Epson AcuLaser C2600DTN User Manual

							Troubleshooting381
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The non-printed side of the page is dirty
Memory Problems
Print quality decreased
The Toner Save mode may be on. Turn off the Toner Save mode using the 
printer driver or the printer’s control panel 
menus. To modify the Toner Save mode 
using the printer driver, select the 
Advanced button in the Basic Setting 
menu, and click the More Settings. 
Deselect the Toner Save check box in the 
More Settings dialog box that appears.
There may be no toner left in the 
toner cartridge.If the message on the LCD panel or in 
EPSON Status Monitor 3 indicates that the 
amount of toner is low, replace the toner 
cartridge. See  Toner Cartridge on page 
315.
There may be a problem with the 
photoconductor unit.Replace the photoconductor unit. See  
Photoconductor Unit on page 319.
Cause What to do
Toner may have spilled onto the 
paper feed path.Clean internal printer components by 
printing three pages with only one 
character per page.
Cause What to do
 
						

							382Troubleshooting
Insufficient memory for current task
Insufficient memory to print all copies
Paper Handling Problems
Paper does not feed properly
The printer cannot print in the 
required quality level because of 
insufficient memory, and the printer 
lowers the quality automatically so 
that the printer can continue 
printing.Check to see if the printout is acceptable. 
If not, add more memory for a permanent 
solution or lower print quality temporarily 
in the printer driver.
Cause What to do
The printer has insufficient memory 
for current task.Add more memory for a permanent 
solution or lower print quality temporarily 
in the printer driver.
Cause What to do
The printer does not have sufficient 
memory to collate print jobs.Only one set of copies will be printed. 
Reduce the contents of print jobs, or add 
more memory. For information on 
installing more memory, see  Memory 
Module on page 303.
Cause What to do
 
						

							Troubleshooting383
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Problems Using Options
To confirm your options are installed correctly, print a status 
sheet. See  Printing a Status Sheet on page 281 for details.
The message Invalid AUX /IF Card appears on 
the LCD panel
The paper guides are not set 
correctly.Make sure that the paper guides in all the 
paper cassettes are set in the correct 
paper size positions.
The paper source setting may not 
be correct.Make sure that you have selected the 
correct paper source in your application.
There may be no paper in the 
cassettes.Load paper into the selected paper 
source.
The size of loaded paper differs from 
the control panel setting.Make sure that the correct paper size is 
set in the control panel’s Paper Source and 
MP Tray Size settings.
Too many sheets may be loaded in 
the MP tray or paper cassettes.Make sure that you have not tried to load 
too many sheets of paper. For the 
maximum paper capacity for each 
paper source, see  MP tray on page 42,  
Standard lower paper cassette on page 
42, or  Optional paper cassette unit on 
page 43.
If paper does not feed from the 
optional paper cassette unit, the 
unit may not be installed properly.For instructions on installing the unit, see  
Optional Paper Cassette Unit on page 
289.
Cause What to do
The printer cannot read the 
installed optional interface card.Turn off the computer, then remove the 
card. Make sure the interface card is of a 
supported model.
 
						

							384Troubleshooting
Paper does not feed from the optional paper 
cassette
Feed jam when using the optional paper 
cassette
An installed option cannot be used
Cause What to do
The optional paper cassette may 
not be installed properly.See  Optional Paper Cassette Unit on 
page 289 for instructions on installing an 
optional paper cassette unit.
The paper source setting may not 
be correct.Make sure you have selected the proper 
paper source in your application.
There may be no paper in the paper 
cassette.Load paper into the selected paper 
source.
Too many sheets may be loaded in 
the paper cassette.Make sure that you have not tried to load 
in with too many sheets of paper. For the 
maximum paper capacity for the paper 
casette, see  Optional paper cassette 
unit on page 43.
The paper size is not set correctly. Make sure that the correct paper size is 
selected in the Tray Menu on the control 
panel.
Cause What to do
The paper is jammed at the 
optional paper cassette.See  Clearing Jammed Paper on page 
345 to clear jammed paper.
Cause What to do
 
						

							Troubleshooting385
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Correcting USB Problems
If you are having difficulty using printer with a USB connection, 
see if your problem is listed below, and take any recommended 
actions.
USB connections
USB cables or connections can sometimes be the source of USB 
problems. Try one or both of these solution.
❏For best results, you should connect the printer directly to the 
computer’s USB port. If you must use multiple USB hubs, we 
recommend that you connect the printer to the first-tier hub.
The installed option is not defined in 
the printer driver.For Windows users:
You have to make settings manually in the 
printer driver. See  Making Optional 
Settings on page 98.
For Macintosh users:
When you have attached or removed 
printer options, you need to delete the 
printer using Print Setup Utility (for Mac 
OS X 10.3), Print Center (for Mac OS X 10.2 
or below), or Chooser (for Mac OS 9), and 
then re-register the printer.
 
						

							386Troubleshooting
Windows operating system
Your computer must be a model pre-installed with Windows XP, 
Me, 98, 2000, or Server 2003, a model that was pre-installed with 
Windows 98 and upgraded to Windows Me, or a model that was 
pre-installed with Windows Me, 98, 2000, or Server 2003, and 
upgraded to Windows XP. You may not be able to install or run 
the USB printer driver on a computer that does not meet these 
specifications or that is not equipped with a built-in USB port.
For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB 
problems. Take note of the following and perform the 
recommended checks to ensure proper installation.
Checking printer software installation for Windows 2000, XP, 
or Server 2003
When using Windows XP, 2000, or Server 2003, you must follow 
the steps in the Setup Guide packed with the printer to install the 
printer software. Otherwise, Microsoft’s Universal driver may be 
installed instead. To check if the Universal driver has been 
installed, follow the steps below.
1. Open the Printers folder, then right-click the icon of your 
printer.
2. Click Printing Preferences on the shortcut menu that 
appears, then right-click anywhere in the driver.
 
						

							Troubleshooting387
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If About is displayed in the shortcut menu that appears, click 
it. If a message box with the words “Unidrv Printer Driver” 
appears, you must reinstall the printer software as described 
in the Setup Guide. If About is not displayed, the printer 
software has been installed correctly.
Note:
For Windows 2000, if the Digital Signature Not Found dialog box 
appears during the installation process, click Yes. If you click No, you 
will have to install the printer software again.
For Windows XP or Server 2003, if the Software Installation dialog box 
appears during the installation process, click Continue Anyway. If 
you click STOP Installation, you will have to install the printer software 
again.
Checking printer software in Windows Me and 98
If you canceled the plug-and-play driver installation in Windows 
Me or 98 before the procedure was complete, the USB printer 
device driver or the printer software may be incorrectly installed. 
Follow the directions below to ensure that the driver and printer 
software are installed correctly.
Note:
The screen shots shown in this section are taken from Windows 98. 
Windows Me screens may differ slightly.
 
						

							388Troubleshooting 1. Access the printer driver, see  Accessing the printer driver 
on page 66, then click the Details tab.
 
						

							Troubleshooting389
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If EPUSBX: (your printer name) is displayed in the “Print to 
the following port” drop-down list, then the USB printer 
device driver and printer software are installed correctly. If 
the correct port is not displayed, proceed to the next step.
2. Right-click the My Computer icon on your desktop, then 
click Properties.
3. Click the Device Manager tab.
 
						

							390TroubleshootingIf your drivers are correctly installed, EPSON USB Printer 
Devices should appear on the Device Manager menu.