Epson AcuLaser C2800DTN User Manual

AcuLaser C2800 Series Users Guide
Troubleshooting251
The printer driver or printer that you need to use does not appear in the 
Printer Setup Utility (Mac OS 10.3.x and 10.4.x) or Print Center (Mac OS 
10.2)
The font on the printout is different from that on the screen
The printer fonts cannot be installed
The edges of texts and/or images are not smooth
Cause What to do
The printer name has been changed. Ask the network administrator for details, then select the 
appropriate printer name.
The AppleTalk...

AcuLaser C2800 Series Users Guide
Troubleshooting252
The printer does not print normally via the USB interface
The printer does not print normally via the network interface
An undefined error occurs (Macintosh only)
Cause What to do
For Windows users only
The Data Format setting in the printer’s Properties is 
not set to ASCII or TBCP.The printer cannot print binary data when it is connected to 
the computer via the USB interface. Make sure that the Data 
Format setting, which is accessed by clicking...

AcuLaser C2800 Series Users Guide
Troubleshooting253
Printing in the PCL6/5 Mode Problems
The problems listed in this section are those that you may encounter when printing in the PCL6 
mode. All procedural instructions, refer to the PCL6 printer driver.
The printer does not print
The printer does not print correctly in the PCL mode
The font on the printout is different from that on the screen
The edges of texts and/or images are not smooth
Cause What to do
The Print to file check box is selected in the...

AcuLaser C2800 Series Users Guide
Troubleshooting254
The Custom button is grayed out and the custom paper size cannot be 
created (Windows Vista/Vista x64 only)
The items in the Tray tab/Printer tab are grayed out and these items 
cannot be changed (Windows Vista/Vista x64 only)
Cause What to do
After right-clicking your printer icon in the Printers 
in the Control Panel, you accessed the printer 
driver from Printing Preferences….After you right-click your printer icon in the Printers in the Control...

AcuLaser C2800 Series Users Guide
Customer Support255
Appendix A 
Customer Support
Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the 
troubleshooting information in your product documentation, contact customer support services 
for assistance. If customer support for your area is not listed below, contact the dealer where you 
purchased your product.
Customer support will be able to help you much more quickly if...

AcuLaser C2800 Series Users Guide
Customer Support256
Your Dealer
Don’t forget that your dealer can often help identify and resolve problems. The dealer should 
always be the first call for advise on problems; they can often solve problems quickly and easily as 
well as give advise on the next step to take.
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the 
occasional surf! The site provides a download area for drivers, Epson...

AcuLaser C2800 Series Users Guide
Customer Support257
❏Product usage questions or problem
❏Enquiries on repair service and warranty
Help for Users in Thailand
New :For all productsContact for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), 
and e-mail are available.
Epson Hotline (Phone: (66)2685-9899)
Our Hotline team can help you with the following over the phone:
❏Sales...

AcuLaser C2800 Series Users Guide
Customer Support258
Epson Hotline
❏Sales enquiries and product information
❏Technical support
Epson Service Center
Phone (62) 21-572 4350
Fax (62) 21-572 4357
Jakarta Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104
Bandung Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766
Surabaya Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118
Surabaya
Phone: (62) 31-5355035
Fax: (62)31-5477837
Yogyakarta...

AcuLaser C2800 Series Users Guide
Customer Support259
Help for Users in Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson 
Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese and English on the Internet 
to provide users with the following information:
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
Users can access our World Wide...

AcuLaser C2800 Series Users Guide
Customer Support260
Epson Helpdesk
❏Sales enquiries and product information (Infoline)
❏Enquiries on repair services & warranty, product usage and technical support (Techline)
Help for Users in India
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download, and products enquiry are available.
Epson India Head Office - Bangalore
Epson India Regional Offices:
Fax:...