Epson C3900 Manual

							Symptom Cause Solution
Duplex  misfeeds. Unsupported media (wrong size,
thickness, type, etc.) is being
used.Use Epson-approved media. See “Print Media” on page 58.
Only plain paper, special paper and thick stock, 60–210 g/m2
(16–55.9 lb) can be autoduplexed. See “Print Media” on page
58.
Make sure that you have not mixed media types in Tray 1 or
2.
Do not duplex (double-sided) envelopes, labels, letterhead,
postcards, glossy or single side only paper.
Media is still being misfed. Recheck the media path inside the duplex option and make
sure that you have removed all of the misfed media.
Media is
misfeeding.The media is not correctly
positioned in the tray.Remove the misfed media and reposition the media
properly in the tray.
The number of sheets in the tray
exceeds the maximum allowed.Remove the excess media and reload the correct number of
sheets in the tray.
The media guides are not
correctly adjusted to the media
size.Adjust the media guides in the tray to match the size of the
media.
Warped or wrinkled media is
loaded in the tray.Remove the media, smooth it out, and reload it. If it still
misfeeds, do not use that media.
The media is moist from
humidity.Remove the moist media and replace it with new, dry media.
Envelopes are loaded in Tray 2, 3. Envelope must be loaded in Tray 1 only.
Labels, letterhead, postcards,
thick stock, or glossy are loaded
in Tray 3.Labels, letterhead, postcards, thick stock, or glossy must be
loaded in Tray 1 or 2.
Custom-sized media is loaded in
Tray 3.Custom-sized media can be loaded in Tray 1 or 2.
See “Print Media” on page 58.
The recommended label sheet is
facing the wrong way in Tray 1 or
2.Load the label sheets according to the manufacturer’s
instructions.
Envelopes are facing the wrong
way in Tray 1.Load the envelopes in Tray 1 so the flaps are facing up.
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							Symptom Cause Solution
Media is
misfeeding.Unsupported media (wrong size,
thickness, type, etc.) is being
used.Use Epson-approved media.
See “Print Media” on page 58.
The media roller is dirty. Clean the media supply roller.
For more details, refer to “Media Rollers” on page 105.
Solving Other Problems
Symptom Cause Solution
Printer power is
not on.The power cord is not correctly
plugged into the outlet.Turn off the printer, confirm that the power cord is correctly
plugged into the outlet, and then turn on the printer.
Something is wrong with the
outlet connected to the printer.Plug another electrical appliance into the outlet and see
whether it operates properly.
The power switch is not correctly
turned on (I position).Turn the power switch off (O position), then turn it back to
the on (I position).
The printer is connected to an
outlet with a voltage or
frequency that does not match
the printer specifications.Use a power source with the specifications listed in appendix
A, “Technical Specifications.”
Data was sent to
the printer, but it
doesn’t print.An error message is displayed in
the message window.Handle according to the message displayed.
A job may be cancelled if user
authentication or account track
settings are specified.Click the User Authentication/Account Track button in the
printer driver, and then type in the necessary information
before printing.
The control panel
displays TONER
LOW much sooner
than expected.One of the cartridges may be
defective.Remove the toner cartridges and check them for damage. If
one is damaged, replace it.
You printed with heavy toner
coverage.See the specifications in Appendix A.
You can’t print the
configuration
page.The tray is empty. Check that at least Tray 1 is loaded with media, in place, and
secure.
There is a media 
misfeed.Clear the media misfeed.
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							Symptom Cause Solution
Printing from a
USB memory
device is not
possible.The file format (file extension) is
not one that can be printed.Only files with the format (extension) for JPEG, TIFF, XPS or
PDF can be printed.
MEMORY DIRECT for the printer is
set to DISABLE.Change the setting for INTERFACE MENU/MEMORY DIRECT to
ENABLE.
A public user is not specified for
user authentication.Contact the printer administrator.
Encrypted USB memory devices
are used.Encrypted USB memory devices are not supported.
Printing takes too
much time.The printer is set to a slow
printing mode (for example
thick stock).It takes more time to print on special media. When using
regular paper, make sure that the media type is set properly
in the driver.
The job is very complex. Wait. No action needed.
The printer memory is
insufficient.Add more memory.
A toner cartridge for a different
region or an unapproved
genuine toner cartridge is
installed (NONGENUINE TONER X
is displayed in the message
window).Install a correct Epson toner cartridge approved for your
specific printer.
Blank pages come
out during
printing.One or more of the toner
cartridges are defective or
empty.Check the toner cartridges. The image will not print if one or
more cartridges are empty.
The wrong media is being used. Check that the media type set in the driver matches the
media loaded in the printer.
Not all pages print. The printer has the wrong kind
of cable, or the printer is not
configured for the correct cable
and port.Check your cable.
The Cancel  key  was  pressed. Make sure no one pressed the Cancel key while your job was
printing.
The tray is empty. Check that the trays are loaded with media, in place, and
secure.
A document is printed with an
overlay file which has been
created by an unsuitable driver.Print the overlay file using a suitable driver.
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							Symptom Cause Solution
Printer resets or
turns off
frequently.The power cord is not correctly
plugged into the outlet.Turn off the printer, confirm that the power cord is correctly
plugged into the outlet, and then turn on the printer.
A system error occurred. Contact Technical Support with the error information.
The message PORT
AUTH ACTIVE
remains displayed
in the message
window.IEEE 802.1X authentication
failed.Change the setting for INTERFACE MENU/ETHERNET/
IEEE802.1X/ENABLE to NO, and then check all settings
concerning IEEE 802.1X.
You are
experiencing
duplex (double-
sided) problems. 
(Epson AcuLaser
C3900DN only)Media or settings are not correct. Make sure that you are using correct media.
❏See “Print Media” on page 58.
❏Do not duplex (double-sided) envelopes, labels,
letterhead, postcards, glossy or single side only paper.
❏Make sure that you have not mixed media types in Tray 1
or 2.
Make sure that your document has more than one page.
Make sure that “EPSON AL-C3900” is selected in the “Model”
box under “Device Options” of the Windows printer driver
(Properties/Configure tab).
In the Windows printer driver (Layout/Print Type), choose
“Double-Sided.”
For N-up on duplexed pages, choose Collate only in the
Windows driver’s Basic tab. Do not set collation in the
application.
With N-up on
multiple copies,
the output is
incorrect.Both the driver and the
application have been set for
collation.For N-up on multiple copies, choose Collate only in the
Windows driver’s Basic tab. Do not set collation in the
application.
You hear unusual
noises.There is a foreign object stuck
inside the printer.Turn off the printer and remove the object. If you cannot
remove it, contact Technical Support.
The web-based
utility cannot be
accessed.The Web-Based EpsonNet
Config Administrator’s
password is incorrect.The Web-Based EpsonNet Config Administrator password
has a 0-character minimum and a 16-character maximum.
For details of the Web-Based EpsonNet Config administrator
password, refer to the Reference Guide.
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							Symptom Cause Solution
Media is wrinkled.
The media is moist from
humidity or having water spilled
on it.Remove the moist media and replace it with new, dry media.
The transfer roller or fuser unit is
defective.Check them for damage. If necessary, contact Technical
Support with the error information.
Unsupported media (wrong
size, thickness, type, etc.) is
being used.Use Epson-approved media. See “Print Media” on page 58.
The date and time
is not correctly
maintained on the
printer.The backup battery has reached
the end of its life.Replace the backup battery. For details, see “Replacing the
Backup Battery” on page 96.
The pages that
were fed out were
not uniformly
loaded.There are large curls in the
paper.Remove the paper from the paper tray, turn it over, and then
load it again.
There are gaps between the
media guides of the paper tray
and the sides of the paper.Slide the media guides of the paper tray against the sides of
the paper so that there are no gaps.
The hard disk was
automatically
formatted.The hard disk was full. When the control panel displays HDD NEAR FULL, delete
print jobs and resources (fonts, forms, etc.) which were saved
on the hard disk using Web-Based EpsonNet Config.
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							Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is printed,
or there are blank
spots on the
printed page.
One or more of the
photoconductor units may be
defective.Remove the photoconductor units and check it for damage.
If it is damaged, replace it.
The media is moist from
humidity.Adjust the humidity for media storage. Remove the moist
media and replace it with new, dry media.
The media set in the printer
driver mismatches the media
loaded in the printer.Load the correct media in the printer.
The power source does not
match the printer specifications.Use a power source with the proper specifications.
Several sheets are being fed at
the same time.Remove the media from the tray and check it for static
electricity. Fan plain paper or other media, and replace it in
the tray.
Media is not set properly in the
tray(s).Remove the media, tap it to straighten it out, return it to the
tray, and realign the media guides.
Entire sheet is
printed in black or
color.
One or more of the
photoconductor units may be
defective.Remove the photoconductor units and check it for damage.
If it is damaged, replace it.
Image is too light;
there is low image
density.
Laser lens is dirty. Clean the laser lens.
The media is moist from
humidity.Remove the moist media and replace it with new, dry media.
There is not much toner left in
the cartridge.Replace the toner cartridge.
One or more of the
photoconductor units may be
defective.Remove the photoconductor units and check them for
damage. If one is damaged, replace it.
The media type is set incorrectly. When  printing envelopes, labels, letterhead, postcards,
thick stock, glossy, single side only paper or special paper,
specify the appropriate media type in the printer driver.
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							Symptom Cause Solution
Image is too dark.
One or more of the
photoconductor units may be
defective.Remove the photoconductor units and check them for
damage. If one is damaged, replace it.
Image is blurred;
background is
lightly stained;
there is insufficient
gloss of the
printed image.
One or more of the
photoconductor units may be
defective.Remove the photoconductor units and check them for
damage. If one is damaged, replace it.
The print or color
density is uneven.
One or more of the toner
cartridges may be defective or
low.Remove the toner cartridges and check them for damage. If
one is damaged, replace it.
The printer is not level. Place the printer on a flat, hard, level surface.
Irregular print or
mottled image
appears.
The media is moist from
humidity.Adjust the humidity in the media storage area.
Remove the moist media and replace it with new, dry media.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.Use Epson-approved media. See “Print Media” on page 58.
One or more of the
photoconductor units may be
defective.Remove the photoconductor units and check it for damage.
If it is damaged, replace it.
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							Symptom Cause Solution
There is
insufficient fusing
or the image
comes off when
rubbed.
The media is moist from
humidity.Remove the moist media and replace it with new, dry media.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.Use Epson-approved media. See “Print Media” on page 58.
Media type is set incorrectly. When printing envelopes, labels, letterhead, postcards,
thick stock, glossy, single side only paper or special paper,
specify the appropriate media type in the printer driver.
There are toner
smudges or
residual images.
One or more of the
photoconductor units may be
defective or installed incorrectly.Remove the photoconductor units and check them for
damage. If one is damaged, replace it.
There are toner
smudges on the
back side of the
page (whether or
not it has been
duplexed).
The media path is dirty with
toner.Print several blank sheets and the excess toner should
disappear.
One or more of the
photoconductor units may be
defective.Remove the photoconductor units and check it for damage.
If it is damaged, replace it.
Abnormal areas
(white, black, or
color) appear in a
regular pattern.
The laser lens is dirty. Clean the laser lens.
A photoconductor unit may be
defective.Remove the photoconductor unit with the color causing the
abnormal image. Replace it with a new photoconductor
unit.
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							Symptom Cause Solution
Image defects.
The laser lens is dirty. Clean the laser lens.
A toner cartridge may be leaking. Remove the toner cartridges and check them for damage. If
one is damaged, replace it.
A photoconductor unit may be
defective.Remove the photoconductor unit with the color causing the
abnormal image.
Replace it with a new photoconductor unit.
Lateral lines or
bands appear on
image.
The printer is not level. Place the printer on a flat, hard, level surface.
The media path is dirty with
toner.Print several sheets and the excess toner should disappear.
One or more of the
photoconductor units may be
defective.Remove the photoconductor units and check them for
damage. If one is damaged, replace it.
Colors look
drastically wrong.One or more of the
photoconductor units may be
defective.Remove the photoconductor units and verify that the toner
is distributed evenly on each cartridge roller, and reinstall
the photoconductor units.
One or more of the toner
cartridges may be low or empty.Check the control panel for an TONER LOW X or REPLACE
TONER X message. If necessary, replace the specified toner
cartridge.
Colors are not
registering
properly; colors
are mixed or have
page-to-page
variation.One or more of the
photoconductor units may be
defective.Remove the photoconductor units and check them for
damage. If one is damaged, replace it.
The media is moist from
humidity.Remove the moist media and replace it with new, dry media.
The color has a
poor reproduction
or has poor color
density.
One or more of the
photoconductor units may be
defective.Remove the photoconductor units and check them for
damage. If one is damaged, replace it.
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							Status, Error, and Service Messages
Status, error, and service messages are displayed in the control panel message window. They provide
information about your printer and help you locate many problems. When the condition associated
with a displayed message has changed, the message is cleared from the window.
Standard Status Messages
This message... means... do this...
CALIBRATINGAfter replacing a toner cartridge or a
photoconductor unit, or after rebooting
your printer after environmental changes,
your printer automatically pauses to do an
Auto-Image Density Control (AIDC) cycle.
This process is provided to make reliable
printer operation with optimum output
quality possible.No action needed.
CANCELLING JOBThe job is being cancelled. No action needed.
COPYINGThe printer is printing with the collating
function.No action needed.
ENERGY SAVERThe printer is in Energy Saver mode to
reduce power consumption during periods
of inactivity. When a print job is received,
the printer returns to normal power.No action needed.
FIRMWARE UPDATEThe firmware is being updated. No action needed.
INITIALIZINGThe printer is being initialized. No action needed.
PRINTINGThe printer is printing. No action needed.
PROCESSINGThe printer is processing data. No action needed.
READYThe printer is on and ready to receive data. No action needed.
REBOOTINGThe printer is being restarted. No action needed.
WARMING UPThe printer is warming up. No action needed.
OFFLINEThe printer is offline. To print on a network,
change the TELNET setting
so it is online.
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