Epson C1600 Manual
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Symptom Cause Solution Media is misfeeding.The media is not correctly positioned in the tray.Remove the misfed media and reposition the media properly in the tray. The number of sheets in the tray exceeds the maximum allowed.Remove the excess media and reload the correct number of sheets in the tray. The media guides are not correctly adjusted to the media size.Adjust the media guides in the Tray 1 to match the size of the media. Warped or wrinkled media is loaded in the tray.Remove the media, smooth it out, and reload it. If it still misfeeds, do not use that media. The media is moist from humidity.Remove the moist media and replace it with new, dry media. The recommended label sheet is facing the wrong way in Tray 1.Load the label sheets according to the manufacturer’s instructions. Media is misfeeding.Envelopes are facing the wrong way in Tray 1.Load the envelopes in Tray 1 so the flaps are facing down. If the flaps are on the long edge (Envelope C6 and Envelope DL), load the envelopes with the flap edge toward the machine and the flap side facing down. Unsupported media (wrong size, thickness, type, etc.) is being used.Use Epson-approved media. See “Print Media” on page 25. The media feed roller is dirty. Clean the media feed roller. For more details, refer to “Interior” on page 54. AcuLaser C1600 User’s Guide Troubleshooting 81
Solving Other Problems Symptom Cause Solution Printer power is not on.The power cord is not correctly plugged into the outlet.Turn off the printer, confirm that the power cord is correctly plugged into the outlet, and then turn on the printer. Something is wrong with the outlet connected to the printer.Plug another electrical appliance into the outlet and see whether it operates properly. The power switch is not correctly turned on (I position).Turn the power switch off (O position), then turn it back to the on (I position). The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications.Use a power source with the specifications listed in appendix A, “Technical Specifications.” Printing takes too much time.The printer is set to a slow printing mode (for example, thick stock).It takes more time to print with special media. When using regular paper, make sure that the media type is set properly in the driver. The printer is set to power saving mode.It takes time for printing to start in power saving mode. The job is very complex. Wait. No action needed. Blank pages are printed.One or more of the toner cartridges are defective or empty.Check the toner cartridges. The image will not print correctly or not at all, if the cartridges are empty. The wrong media is being used. Check that the media type set in the driver matches the media loaded in the printer. Not all pages print. The Clear key was pressed. Make sure no one pressed the Clear key while your job was printing. The tray is empty. Check that the trays are loaded with media, in place, and secure. A document is printed with an overlay file which has been created by an unsuitable printer driver.Print the overlay file using a suitable printer driver. Printer resets or turns off frequently.The power cord is not correctly plugged into the outlet.Turn off the printer, confirm that the power cord is correctly plugged into the outlet, and then turn on the printer. A system error occurred. Contact Technical Support with the error information. AcuLaser C1600 User’s Guide Troubleshooting 82
Symptom Cause Solution With N-up on multiple prints, the output is incorrect.Both the driver and the application have been set for collation.For N-up on multiple prints, choose Collate only in the driver’s Basic Tab. Do not set collation in the application. You hear unusual noises.The printer is not level. Put the printer on a flat, hard, level surface. There is a foreign object stuck inside the printer.Turn off the printer and remove the object. If you cannot remove it, contact Technical Support. Media is wrinkled. The media is moist from humidity or having water spilled on it.Remove the moist media and replace it with new, dry media. The media feed roller or fuser unit is defective.Check them for damage. If necessary, contact Technical Support with the error information. Unsupported media (wrong size, thickness, type, etc.) is being used.Use Epson-approved media. See “Print Media” on page 25. You do not know the procedure for returning the settings on the Panel tab of the Remote Panel Program to their defaults.- Exit the Remote Panel Program with the icon in the Windows notification area (right end of taskbar), and then start up the utility again. Since the default settings appear when the utility is started up again, click the Apply button. For details on exiting the Remote Panel Program, refer to “Closing the Remote Panel Program” on page 24. You do not know the procedure for returning the settings on the User Service tab of the Remote Panel Program to their defaults.- Exit the Remote Panel Program with the icon in the Windows notification area (right end of taskbar), and then start up the utility again. Since the default settings appear when the utility is started up again, click the Upload button. For details on exiting the Remote Panel Program, refer to “Closing the Remote Panel Program” on page 24. AcuLaser C1600 User’s Guide Troubleshooting 83
Solving Problems with Printing Quality Symptom Cause Solution Nothing is printed, or there are blank spots on the printed page. One or more of the toner cartridges may be defective.Remove the toner cartridges and check if any is damaged. The photoconductor unit may be defective.Remove the photoconductor unit and check for damage. If it is damaged, replace it. The media is moist from humidity.Adjust the humidity for media storage. Remove the moist media and replace it with new, dry media. The media set in the printer driver mismatches the media loaded in the printer.Load the correct media in the printer. The power source does not match the printer specifications.Use a power source with the proper specifications. Several sheets are being fed at the same time.Remove the media from the tray and check for static electricity. Fan plain paper or other media, and replace it in the tray. Media is not set properly in the tray.Remove the media, tap it to straighten it out, return it to the tray, and realign the media guides. Entire sheet is printed in black or color. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. The photoconductor unit may be defective.Remove the photoconductor unit and check for damage. If it is damaged, replace it. Image is too light; there is low image density. The print head window is dirty. Clean the print head window. The media is moist from humidity.Remove the moist media and replace with new, dry media. There is not much toner left in the cartridge.Replace the toner cartridge. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. Media type is set incorrectly. When printing envelopes, labels, postcards, thick stock, or letterheads, specify the appropriate media type in the printer driver. AcuLaser C1600 User’s Guide Troubleshooting 84
Symptom Cause Solution Image is too dark. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. The photoconductor unit may be defective.Remove the photoconductor unit and check for damage. If it is damaged, replace it. Image is blurred; background is lightly stained; there is insufficient gloss of the printed image. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. The photoconductor unit may be defective.Remove the photoconductor unit and check for damage. If it is damaged, replace it. The print or color density is uneven. One or more of the toner cartridges may be defective or low.Remove the toner cartridges and check for damage. If it is damaged, replace it. The photoconductor unit is defective.Remove the photoconductor unit and check for damage. If it is damaged, replace it. The printer is not level. Place the printer on a flat, hard, level surface. Irregular print or mottled image appears. The media is moist from humidity.Adjust the humidity in the media storage area. Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thickness, type, etc.) is being used.Use Epson-approved media. See “Print Media” on page 25. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. The photoconductor unit is defective.Remove the photoconductor unit and check for damage. If it is damaged, replace it. AcuLaser C1600 User’s Guide Troubleshooting 85
Symptom Cause Solution There is insufficient fusing or the image comes off when rubbed. The media is moist from humidity.Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thickness, type, etc.) is being used.Use Epson-approved media. See “Print Media” on page 25. Media type is set incorrectly. When printing envelopes, labels, postcards, thick stock, or letterheads, specify the appropriate media type in the printer driver. There are toner smudges or residual images. One or more of the toner cartridges are defective or installed incorrectly.Remove the toner cartridges and check for damage. If it is damaged, replace it. The temperature in the printer is high.On the Panel tab of the Remote Panel Program, start the Calibration. There are toner smudges on the back side of the page (whether or not it has been duplexed). The media path is dirty with toner.Print several blank sheets and the excess toner should disappear. One or more of the toner cartridges are defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. The photoconductor unit is defective.Remove the photoconductor unit and check for damage. If it is damaged, replace it. Abnormal areas (white, black, or color) appear in a regular pattern. The print head window is dirty. Clean the print head window. A toner cartridge may be defective.Remove the toner cartridges with the color causing the abnormal image. Replace it with a new toner cartridge. The photoconductor unit is defective.Remove the photoconductor unit and check for damage. If it is damaged, replace it. AcuLaser C1600 User’s Guide Troubleshooting 86
Symptom Cause Solution Image defects. The print head window is dirty. Clean the print head window. A toner cartridge may be leaking. Remove the toner cartridges and check for damage. If it is damaged, replace it. A toner cartridge may be defective.Remove the toner cartridge with the color causing the abnormal image. Replace it with a new toner cartridge. The photoconductor unit is defective.Remove the photoconductor unit and check for damage. If it is damaged, replace it. Lateral lines or bands appear on image. The printer is not level. Place the printer on a flat, hard, level surface. The media path is dirty with toner.Print several sheets and the excess toner should disappear. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. The photoconductor unit is defective.Remove the photoconductor unit and check for damage. If it is damaged, replace it. Thin white horizontal lines appear at intervals on images. Toner is not evenly adhering to the media.Use the “Image Refresh” function located under the User Service tab in the Remote Panel Program. See “User Service Tab” on page 22. If the problem persists, contact your vendor or authorized service provider. Colors look drastically wrong.One or more of the toner cartridges are defective.Remove the toner cartridges and verify that the toner is distributed evenly on each cartridge roller, and reinstall the toner cartridges. Colors are not registering properly; colors are mixed or have page-to-page variation.The photoconductor unit is not correctly seated.Remove the photoconductor unit and reinstall it. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. The media is moist from humidity.Remove the moist media and replace it with new, dry media. AcuLaser C1600 User’s Guide Troubleshooting 87
Symptom Cause Solution The color has a poor reproduction or has poor color density. The photoconductor unit is defective.Remove the photoconductor unit and check for damage. If it is damaged, replace it. AcuLaser C1600 User’s Guide Troubleshooting 88
Appendix A Appendix Technical Specifications Printer Model name L621A Type Desktop full color laser beam printer Printing system Dual laser diode with polygon mirror Developing system Mono component development system Fusing system Heat roller system Resolution 1200 dpi × 600 dpi or 600 dpi × 600 dpi First print Monochrome: 13 seconds for A4, Letter (plain paper) Full color: 22 seconds for A4, Letter (plain paper) Media sizes Paper width: 92 to 216 mm (3.6 to 8.5") Paper length: Plain paper: 195 to 356 mm (7.7 to 14.0") Thick stock 1/2: 184 to 297 mm (7.25 to 11.7") Paper/Media Plain paper (60 to 90 g/m2) Letterhead Envelopes Labels Thick stock 1 (91 to 163 g/m2) Thick stock 2 (164 to 209 g/m2) Postcard Input capacity Plain paper: 200 sheets Envelope: 10 envelopes Labels/Letterhead/Postcard/Thick Stock: 50 sheets AcuLaser C1600 User’s Guide Appendix 89
Output capacity Output tray: 100 sheets (A4, Letter) Operating temperature 10 to 35˚C (50 to 95˚F) Operating humidity 15 to 85% Power supply AC 120 V, 50 to 60 Hz AC 220 to 240 V, 50 to 60 Hz Power consumption AC 120 V: 970 W or less AC 220 to 240 V: 1020 W or less Energy Saver Mode: 14 W or less Amperage AC 120 V: 8.2 A or less AC 220 to 240 V: 4.4 A or less Acoustic Noise Printing: 51 dB or less (monochrome) Printing: 49 dB or less (color) Standby: 29 dB or less External dimensions Height: 275 mm (10.8") Width: 404 mm (15.9") Depth: 380 mm (14.9") Weight 11.3 kg (without consumables) 14.4 kg (with consumables) Interface USB 2.0 High-Speed compliant Standard memory 16 MB Standards and approvals European model: Low voltage directive 2006/95/EC EN60950-1 EMC directive 2004/108/EC EN55022 Class B EN6100-3-2 EN6100-3-3 EN55024 AcuLaser C1600 User’s Guide Appendix 90