Epson AcuLaser C2600DTN User Manual

Troubleshooting391
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If EPSON USB Printer Devices does not appear on the Device 
Manager menu, click the plus(+) sign beside Other devices to 
view the installed devices.
If USB Printer or your printer name appears under Other 
devices, the printer software is not installed correctly. Proceed 
to step 5.
If neither USB Printer nor your printer name appears under 
Other devices, click Refresh or unplug the USB cable from the 
printer, then plug it into the printer again....

392Troubleshooting 4. Under Other devices, select USB Printer or your printer name, 
click Remove, then click OK.
When the following dialog box appears, click OK, then click 
OK to close the System Properties dialog box.
 

Troubleshooting393
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5. Uninstall the printer software as explained in  Uninstalling 
the Printer Software on page 129. Turn the printer off, restart 
your computer, then reinstall the printer software as 
described in the Setup Guide.
Status and Error Messages
You can see the printer’s status and error messages on the LCD 
panel. For more information, see  Status and Error Messages on 
page 262. 
Canceling Printing
You can cancel printing from your computer by using the...

394Troubleshooting
The printer does not print correctly in the 
PostScript mode
The printer does not print
Cause What to do
The printer’s emulation mode 
setting is incorrect.The printer is set to the Auto mode by 
default, so that it can automatically 
determine the encoding used in the 
received print job data and select the 
appropriate emulation mode. However, 
there are situations where the printer 
cannot select the correct emulation 
mode. In this case, it must be set manually 
to PS3.
Set the...

Troubleshooting395
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Printouts are black and white even though the 
Resolution setting is set to Color in the printer 
driver. (For Mac OS X users only) (only when 
printing with an AL-2600 model that is set to the 
Color mode)
The Save as File check box is 
selected on the Output Option 
sheet in the Print dialog box (Mac 
OS X only).Clear the Save as File check box on the 
Output Option sheet in the Print dialog box.
An incorrect printer driver is 
selected.Make sure...

396Troubleshooting
The printer driver or printer that you need to use 
does not appear in the Printer Setup Utility (for 
Mac OS X 10.3), Print Center (for Mac OS X 10.2), 
or Chooser (for Mac OS 9)
The font on the printout is different from that on 
the screen
Cause What to do
QuickDraw GX is in use (Mac OS 
9).This printer’s driver does not support 
QuickDraw GX. Disable QuickDraw GX.
The printer name has been 
changed.Ask the network administrator for details, 
then select the appropriate printer...

Troubleshooting397
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The printer fonts cannot be installed
The edges of texts and/or images are not smooth
For Windows users only
The Send TrueType fonts to printer 
according to the font Substitution 
Table setting on the Fonts sheet of 
the printer’s Properties dialog box 
is turned on, but the TrueType 
fonts are not replaced by the 
printer fonts.
(For Windows Me or 98)
The appropriate substitution fonts 
are not correctly specified on the 
Device Settings sheet of...

398Troubleshooting
The printer does not print normally via the parallel 
interface (Windows 98 only)
The printer does not print normally via the USB 
interface
Cause What to do
The computer is connected to the 
printer via the parallel interface and 
the parallel port setting is set to the 
ECP mode.Make sure that the mode setting is 
correct.
Cause What to do
For Windows users only
The Data Format setting in the 
printer’s Properties is not set to 
ASCII or TBCP.The printer cannot print binary data when...

Troubleshooting399
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The printer does not print normally via the 
network interface
Cause What to do
The Data Format setting is different 
from the data format setting 
specified in the application (except 
on Mac OS X)If the file is created in an application that 
allows you to change the data format or 
encoding, such as Photoshop, make sure 
that the setting in the application 
matches that in the printer driver.
The network connection is 
something other than...

400Troubleshooting
An undefined error occurs (Macintosh only)
Insufficient memory to print data (Macintosh 
only)
Cause What to do
The version of the Mac OS that 
you are using is unsupported.This printer’s driver can only be used on 
Macintosh computers running Mac OS 9 
version 9.1 or later, and Mac OS X version 
10.2.4 or later.
Cause What to do
The Macintosh printer driver uses 
available memory in the system to 
process print data.Try one of the following to free up memory 
for printing:
❏Reduce the...