Epson AcuLaser M2400DN User Manual

Paper Jam around the rear cover
1. Open the rear cover.
2. Pull the green labeled lever down and gently pull any sheets of paper out.
3. Close the rear cover.
Epson AcuLaser M2300/M2310/M2400/M2410 Series     User’s Guide
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4. Open and close the top cover.
Paper Jam around the DM tray
1. Remove the standard paper cassette.
2. From the rear view, push the DM tray and gently pull any sheets of paper out.
Note:
Do not touch any metal part except the green lever on the DM tray.
Epson AcuLaser M2300/M2310/M2400/M2410 Series     User’s Guide
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3. From the front view, push the DM tray and gently pull any sheets of paper out.
4. Reinstall the paper cassette.
5. Open and close the top cover.
Printing a Status Sheet
To confirm the current status of the printer, and that the options are installed correctly, print a status
sheet using the printer’s control panel or the printer driver.
To print a status sheet from the printer’s control panel, see “Control panel” on page 23.
To print a status sheet from the printer driver, for Windows, see “Printing a...

Operational Problems
The Ready light does not turn on
CauseWhat to do
The power cord may not be properly plugged into
the electrical outlet.Turn off the printer, check the power cord connections between the
printer and the electrical outlet, then turn the printer back on.
The electrical outlet may be controlled by an outside
switch or an automatic timer.Make sure that the switch is turned on or plug another electrical
device into the outlet to check whether the outlet is operating
properly.
The printer...

The optional product is not available
CauseWhat to do
The printer does not recognize the optional product. Print a status sheet to see if the printer recognizes the optional
product. If not, reinstall the optional product.
For Windows users, EPSON Status Monitor is not
installed.
For Macintosh users, you do not re-register the printer.For Windows users:
You have to install EPSON Status Monitor, or make settings
manually in the printer driver. See “Making Optional Settings” on
page 117.
For Macintosh...

Printout is garbled
CauseWhat to do
The interface cable may not be plugged in securely. Make sure that both ends of the interface cable are plugged in
securely.
You may not be using the correct interface cable. If you are using the USB interface, use a cable that is compatible
with Hi-Speed USB.
Note:
If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified
service representative.
The printout position is not correct
CauseWhat to do
The page length and...

Print Quality Problems
The background is dark or dirty
CauseWhat to do
You may not be using the correct type of paper for your
printer.If the surface of your paper is too rough, printed characters may
appear distorted or broken. Smooth, high-quality copier paper is
recommended for best results. See “Available paper types” on
page 151 for information on choosing paper.
The paper path inside the printer may be dusty. Clean internal printer components by printing three pages with
only one character per...

A vertical line appears on the printout
CauseWhat to do
Either the metal roller or photoconductor wire inside the
printer is dirty.Clean the metal roller and photoconductor wire inside the printer.
For details, see “Cleaning inside the printer” on page 73.
Toner smudges
CauseWhat to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
You may not be using the correct type of paper for your
printer.Smooth, high-quality copier paper is recommended for best
results....

CauseWhat to do
The Paper Size setting may be incorrect. Make sure that the correct paper size is selected in the printer
driver settings.
MP Tray Paper Size setting may be incorrect. Make sure that you have selected MP Tray in the Paper Source
drop-down list and specified the correct paper size in the printer
driver settings.
The cartridge seal may not be pulled out of the toner
cartridge.Make sure that the cartridge seal has been pulled out completely.
For details, see the instructions that come with...

CauseWhat to do
The toner cartridge may be near the end of its service
life.If the message in EPSON Status Monitor indicates that the toner
cartridge is near the end of its service life, replace it. See
“Replacement Messages” on page 68.
For Windows users, you can also check the remaining service life
of the toner cartridge by looking at the Basic Settings tab in the
printer driver.
The non-printed side of the page is dirty
CauseWhat to do
Toner may have spilled onto the paper feed path. Clean internal...