Epson C3900 Manual
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Note: Before opening the right side cover of Tray 3, fold up Tray 1. 2. Carefully pull out the misfed media. 3. Close the right side cover of Tray 3. 4. Pull out Tray 3, and then remove all paper from the tray. AcuLaser C3900 Series User’s Guide Troubleshooting 121
5. Fan the paper you removed and then align it well. 6. Load the paper face up in Tray 3. Note: ❏Make sure that the paper is flat. ❏Do not load paper above the d mark. ❏Slide the media guides against the edges of the paper. 7. Close Tray 3. AcuLaser C3900 Series User’s Guide Troubleshooting 122
Clearing a Media Misfeed from the Duplex (Epson AcuLaser C3900DN only) 1. Pull the lever, and then open the right side cover. Note: Before opening the right side cover, fold up Tray 1. 2. Carefully pull out the misfed media. 3. Close the right side cover. AcuLaser C3900 Series User’s Guide Troubleshooting 123
Clearing a Media Misfeed from the Fuser Unit 1. Pull the lever, and then open the right side cover. Note: Before opening the right side cover, fold up Tray 1. 2. Open the eject cover. 3. Lift up the 2 levers. AcuLaser C3900 Series User’s Guide Troubleshooting 124
4. Open the fuser unit cover. 5. Carefully pull out the misfed media. Note: If the misfed media cannot be removed by pulling it down, pull it from the top of the fuser unit. AcuLaser C3900 Series User’s Guide Troubleshooting 125
c Caution: The area around the fuser unit is extremely hot. Touching anything other than the indicated levers may result in burns. If you get burned, immediately cool the skin under cold water, and then seek professional medical attention. Note: Decreased print quality may result if the surface of the image transfer belt or the transfer roller is touched. Be careful not to touch the surface of the image transfer belt or transfer roller. AcuLaser C3900 Series User’s Guide Troubleshooting 126
6. Close the fuser unit cover. 7. Push down the 2 levers. 8. Close the eject cover. AcuLaser C3900 Series User’s Guide Troubleshooting 127
9. Close the right side cover. Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) and Transfer Roller 1. Pull the lever, and then open the right side cover. Note: Before opening the right side cover, fold up Tray 1. 2. Carefully pull out the misfed media. AcuLaser C3900 Series User’s Guide Troubleshooting 128
c Caution: The area around the fuser unit is extremely hot. Touching anything other than the indicated levers may result in burns. If you get burned, immediately cool the skin under cold water, and then seek professional medical attention. Note: Decreased print quality may result if the surface of the image transfer belt or the transfer roller is touched. Be careful not to touch the surface of the image transfer belt or transfer roller. AcuLaser C3900 Series User’s Guide Troubleshooting 129
3. Close the right side cover. Solving Problems with Media Misfeeds Note: Frequent misfeeds in any area indicate that area should be checked, repaired, or cleaned. Repeated misfeeds may also happen if you’re using unsupported print media. Symptom Cause Solution Several sheets go through the printer together.The front edges of the media are not even.Remove the media and even up the front edges, then reload it. The media is moist from humidity.Remove the moist media and replace it with new, dry media. Media misfeed message stays on.Right side cover needs to be opened and closed again to reset the printer.Open and close the right side cover of the printer again. Some media remains misfed in the printer.Recheck the media path and make sure that you have removed all of the misfed media. AcuLaser C3900 Series User’s Guide Troubleshooting 130