Epson AcuLaser M2400DN User Manual

							Paper Jam around the rear cover
1. Open the rear cover.
2. Pull the green labeled lever down and gently pull any sheets of paper out.
3. Close the rear cover.
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							4. Open and close the top cover.
Paper Jam around the DM tray
1. Remove the standard paper cassette.
2. From the rear view, push the DM tray and gently pull any sheets of paper out.
Note:
Do not touch any metal part except the green lever on the DM tray.
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							3. From the front view, push the DM tray and gently pull any sheets of paper out.
4. Reinstall the paper cassette.
5. Open and close the top cover.
Printing a Status Sheet
To confirm the current status of the printer, and that the options are installed correctly, print a status
sheet using the printer’s control panel or the printer driver.
To print a status sheet from the printer’s control panel, see “Control panel” on page 23.
To print a status sheet from the printer driver, for Windows, see “Printing a status sheet” on page 117,
for Macintosh, see “Printing a status sheet” on page 136.
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							Operational Problems
The Ready light does not turn on
CauseWhat to do
The power cord may not be properly plugged into
the electrical outlet.Turn off the printer, check the power cord connections between the
printer and the electrical outlet, then turn the printer back on.
The electrical outlet may be controlled by an outside
switch or an automatic timer.Make sure that the switch is turned on or plug another electrical
device into the outlet to check whether the outlet is operating
properly.
The printer does not print (Ready light off)
CauseWhat to do
The printer is offline.
Press the Start/Stop button once to switch the printer to ready
status.
Some error may have occurred. Check if an error light is on or flashing. See “Status and Error
Lights” on page 105.
The Ready light is on but nothing prints
CauseWhat to do
Your computer may not be properly connected to the
printer.Perform the procedure illustrated in the Setup Guide.
The interface cable may not be plugged in securely. Check both ends of the interface cable between the printer and
the computer.
You may not be using the correct interface cable. If you are using the USB interface, use a cable that is compatible
with Hi-Speed USB.
Your application software is not properly set up for your
printer.Make sure that the printer is selected in your application software.
Your computer system’s memory is too small to handle
the volume of data in your document.Try reducing the image resolution of your document in the
application software, or install more memory in your computer if
you can.
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							The optional product is not available
CauseWhat to do
The printer does not recognize the optional product. Print a status sheet to see if the printer recognizes the optional
product. If not, reinstall the optional product.
For Windows users, EPSON Status Monitor is not
installed.
For Macintosh users, you do not re-register the printer.For Windows users:
You have to install EPSON Status Monitor, or make settings
manually in the printer driver. See “Making Optional Settings” on
page 117.
For Macintosh users:
When you have attached or removed options from the printer,
you need to start EPSON Status Monitor, or delete and re-register
the printer. 
To delete the printer, use Print & Fax ( f o r  M a c  O S  X  1 0 . 5  o r  l a t e r )  o r
Printer Setup Utility (for Mac OS X 10.4).
The remaining service life of the toner cartridge is not updated (For Windows 
users only)
CauseWhat to do
The interval between updating information for the
consumables is too long.Press the Get Information Now button on the Consumables Info
Settings dialog box. You can also change the interval for updating
information about the consumables on the Consumables Info
Settings dialog box.
Printout Problems
The font cannot be printed
CauseWhat to do
For Windows users, you may use the printer fonts
substituted for specified TrueType fonts.In the printer driver, choose the Print TrueType fonts as bitmap
check box in the Extended Settings dialog box.
The selected font is not supported by your printer. Make sure that you have installed the correct font. See the Font
Guide for more information.
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							Printout is garbled
CauseWhat to do
The interface cable may not be plugged in securely. Make sure that both ends of the interface cable are plugged in
securely.
You may not be using the correct interface cable. If you are using the USB interface, use a cable that is compatible
with Hi-Speed USB.
Note:
If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified
service representative.
The printout position is not correct
CauseWhat to do
The page length and margins may be set incorrectly in
your application.Make sure that you are using the correct page length and margin
settings in your application.
The Paper Size setting may be incorrect. Make sure that the correct paper size is selected in the printer
driver settings.
MP Tray Paper Size setting may be incorrect. Make sure that you have selected MP Tray in the Paper Source
drop-down list and specified the correct paper size in the printer
driver settings.
Graphics do not print correctly
CauseWhat to do
The printer emulation setting in your application may be
incorrect.Make sure that your application is set for the printer emulation
you are using. For example, if you are using the ESC/Page mode,
make sure that your application is set to use an ESC/Page printer.
You may need more memory. Graphics require large amounts of memory. Install an appropriate
memory module. See “Memory Module” on page 63.
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							Print Quality Problems
The background is dark or dirty
CauseWhat to do
You may not be using the correct type of paper for your
printer.If the surface of your paper is too rough, printed characters may
appear distorted or broken. Smooth, high-quality copier paper is
recommended for best results. See “Available paper types” on
page 151 for information on choosing paper.
The paper path inside the printer may be dusty. Clean internal printer components by printing three pages with
only one character per page.
The Density setting may be too dark. In the printer driver, click Optional Settings in Extended Settings,
then lighten the Density setting.
White dots appear in the printout
CauseWhat to do
The paper path inside the printer may be dusty. Clean internal printer components by printing three pages with
only one character per page.
Print quality or tone is uneven
CauseWhat to do
Your paper may be moist or damp. Do not store paper in a humid or damp environment.
The toner cartridge may be near the end of its service
life.If the message in EPSON Status Monitor indicates that the toner
cartridge is near the end of its service life, replace it. See
“Replacement Messages” on page 68.
For Windows users, you can also check the remaining service lives
of the toner cartridge by looking at the Basic Settings tab in the
printer driver.
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							A vertical line appears on the printout
CauseWhat to do
Either the metal roller or photoconductor wire inside the
printer is dirty.Clean the metal roller and photoconductor wire inside the printer.
For details, see “Cleaning inside the printer” on page 73.
Toner smudges
CauseWhat to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
You may not be using the correct type of paper for your
printer.Smooth, high-quality copier paper is recommended for best
results. See “Available paper types” on page 151 for information
on choosing paper.
The paper path inside the printer may be dusty. Clean internal printer components by printing three pages with
only one character per page.
Areas are missing in the printed image
CauseWhat to do
Your paper may be moist or damp. This printer is sensitive to moisture absorbed by the paper. The
higher the moisture content in the paper, the lighter the printout.
Do not store paper in a humid or damp environment.
You may not be using the correct type of paper for your
printer.If the surface of your paper is too rough, printed characters may
appear distorted or broken. Smooth, high-quality copier paper is
recommended for best results. See “Available paper types” on
page 151 for information on choosing paper.
Completely blank pages are output
CauseWhat to do
The printer may have loaded more than one sheet at a
time.Remove the paper stack and fan it. Tap it on a flat surface to even
the edges, then reload the paper.
The problem may be with your application or interface
cable.Print out a status sheet. See “Printing a Status Sheet” on page 93. If
a blank page is ejected, the problem may be with the printer. Turn
off the printer and contact your dealer.
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							CauseWhat to do
The Paper Size setting may be incorrect. Make sure that the correct paper size is selected in the printer
driver settings.
MP Tray Paper Size setting may be incorrect. Make sure that you have selected MP Tray in the Paper Source
drop-down list and specified the correct paper size in the printer
driver settings.
The cartridge seal may not be pulled out of the toner
cartridge.Make sure that the cartridge seal has been pulled out completely.
For details, see the instructions that come with the product.
The toner cartridge may be near the end of its service
life.If the message in EPSON Status Monitor indicates that the toner
cartridge is near the end of its service life, replace it. See
“Replacement Messages” on page 68.
For Windows users, you can also check the remaining service life
of the toner cartridge by looking at the Basic Settings tab in the
printer driver.
Toner was not filled after the maintenance unit was
replaced.Fill the toner. For details, see the instructions that come with the
maintenance unit.
Printouts are extremely curled
CauseWhat to do
The printouts are curled because of heat and pressure of
the fuser unit.Turn the paper over or load a different type of paper.
The printed image is light or faint
CauseWhat to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver. To modify
the Toner Save mode using the printer driver, select Advanced in
Basic Settings, and click the More Settings. Deselect the Toner
Save check box in the More Settings dialog box for Windows users
or in the Advanced dialog for Mac users.
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							CauseWhat to do
The toner cartridge may be near the end of its service
life.If the message in EPSON Status Monitor indicates that the toner
cartridge is near the end of its service life, replace it. See
“Replacement Messages” on page 68.
For Windows users, you can also check the remaining service life
of the toner cartridge by looking at the Basic Settings tab in the
printer driver.
The non-printed side of the page is dirty
CauseWhat to do
Toner may have spilled onto the paper feed path. Clean internal printer components by printing three pages with
only one character per page.
Printing was made right after clearing the paper jam. Make a few one-sided printouts.
Print quality decreased
CauseWhat to do
The printer cannot print in the required quality level
because of insufficient memory, and the printer lowers
the quality automatically so that the printer can continue
printing.Check to see if the printout is acceptable. If not, add more memory
for a permanent solution or lower print quality temporarily in the
printer driver.
Memory Problems
Insufficient memory for current task
CauseWhat to do
The printer has insufficient memory for current task. Add more memory for a permanent solution or lower print quality
temporarily in the printer driver.
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