Epson C1600 Manual
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Ready indicator (green)Error indicator (orange)Toner indicator (orange)Display of Remote Panel ProgramCondition Action Off On On NOT INSTALLED TONER / CHECK X (YMCK) TONERThe toner cartridge is not installed.Install the all toner cartridges. TONER LIFE ENDToner empty Replace the toner cartridge. Off On Blinking WRONG TONER X (YMCK)An unapproved toner cartridge is installed.Install a correct toner cartridge. Off On Rapid blinkingNON GENUINE TONER X (YMCK)The installed toner cartridge is of an unapproved type.Install a Epson toner cartridge of the appropriate type. See “About Toner Cartridges” on page 38. Press the Clear key to clear the indicator message. Slow blinkingSlow blinking*CHECK TRAY PAPER / LOAD PAPER (XX)Media empty Load media into Tray 1. Slow blinking alternately * PAPER SIZE ERROR / RESET PAPER (XX)Media size error The size of paper being printed on is different from the size of paper specified in the printer driver.Press the Clear key to cancel the error. To print on paper of the size specified in the printer driver, load paper of the correct size into Tray 1, and then try performing the print job again. Off Slow blinking*MEMORY FULLMemory full Press the Clear key. If the error is not corrected, turn off the printer. After a few seconds, turn on the printer. AcuLaser C1600 User’s Guide Troubleshooting 71
Ready indicator (green)Error indicator (orange)Toner indicator (orange)Display of Remote Panel ProgramCondition Action Off Blinking * TOP COVER OPEN / CLOSE TOP COVERFront cover or top cover is open.Close the front cover and top cover. The photoconductor unit is not installed.Install the photoconductor unit. Off Rapid blinking* TRANSFER JAM, FUSER JAM, OUTPUT JAM / OPEN TOP COVERMedia jam Clear the jam, close the covers, and then continue with the print job. PROCESS ERROR-BELT , PROCESS ERROR-IDCProcess error Open and close the printer’s covers. If the error is not corrected, turn off the printer. After a few seconds, turn on the printer. Off On All blinking P/U LIFE ENDPhotoconductor unit endReplace the photoconductor unit. * Differs depending on the toner status. Service Message This message indicates a more serious fault that can only be corrected by a customer service engineer. Ready indicator (green)Error indicator (orange)Toner indicator (orange)Display of Remote Panel ProgramCondition Action Rapid blinkingRapid blinkingAll blinking SERVICE CALL(XXXX)Fatal error Turn off the printer. After a few seconds, turn on the printer. If the problem persists, contact your vendor or authorized service provider. AcuLaser C1600 User’s Guide Troubleshooting 72
Clearing Media Misfeeds To avoid damage, always remove misfed media gently, without tearing it. Any pieces of media left in the printer, whether large or small, can obstruct the media path and cause further misfeeds. Do not reload media that has misfed. Note: The image is not fixed on the media before the fusing process. If you touch the printed surface, the toner may stick to your hands, so be careful not to touch the print face when removing the misfed media. Make sure not to spill any toner inside the printer. c Caution: ❏Unfused toner can mess your hands, clothes, or anything else it gets on. If you accidentally get toner on your clothes, lightly dust them off as best as you can. If some toner remains on your clothes, use cool, not hot water, to rinse the toner off. If toner gets on your skin, wash it off with cool water and a mild soap. ❏If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. If, after clearing the media misfeed, the misfeed message in the control panel persists, open and close the printer’s covers. This should clear the misfeed message. Clearing Procedures 1. Open the top cover. Note: If there is paper in the output tray, remove it, and then fold up the output tray before opening the top cover. AcuLaser C1600 User’s Guide Troubleshooting 73
2. Grab the handle and lift it up slightly to the back, and then slowly pull the photoconductor unit out vertically. Note: ❏Do not touch the PC drum on the photoconductor unit. ❏Position the removed photoconductor unit horizontally as shown in the illustration below. Be sure to keep the photoconductor unit horizontal and place it where it will not become dirty. Do not leave the photoconductor unit removed for more than 15 minutes, and do not place the removed photoconductor unit in a location where it would be exposed to direct light (such as sunlight). AcuLaser C1600 User’s Guide Troubleshooting 74
3. Push the fuser separator levers back as far as possible. c Caution: The area around the fuser unit is extremely hot. Touching anything other than the indicated levers may result in burns. If you get burned, immediately cool the skin under cold water, and then seek professional medical attention. AcuLaser C1600 User’s Guide Troubleshooting 75
4. Remove any misfed media. M M Note: ❏Remove the dust cover from Tray 1 and remove the media. ❏Raise the fuser unit cover and remove the media. AcuLaser C1600 User’s Guide Troubleshooting 76
❏If you cannot remove paper jammed in the fuser unit, remove the fuser unit. Note: ❏Do not touch the paper exit sensor on the fuser unit. M AcuLaser C1600 User’s Guide Troubleshooting 77
❏Do not touch the matching connectors of the fuser unit and the machine. ❏Decreased print quality may result if the surface of the transfer roller is touched. Be careful not to touch the surface of the transfer roller. AcuLaser C1600 User’s Guide Troubleshooting 78
5. Return the fuser separator levers to their original positions. M 6. Slowly insert the photoconductor unit vertically, and then push it slightly down toward you to finish reinstalling the photoconductor unit. AcuLaser C1600 User’s Guide Troubleshooting 79
7. Carefully close the top cover. Solving Problems with Media Misfeeds Note: Frequent misfeeds in any area indicate that area should be checked, repaired, or cleaned. Repeated misfeeds may also happen if you’re using unsupported print media. Symptom Cause Solution Several sheets go through the printer together.The front edges of the media are not even.Remove the media and even up the front edges, then reload it. The media is moist from humidity.Remove the moist media and replace it with new, dry media. Media misfeed message stays on.Some media remains misfed in the printer.Recheck the media path and make sure that you have removed all of the misfed media. AcuLaser C1600 User’s Guide Troubleshooting 80