Epson Aculaser M2010DN User Manual

							Troubleshooting101
Reset
Explanation:
The printer’s current interface has been reset and the buffer has been cleared. However, other 
interfaces are still active and retain their settings and data.
Form Feed
Explanation:
The printer is ejecting paper due to a user request. This warning appears when pressing the 
Start/Stop button once to make the printer offline, then holding down the Start/Stop button for 
more than 2 seconds in order not to receive form feed command.
Status Sheet
Explanation:
The printer is printing the status sheet.
Wait until the printing is finished.
Writing ROM
Explanation:
The ROM module in the slot is being written.
Wait until the light is off.
Sleep Mode
Explanation:
The printer is currently in the power-save mode.
This mode is canceled when the printer receives print data.
Warming Up
Explanation:
The printer is warming up the fuser to be ready to print.
Ready
Explanation:
The printer is ready to receive data and print.
Offline
Explanation:
The printer is not ready to print.
Press the Start/Stop button.
 
						

							Troubleshooting102
Cover Open
Explanation:
The cover on the printer is open.
Close the cover.
Print Data Error
Explanation:
The print data is deleted because it is incorrect.
Make sure the appropriate printer driver are used.
Insufficient Memory to Print All Copies
Explanation:
Printing by the specified number of copies is no longer possible due to insufficient memory (RAM).
Print only one copy at a time.
Print Quality Decreased (due to insufficient memory)
Explanation:
There is insufficient memory to print the page at the specified print quality.
The printer automatically lowers the print quality so that it can continue printing. If the quality of 
the printout is not acceptable, simplify the page by limiting the number of graphics or reducing 
the number and size of fonts. 
You may need to increase the amount of printer memory so that you can get the desired print 
quality for your document. For more information on adding memory, see “Memory Module” on 
page 59.
Insufficient Memory for Current Task
Explanation:
The printer has insufficient memory to complete the current print job.
Press the Information button on the control panel to clear the warning. To cancel the print job, 
use your computer to delete it from the print queue. 
To prevent this problem from recurring, add more memory to your printer as described in 
“Memory modules” on page 158, or reduce the resolution of the image to be printed.
Self Test
Explanation:
The printer is currently performing a self test and initialization.
 
						

							Troubleshooting103
Installed Toner Cartridge is Not a Genuine EPSON Product
Explanation:
The installed toner cartridge is not a genuine EPSON product. 
Installing a genuine toner cartridge is recommended. Using a non-genuine toner cartridge may 
affect print quality. EPSON shall not be liable for any damages or problems arising from the use of 
consumable products not manufactured or approved by EPSON. 
Install a genuine EPSON product. See “Precautions for Replacing the Toner Cartridge” on page 
64 for instructions on replacing the toner cartridge.
Toner Low
Explanation:
The toner cartridge is near the end of its service life.
Prepare a new toner cartridge.
RAM check
Explanation:
The printer is checking the RAM.
Check Paper Type
Explanation:
The paper loaded in the printer does not match the paper type setting in the printer driver.
Load the correct type of paper into the printer. To clear the warning, press the Information button 
on the control panel.
ROM check
Explanation:
The printer is checking the ROM.
Cancel Print Job
Explanation:
The printer is canceling the current print job.
Wait until the cancellation is finished.
Cancel Print Job (by host)
Explanation:
The print job is canceled at the printer driver.
Wait until the cancellation is finished.
 
						

							Troubleshooting104
Insufficient Memory for Current Task
Explanation:
The printer has insufficient memory to execute the current task.
Press the Start/Stop button on the control panel to resume printing, or press the + Cancel Job 
button to cancel the print job.
Insufficient Memory for Duplex Printing
Explanation:
There is not enough memory for duplex printing.
The printer prints only on the front and ejects the paper. Press the Start/Stop button to print on the 
back of the next sheet, or press the + Cancel Job button to cancel the print job. Printing resumes 
automatically after a certain period of time.
Page contains too much data to process
Explanation:
The required time to process the print data exceeded the print engine speed because the 
current page is too complex.
Replace the loaded paper with the correct size paper and press the Start/Stop button to resume 
printing, or press the + Cancel Job button to cancel the print job.
Write Error ROM
Explanation:
This warning indicates an internal error in the printer.
Reset the printer. If this error persists, consult your dealer.
Installed Toner Cartridge is Not a Genuine EPSON Product
Explanation:
The installed toner cartridge is not a genuine EPSON product.
Installing a genuine toner cartridge is recommended. Using a non-genuine toner cartridge may 
affect print quality. EPSON shall not be liable for any damages or problems arising from the use of 
consumable products not manufactured or approved by EPSON. 
Install a genuine EPSON product. See “Precautions for Replacing the Toner Cartridge” on page 
64 for instructions on replacing the toner cartridge. To continue printing, press Start/Stop button.
No Toner Cartridge/Developer Unit Installed
Explanation:
Either the toner cartridge/developer unit is not installed or is installed incorrectly.
Check to see if the toner cartridge and the developer unit are installed properly and follow the 
instructions under “Precautions for Replacing the Toner Cartridge” on page 64 to install or 
uninstall them.
Toner Cartridge Identification Error
Explanation:
Either the toner cartridge is installed incorrectly or a different manufacturer’s cartridge is installed.
Reset the toner cartridge or replace it to a new one. See “Precautions for Replacing the Toner 
Cartridge” on page 64 for instructions.
 
						

							Troubleshooting105
Toner Cartridge Memory Error
Explanation:
A memory read/write error has occurred.
Reset the toner cartridge or replace it to a new one. See “Precautions for Replacing the Toner 
Cartridge” on page 64 for instructions. If this does not resolve the problem, turn the power off and 
then on again.
Replace Toner
Explanation:
The indicated toner cartridges have reached the end of its service life and need to be replaced.
When the Error light turns on, you cannot continue printing. Replace the toner cartridge with a 
new one. See “Precautions for Replacing the Toner Cartridge” on page 64 for instructions.
Check Paper Size
Explanation:
The paper loaded in the specified paper source does not match the required paper size.
Replace the loaded paper with the correct size paper and press the Start/Stop button to resume 
printing, or press the + Cancel Job button to cancel the print job.
Manual Feed
Explanation:
Indicates that the Manual Feed setting is selected in the printer driver.
Make sure that the desired paper is displayed in the printer driver and loaded in the manual feed 
slot on the MP tray. You have to press the Start/Stop button once when you want to print in 
manual feed mode. 
If you want to print from the MP tray or the optional 250-sheet Paper Cassette Unit after printing in 
the manual mode, be sure to clear the Manual Feed setting in the printer driver settings.
Note:
Before printing in the manual feed mode, take out the paper from other paper sources.
Duplex Printing Error
Explanation:
The printer has encountered problems during duplex printing. They may be caused by incorrect 
settings for the paper source you are using.
Make sure you are using an appropriate type and size of paper for the duplex printing.
Paper Cassette Not Installed
Explanation:
The paper cassette is not installed, or not installed properly.
Install the paper cassette correctly.
Paper Out
Explanation:
There is no paper in the specified paper source.
Load paper of the size into the paper source.
 
						

							Troubleshooting106
Canceling Printing
Press the +Cancel Job button on the printer‘s control panel.
To cancel a print job before it is sent from your computer, see “Cancelling a Print Job” on page 33.
Printing in the PostScript 3 Mode Problems
The problems listed in this section are those that you may encounter when printing with the 
PostScript driver. All procedural instructions refer to the PostScript printer driver.
Paper Jam
Explanation:
A paper jam occurs.
Clear the paper jam. See “Clearing Jammed Paper” on page 76 for instructions.
Reset All
Explanation:
All printer settings have been reset to the default configuration, or to the last settings that were 
saved.
Service Required (engine error)
Explanation:
A print engine error has been detected.
Turn off the printer. Wait at least 5 seconds, then turn it back on. If the lights come on again, turn 
off the printer, unplug the power cord, and contact a qualified service representative.
Cancel All Print Jobs
Explanation:
The printer is canceling all print jobs in the printer memory, including jobs the printer is currently 
receiving or printing.
Wait until the cancellation is finished.
Service Required (controller error)
Explanation:
A controller error has been detected.
Turn off the printer. Wait at least 5 seconds, then turn it back on. If all the lights come on again, 
turn off the printer, unplug the power cord, and contact a qualified service representative.
 
						

							Troubleshooting107
The printer does not print correctly in the PostScript mode
The printer does not print
The printer driver or printer that you need to use does not appear in the 
Printer Setup Utility (Mac OS 10.3.x and 10.4.x) or Print Center (Mac OS 
10.2)
Cause What to do
The printer’s emulation mode setting is incorrect. The printer is set to the Auto mode by default, so that it can 
automatically determine the encoding used in the received 
print job data and select the appropriate emulation mode. 
However, there are situations where the printer cannot select 
the correct emulation mode. In this case, it must be set 
manually to PS3.
Set the emulation mode through the SelecType Emulation 
Menu on the printer. For details about setting, see the Network 
Guide.
The printer’s emulation mode setting for the interface 
that you are using is incorrect.The emulation mode can be set individually for each interface 
which receives print job data. Set the emulation mode for the 
interface you are using to PS3. 
Set the emulation mode through the SelecType Emulation 
Menu on the printer. For details about setting, see the Network 
Guide.
Cause What to do
The Print to file check box is selected in the Print 
dialog box (except on Mac OS X).Clear the Print to file check box in the Print dialog box.
The Save as File check box is selected on the Output 
Options sheet in the Print dialog box (Mac OS X only).Clear the Save as File check box on the Output Options sheet 
in the Print dialog box.
An incorrect printer driver is selected. Make sure that the PostScript printer driver that you are using 
to print is selected.
The Emulation Menu in the printer’s Control Panel is 
set to a mode other than Auto or PS3 for the interface 
that you are using.Change the mode setting to either Auto or PS3. For details 
about setting, see the Network Guide.
Cause What to do
The printer name has been changed. Ask the network administrator for details, then select the 
appropriate printer name.
 
						

							Troubleshooting108
The font on the printout is different from that on the screen
The printer fonts cannot be installed
The edges of texts and/or images are not smooth
The printer does not print normally via the USB interface
The AppleTalk zone setting is incorrect. Open the Printer Setup Utility (Mac OS 10.3.x and 10.4.x) or 
Print Center (Mac OS 10.2), then select the AppleTalk zone 
that the printer is connected to.
Cause What to do
The PostScript screen fonts are not installed. The PostScript screen fonts must be installed on the computer 
that you are using. Otherwise, the font that you select is 
substituted by some other font for display on the screen.
For Windows users only
The appropriate substitution fonts are not correctly 
specified on the Device Settings sheet of the printer’s 
Properties dialog box.Specify the appropriate substitution fonts using the Font 
Substitution Table.
Cause What to do
The Emulation menu in the printer’s Control Panel is 
not set to PS3 for the interface that you are using.Change the Emulation Menu setting to PS3 for the interface 
that you are using, then try reinstalling the printer fonts again. 
For details about setting, see the Network Guide.
Cause What to do
The Print Quality is set to Fast. Change the Print Quality setting to Fine or Maximum.
The printer does not have sufficient memory. Increase the printer memory.
Cause What to do
 
						

							Troubleshooting109
The printer does not print normally via the network interface (only for the 
DN model)
For Windows users only
The Data Format setting in the printer’s Properties is 
not set to ASCII or TBCP.The printer cannot print binary data when it is connected to 
the computer via the USB interface. Make sure that the Data 
Format setting, which is accessed by clicking Advanced on the 
PostScript sheet of the printer’s Properties, is set to ASCII or 
TBCP.
I f  y o u r  c o m p u t e r  i s  r u n n i n g  W i n d o w s  V i s t a ,  V i s t a  x 6 4 ,  X P ,  X P  x 6 4 ,  
click the Device Settings tab in the printer’s Properties, then 
click the Output Protocol setting and select ASCII or TBCP.
Cause What to do
The Data Format setting is different from the data 
format setting specified in the application (except on 
Mac OS X)If the file is created in an application that allows you to 
change the data format or encoding, such as Photoshop, 
make sure that the setting in the application matches that in 
the printer driver.
For Windows users only
The computer is connected to the network using 
AppleTalk in a Windows 2000 environment, and the 
Send CTRL+D Before Each Job or Send CTRL+D After 
Each Job setting on the Device Settings sheet of the 
printer’s Properties dialog box is set to Yes.Make sure that both the Send CTRL+D Before Each Job and 
Send CTRL+D After Each Job settings are set to No.
The network connection is something other than 
AppleTalk, and the Data Format setting is not set to 
ASCII data.The network connection is something other than AppleTalk, 
and the Data Format setting is not set to ASCII data.
For Windows users only
The print data is too large.Click Advanced on the PostScript sheet of the printer’s 
Properties, then change the Data Format setting from ASCII 
data (default) to TBCP (Tagged binary communications 
protocol).
When the Binary setting is set to On, TBCP is not available. Use 
the Binary protocol. For details about setting, see the Network 
Guide.
For Windows users only
Printing cannot be performed using the network 
interface.Click Advanced on the PostScript sheet of the printer’s 
Properties, then change the Data Format setting from ASCII 
data (default) to TBCP (Tagged binary communications 
protocol).
When the Binary setting is set to On, TBCP is not available. Use 
the Binary protocol. For details about setting, see the Network 
Guide.
 
						

							Troubleshooting110
An undefined error occurs (Macintosh only)
Printing in the PCL6/PCL5 Mode Problems
The problems listed in this section are those that you may encounter when printing in the PCL6 
mode. All procedural instructions, refer to the PCL6 printer driver.
The printer does not print
The printer does not print correctly in the PCL mode
The printer does not start manual duplex printing (PCL6 only)
The font on the printout is different from that on the screen
Cause What to do
The version of the Mac OS that you are using is 
unsupported.This printer’s driver can only be used on Macintosh computers 
running Mac OS X version 10.2.8 or later.
Cause What to do
The Print to file check box is selected in the Print 
dialog box.Clear the Print to file check box in the Print dialog box.
Cause What to do
(PCL6 mode only) Graphics Mode may be set to 
Vector and the printing data may include the data 
that cannot be printed in the setting.Access the printer driver, click the Graphics tab, click Options, 
then select Raster as Graphics Mode.
Cause What to do
The Print directly to the printer check box is not 
selected.Select the Print directly to the printer check box on the Details 
tab.
The Network port is selected. Change the port to either LPT or USB. The page order for duplex 
printing will be corrected.
Cause What to do