Epson C3900 Manual

Note:
Before opening the right side cover of Tray 3, fold up Tray 1.
2. Carefully pull out the misfed media.
3. Close the right side cover of Tray 3.
4. Pull out Tray 3, and then remove all paper from the tray.
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5. Fan the paper you removed and then align it well.
6. Load the paper face up in Tray 3.
Note:
❏Make sure that the paper is flat.
❏Do not load paper above the d mark.
❏Slide the media guides against the edges of the paper.
7. Close Tray 3.
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Clearing a Media Misfeed from the Duplex (Epson AcuLaser C3900DN only)
1. Pull the lever, and then open the right side cover.
Note:
Before opening the right side cover, fold up Tray 1.
2. Carefully pull out the misfed media.
3. Close the right side cover.
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Clearing a Media Misfeed from the Fuser Unit
1. Pull the lever, and then open the right side cover.
Note:
Before opening the right side cover, fold up Tray 1.
2. Open the eject cover.
3. Lift up the 2 levers.
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4. Open the fuser unit cover.
5. Carefully pull out the misfed media.
Note:
If the misfed media cannot be removed by pulling it down, pull it from the top of the fuser unit.
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c
Caution:
The area around the fuser unit is extremely hot. 
Touching anything other than the indicated levers may result in burns. If you get burned,
immediately cool the skin under cold water, and then seek professional medical attention.
Note:
Decreased print quality may result if the surface of the image transfer belt or the transfer roller is
touched. 
Be careful not to touch the surface of the image transfer belt or transfer roller.
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6. Close the fuser unit cover.
7. Push down the 2 levers.
8. Close the eject cover.
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Troubleshooting     127 

9. Close the right side cover.
Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) and Transfer Roller
1. Pull the lever, and then open the right side cover.
Note:
Before opening the right side cover, fold up Tray 1.
2. Carefully pull out the misfed media.
AcuLaser C3900 Series     User’s Guide
Troubleshooting     128 

c
Caution:
The area around the fuser unit is extremely hot.
Touching anything other than the indicated levers may result in burns. If you get burned,
immediately cool the skin under cold water, and then seek professional medical attention.
Note:
Decreased print quality may result if the surface of the image transfer belt or the transfer roller is
touched. 
Be careful not to touch the surface of the image transfer belt or transfer roller.
AcuLaser C3900 Series     User’s Guide
Troubleshooting     129 

3. Close the right side cover.
Solving Problems with Media Misfeeds
Note:
Frequent misfeeds in any area indicate that area should be checked, repaired, or cleaned. Repeated
misfeeds may also happen if you’re using unsupported print media.
Symptom Cause Solution
Several sheets go
through the
printer together.The front edges of the media are
not even.Remove the media and even up the front edges, then reload
it.
The media is moist from
humidity.Remove the moist media and replace it with new, dry media....