏This printer does not support CompactFlash card.
Antistatic Protection
Note:
It’s very important to protect the printer controller board from electrostatic damage while performing
any task involving the controller board.
Turn off all power switches first. If an antistatic wrist strap is provided in your printer option kit, attach
one end of it to your wrist and the other end to the bare metal chassis on the back of your printer. Never
attach the wrist strap to any piece of equipment with an electrical current present. Plastic, rubber, wood,
painted metal surfaces, and telephones are not acceptable grounding points.
If you don’t have an antistatic wrist strap, discharge your body’s static electric charge by touching a
grounded surface before you handle any printer boards or components. Also avoid walking around after
grounding yourself.
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							Dual In-Line Memory Module (DIMM)
Note:
You may need additional memory (DIMM) for complex graphics and for duplex (double-sided)
printing.
This machine detects only half of the amount of the installed memory.
Dual in-line memory module (or DIMM) is compact circuit board with surface-mount memory
chips.
There is 256 MB of onboard memory and one available memory expansion slot. The memory can be
expanded to a maximum of 768 MB (256 MB + 512 MB).
Installing a DIMM
Note:
It’s very important to protect the printer controller board and any associated circuit boards from
electrostatic damage. Before performing this procedure, review the antistatic caution on “Antistatic
Protection” on page 146. In addition, always handle circuit boards by the edges only.
1. Turn off the printer and disconnect the power cord and interface cables.
2. Using a screwdriver, remove two screws.
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							3. Slide the panel slightly to the down and lift it off the printer.
4. Insert the DIMM at an angle (about 45˚) into the connector, making sure that the notch on the unit
aligns with the tab on connector, and then press down carefully until it clicks into place.
Note:
❏Be sure to handle the DIMM by the edges only.
❏You will hear a click when the DIMM is properly placed.
5. Reinstall the panel and tighten two screws.
6. Reconnect all interface cables.
7. Reconnect the power cord, and turn on the printer.
8. Declare the additional Printer Memory in the Windows printer driver (Properties/Configure
tab).
9. Print a configuration page (PRINT MENU/CONFIGURATION PG) and verify that the total amount of
the RAM installed in your printer is listed.
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							Hard Disk Drive (C12C824511)
If you install a Hard Disk Drive, the followings can be performed:
❏Collate printing
❏Job printing/saving
❏Fonts/forms download
❏User Authentication/Account Track
❏Direct printing
Installing the Hard Disk Drive
Note:
It’s very important to protect the printer controller board and any associated circuit boards from
electrostatic damage. Before performing this procedure, review the antistatic caution on “Antistatic
Protection” on page 146. In addition, always handle circuit boards by the edges only.
1. Turn off the printer and disconnect the power cord and interface cables.
2. Using a screwdriver, remove two screws.
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							3. Slide the panel slightly to the down and lift it off the printer.
4. Attach the two cables to the hard disk drive.
5. Plug the two cables on the hard disk drive into the connector.
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