Epson AcuLaser M2400DN User Manual

2. Remove the standard paper cassette, gently pull any sheets of paper out, and reinstall the paper
cassette.
Paper Jam in the 250-sheet Paper Cassette Unit
1. Remove the optional paper cassettes from the bottom one, then gently pull any sheets of paper
out.
Epson AcuLaser M2300/M2310/M2400/M2410 Series     User’s Guide
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2. Reinstall the paper cassettes.
Paper Jam inside the printer
1. Open the top cover and MP tray.
2. Remove the developer unit containing the toner cartridge.
Epson AcuLaser M2300/M2310/M2400/M2410 Series     User’s Guide
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3. Put your finger into the hole of the outer green knob on each side of the photoconductor unit.
Then, pull the photoconductor unit towards you.
w
Warning:
Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the
printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch
one of these areas, wait 30 minutes to allow the heat to subside before doing so.
Epson AcuLaser M2300/M2310/M2400/M2410 Series     User’s Guide
Troubleshooting...

c
Caution:
❏Never touch the developing roller that is exposed after removing the protecting cover;
otherwise, print quality may decline.
❏Do not expose the photoconductor unit to room light any longer than necessary.
❏Never touch the photoconductor unit’s light-sensitive drum; otherwise, print quality may
decline.
4. Gently pull any sheets of paper out straight towards you.
Epson AcuLaser M2300/M2310/M2400/M2410 Series     User’s Guide
Troubleshooting     84
 

5. Insert the photoconductor unit slowly all the way in.
6. Insert the developer unit containing the toner cartridge slowly all the way in.
Note:
❏If you cannot insert the developer unit all the way in, remove and insert the photoconductor unit,
then insert the developer unit again.
❏Make sure that the locking lever for the pickup roller of the MP tray is in the locked position (up).
For the location of the locking lever and pickup roller, see “Inside the printer” on page 22. 
If the locking lever is in...

7. Close the top cover and MP tray.
Paper Jam around the MP tray
1. Remove the paper on the subtray, then bring the subtray back into the MP tray.
c
Caution:
E v e n  i f  y o u  s e e  a n y  j a m m e d  p a p e r  w h e n  y o u  p e r f o r m  t h i s  s t e p ,  d o  n o t  p u l l  i t  o u t .  O t h e r w i s e ,  t h e
printer may be damaged.
Epson AcuLaser M2300/M2310/M2400/M2410 Series     User’s Guide
Troubleshooting     86
 

2. Open the top cover.
3. Remove the developer unit containing the toner cartridge.
4. Put your finger into the hole of the outer green knob on each side of the photoconductor unit.
Then, pull the photoconductor unit towards you.
Epson AcuLaser M2300/M2310/M2400/M2410 Series     User’s Guide
Troubleshooting     87
 

w
Warning:
Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the
printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch
one of these areas, wait 30 minutes to allow the heat to subside before doing so.
c
Caution:
❏Never touch the developing roller that is exposed after removing the protecting cover;
otherwise, print quality may decline.
❏Do not expose the photoconductor unit to room light any longer than necessary.
❏Never...

5. Gently pull any sheets of paper out straight towards you.
Note:
If the paper is stuck in the clear window, open the window to remove the jammed paper.
6. Insert the photoconductor unit slowly all the way in.
Epson AcuLaser M2300/M2310/M2400/M2410 Series     User’s Guide
Troubleshooting     89
 

7. Insert the developer unit containing the toner cartridge slowly all the way in.
Note:
If you cannot insert the developer unit all the way in, remove and insert the photoconductor unit,
then insert the developer unit again.
8. Close the top cover and load the paper back on the MP tray.
Note:
❏Make sure that the locking lever for the pickup roller of the MP tray is in the locked position (up).
For the location of the locking lever and pickup roller, see “Inside the printer” on page 22. 
If the locking...