Epson AcuLaser C2800DTN User Manual
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AcuLaser C2800 Series Users Guide Troubleshooting241 Color Printing Problems Cannot print in color The printout color differs when printed from different printers The color looks different from what you see on the computer screen Cause What to do Black is selected as the Color setting in the printer driver.Change this setting to Color. The color setting in the application you are using is not appropriate for color printing.Make sure that the settings in your application are appropriate for color...
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AcuLaser C2800 Series Users Guide Troubleshooting242 Print Quality Problems The background is dark or dirty White dots appear in the printout Print quality or tone is uneven Cause What to do You may not be using the correct type of paper for your printer.If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON Color Laser Paper, or smooth, high-quality copier paper is recommended for best results. See “Available paper types” on page 262 for information on...
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AcuLaser C2800 Series Users Guide Troubleshooting243 Half-tone images print unevenly Toner smudges Areas are missing in the printed image Cause What to do Your paper may be moist or damp. Do not store paper in a humid or damp environment. Be sure to use paper that is newly unwrapped. One of the imaging cartridges may be near the end of its service life.If the message on the LCD panel or in EPSON Status Monitor indicates that one of the imaging cartridges is near the end of its service life, replace...
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AcuLaser C2800 Series Users Guide Troubleshooting244 Completely blank pages are output The printed image is light or faint Cause What to do The printer may have loaded more than one sheet at a time.Remove the paper stack and fan it. Tap it on a flat surface to even the edges, then reload the paper. One of the imaging cartridges may be near the end of its service life.If the message on the LCD panel or in EPSON Status Monitor indicates that one of the imaging cartridges is near the end of its service...
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AcuLaser C2800 Series Users Guide Troubleshooting245 The non-printed side of the page is dirty Memory Problems Print quality decreased Insufficient memory for current task Insufficient memory to print all copies Cause What to do Toner may have spilled onto the paper feed path. Clean internal printer components by printing three pages with only one character per page. Cause What to do The printer cannot print in the required quality level because of insufficient memory, and the printer lowers the...
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AcuLaser C2800 Series Users Guide Troubleshooting246 Paper Handling Problems Paper does not feed properly Problems Using Options To confirm your options are installed correctly, print a status sheet. See “Printing a Status Sheet” on page 184 for details. Paper does not feed from the optional paper cassette Cause What to do The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes and the MP tray are set to the correct paper size positions. The paper source...
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AcuLaser C2800 Series Users Guide Troubleshooting247 Feed jam when using the optional paper cassette An installed option cannot be used Too many sheets may be loaded in the paper cassette.Make sure that you have not tried to load too many sheets of paper. For the maximum paper capacity for each paper source, see “MP tray” on page 34, “Standard lower paper cassette” on page 35, and “550-sheet Paper Cassette Unit” on page 35. The paper size is not set correctly. Make sure to set the paper guides in...
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AcuLaser C2800 Series Users Guide Troubleshooting248 Correcting USB Problems If you are having difficulty using printer with a USB connection, see if your problem is listed below, and take any recommended actions. USB connections USB cables or connections can sometimes be the source of USB problems. Try one or both of these solution. ❏For best results, you should connect the printer directly to the computer’s USB port. If you must use multiple USB hubs, we recommend that you connect the printer to the...
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AcuLaser C2800 Series Users Guide Troubleshooting249 If About is displayed in the shortcut menu that appears, click it. If a message box with the words “Unidrv Printer Driver” appears, you must reinstall the printer software as described in the Setup Guide. If About is not displayed, the printer software has been installed correctly. Note: For Windows 2000, if the Digital Signature Not Found dialog box appears during the installation process, click Yes. If you click No, you will have to install the...
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AcuLaser C2800 Series Users Guide Troubleshooting250 Printing in the PostScript 3 Mode Problems The problems listed in this section are those that you may encounter when printing with the PostScript driver. All procedural instructions refer to the PostScript printer driver. The printer does not print correctly in the PostScript mode The printer does not print Cause What to do The printer’s emulation mode setting is incorrect. The printer is set to the Auto mode by default, so that it can automatically...