Epson Aculaser M2010DN User Manual

							Customer Support161
Your Dealer
Don’t forget that your dealer can often help identify and resolve problems. The dealer should 
always be the first call for advise on problems; they can often solve problems quickly and easily as 
well as give advise on the next step to take.
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the 
occasional surf! The site provides a download area for drivers, Epson contact points, new product 
information and technical support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. 
Operators on the Helpdesk can aid you in installing, configuring and operating your Epson 
product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise 
where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
We encourage you to have all the relevant information on hand when you ring. The more 
information you prepare, the faster we can help solve the problem. This information includes your 
Epson product documentation, type of computer, operating system, application programs, and 
any information you feel is required.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), 
Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information Phone: 1300 361 054
Fax: (02) 8899 3789
 
						

							Customer Support162
❏Product usage questions or problem
❏Enquiries on repair service and warranty
Help for Users in Thailand
New :For all productsContact for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), 
and e-mail are available.
Epson Hotline (Phone: (66)2685-9899)
Our Hotline team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problem
❏Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
❏Information on product specifications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline (Phone): 84-8-823-9239
Service Center: 80 Truong Dinh Street, District 1, Hochiminh City Vietnam
 
						

							Customer Support163
Epson Hotline
❏Sales enquiries and product information
❏Technical support
Epson Service Center
Phone (62) 21-572 4350
Fax (62) 21-572 4357
Jakarta Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104
Bandung Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766
Surabaya Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118
Surabaya
Phone: (62) 31-5355035
Fax: (62)31-5477837
Yogyakarta Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-565478
Medan Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Phone/Fax: (62) 61-4516173
Makassar MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Phone: (62)411-350147/411-350148
 
						

							Customer Support164
Help for Users in Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson 
Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese and English on the Internet 
to provide users with the following information:
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Technical Support Hotline
You can also contact our technical staff at the following telephone and fax numbers:
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
❏Information on product specifications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head Office.Phone: (852) 2827-8911
Fax: (852) 2827-4383
Phone: 603-56288288
 
						

							Customer Support165
Epson Helpdesk
❏Sales enquiries and product information (Infoline)
❏Enquiries on repair services & warranty, product usage and technical support (Techline)
Help for Users in India
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download, and products enquiry are available.
Epson India Head Office - Bangalore
Epson India Regional Offices:
Fax: 603-56288388/399
Phone: 603-56288222
Phone: 603-56288333
Phone: 080-30515000 
Fax: 30515005
Location Telephone number Fax number
Mumbai 022-28261515 /16/17  022-28257287
Delhi 011-30615000 011-30615005
Chennai 044-30277500 044-30277575
Kolkata 033-22831589 / 90  033-22831591
Hyderabad 040-66331738/ 39 040-66328633
Cochin 0484-2357950 0484-2357950
Coimbatore 0422-2380002 NA
Pune 020-30286000 /30286001/30286002 020-30286000
Ahmedabad 079-26407176 / 77 079-26407347
 
						

							Customer Support166
Helpline
For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free 
number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code
Help for Users in the Philippines
To obtain technical support as well as other after sales services, users are welcome to contact the 
Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), 
and E-mail Enquiries are available.
Epson Helpdesk (Phone: (63) 2-813-6567)
Our Hotline team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty Phone: (63) 2-813-6567
Fax: (63) 2-813-6545
E-mail: [email protected]
 
						

							Index     167
A
Available paper, 153
C
Canceling printing, 106
Consumable products
Replacing, 64
Consumables
specifications (cartridge), 159
Contacting Epson, 160
Control panel
overview, 22
D
Duplex printing, 40
E
EPSON Status Monitor
Accessing EPSON Status Monitor (Macintosh), 135
Accessing EPSON Status Monitor (Windows), 116
Consumables Information (Windows), 118
Consumables Information Tab (Macintosh), 137
Getting printer status details (Windows), 117
Installing EPSON Status Monitor (Windows), 114
Job Information (Windows), 119
Job Information Tab (Macintosh), 137
Monitoring Your Printer Using EPSON Status Monitor 
(Macintosh)
, 135
Notice Settings (Windows), 121
Order Online, 122
Status Tab (Macintosh), 136
Ethernet, 157
G
Guides
Font Guide, 18
Network Guide, 18
Online Help, 18
Setup Guide, 18
User’s Guide, 18
H
Headers and footers
how to use, 49
Help
Epson, 160
I
Installing options
installing a memory module, 59
installing the paper cassette unit, 55
memory module, 59
paper cassette unit, 55
removing a memory module, 63
removing the paper cassette unit, 59
Installing the PostScript printer driver for the network 
interface (Windows)
, 144
Installing the PostScript printer driver for the USB 
interface (Windows)
, 143
Interfaces
ethernet, 157
USB, 157
M
Maintenance
printer, 67
printer (inside of the printer), 69
printer (pickup roller), 67
Memory module
how to install, 59
how to remove, 63
specifications, 158
MP tray
Specifications, 155
Supported paper, 25
O
Optional paper cassette unit
how to install, 55
how to remove, 59
specifications, 158
Options
specifications (memory module), 158
specifications (optional paper cassette unit), 158
Index
 
						

							Index     168
Overlay
how to create (Windows), 51
how to print (Windows), 53
how to use (Windows), 51
P
Paper
available paper, 153
printable area, 154
Special media, 29
unavailable paper, 153
Paper jams
how to clear, 76
Paper source
MP tray, 25
PCL printer driver
about the PCL Mode, 149
hardware requirements, 149
system requirements, 149
PostScript printer driver
Accessing the PostScript printer driver (Macintosh), 148
Accessing the PostScript printer driver (Windows), 145
hardware requirements, 141
Installing the PostScript printer driver for Mac OS X 
users
, 146
Selecting a printer in a network environment for Mac 
OS X users
, 146
PostScript printer driver settings
Using AppleTalk under Windows 2000, 145
Precautions
Replacing consumable products, 64
Printer
cleaning, 67
cleaning (inside of the printer), 69
cleaning (pickup roller), 67
consumable products, 23
electrical, 156
environmental, 156
general, 155
mechanical, 156
optional products, 23
parts (front view), 19
parts (inside), 21
parts (rear view), 19
standard and approvals, 156
transporting, 73
transporting (long distance), 74
transporting (short distance), 75
Printer driver
Accessing the printer driver (Macintosh), 134
Uninstalling the Printer Software (Macintosh), 139
Printer driver settings
Creating an overlay (Windows), 51
Making a new watermark (Windows), 47
Making Extended Settings (Macintosh), 134
Making Extended settings (Windows), 113
Making Optional settings (Windows), 113
Printing with an overlay (Windows), 53
print layout, 42
Using an overlay (Windows), 51
Using a watermark (Windows), 45
Using headers and footers, 49
Printer software (Windows)
About, 112
Print layout
Modifying the print layout (Windows), 42
Problems, solving
contacting Epson, 160
R
Relocating the printer, 73
S
Service, 160
Sharing the printer
Installing the printer driver from the CD-ROM 
(Windows)
, 132
Setting up clients (Windows), 129
Sharing the printer (Windows), 124
Using an additional driver (Windows), 125
Special media
Printing on, 29
Status sheet
how to print, 90
T
Toner
Toner Save mode, 40
Toner cartridge
specifications, 159
Toner Save mode, 40
Transporting the printer (long distance), 74
Transporting the printer (short distance), 75
Troubleshooting, 76, 90, 106
memory problems, 96
 
						

							Index     169
operational problems, 90
options, 97
paper handling problems, 96
PCL6/PCL5 mode, 110
PostScript 3 mode, 106
print quality problems, 93
USB problems, 97
U
Unavailable paper, 153
USB, 157
W
Watermark
how to make, 47
how to use, 45