Epson AcuLaser C1100DN User Manual

							Troubleshooting191
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When transparencies are jammed at the MP tray
When transparencies are jammed, follow the steps to clear the 
jam.
1. Open the MP tray cover and remove all paper that is loaded.
2. Open cover E. Then, gently pull out any sheets of paper with 
both hands. Be careful not to tear the jammed paper.
 
						

							192Troubleshooting 3. Reload the transparencies into the MP tray.
4. Close cover E.
 
						

							Troubleshooting193
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Printing a Status Sheet
To confirm the current status of the printer, and that the options 
are installed correctly, print a status sheet using the printer’s 
control panel.
Follow the steps below to print a status sheet.
1. Turn on the printer. The LCD panel shows Ready.
2. Press the   Enter button three times. The printer prints a 
status sheet.
* Enter button
3. Confirm that the information about the installed options is 
correct. If the options are installed correctly, they appear 
under Hardware Configurations. If the options are not listed, 
try reinstalling them.
Note:
❏If the status sheet does not list your installed options correctly, make 
sure that they are securely connected to the printer.
❏If you are unable to get the printer to print a correct status sheet, 
contact your dealer.
❏For the Windows printer driver, you can update the installed option 
information manually. See “Making Optional Settings” on page 62.
*
 
						

							194Troubleshooting
Operational Problems
The Ready light does not turn on
The printer does not print (Ready light off)
Cause What to do
The power cord may not be 
properly plugged into the 
electrical outlet.Turn off the printer, check the power 
cord connections between the printer 
and the electrical outlet, then turn the 
printer back on.
The electrical outlet may be 
controlled by an outside 
switch or an automatic timer.Make sure that the switch is turned on 
or plug another electrical device into the 
outlet to check whether the outlet is 
operating properly.
Cause What to do
The printer is offline. Press the N Start/Stop button once to 
switch the printer to ready status.
 
						

							Troubleshooting195
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The Ready light is on but nothing prints
Cause What to do
Your computer may not be 
properly connected to the 
printer.Perform the procedure described in 
“Connecting the Printer to a Computer” 
in the Setup Guide.
The interface cable may not be 
plugged in securely.Check both ends of the interface cable 
between the printer and the computer. If 
you are using the parallel interface, be 
sure to secure the connector using the 
wire retaining clips.
You may not be using the 
correct interface cable.If you are using the parallel interface, 
make sure that the cable is a 
double-shielded, twisted-pair interface 
cable no more than six feet in length.
If you are using the USB interface, use a 
Revision 2.0 cable.
Your application software is 
not properly set up for your 
printer.Make sure that the printer is selected in 
your application software.
Your computer system’s 
memory is too small to handle 
the volume of data in your 
document.Try reducing the image resolution of 
your document in the application 
software, or install more memory in 
your computer if you can.
 
						

							196Troubleshooting
The optional product is not available
Sharing Problems
Network printers cannot be monitored in a 
Windows 95 environment
Cause What to do
If you are using Windows, and 
EPSON Status Monitor 3 is not 
installed.For Windows users:
You have to make settings manually in 
the printer driver. See “Making Optional 
Settings” on page 62.
For Macintosh users:
When you have attached or removed 
printer options, you need to delete the 
printer using Print Setup Utility (for Mac 
OS X 10.3), Print Center (for Mac OS X 
10.2 or below), or Chooser (for Mac 
OS 9), and then re-register the printer.
Cause What to do
Your printer is in the sleep 
mode.Close the printer driver and EPSON 
Status Monitor 3, then restart EPSON 
Status Monitor 3.
 
						

							Troubleshooting197
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Printout Problems
Printout is garbled
Cause What to do
The interface cable may not be 
plugged in securely.Make sure that both ends of the interface 
cable are plugged in securely.
You may not be using the 
correct interface cable.If you are using the parallel interface, 
make sure that the cable is a 
double-shielded, twisted-pair interface 
cable no more than six feet in length.
If you are using the USB interface, use a 
Revision 2.0 cable.
Note:
If a status sheet does not print correctly, your printer may be damaged. Contact 
your dealer or a qualified service representative.
 
						

							198Troubleshooting
Color Printing Problems
Cannot print in color
The printout color differs when printed from 
different printers
Cause What to do
Black is selected as the Color 
setting in the printer driver.Change this setting to Color.
The color setting in the 
application you are using is 
not appropriate for color 
printing.Make sure that the settings in your 
application are appropriate for color 
printing.
Cause What to do
Printer driver default settings 
and color tables vary by 
printer model.Set the gamma setting to 1.8 in the More 
Settings dialog box in the printer driver, 
then print again. If you still do not get 
the printouts you expect, adjust the color 
using the slide bar for each color. For 
details about the More Settings dialog 
box, see “Customizing print settings” on 
page 45 for Windows, or see 
“Customizing print settings” on page 93 
for Macintosh.
 
						

							Troubleshooting199
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The color looks different from what you see on 
the computer screen
Cause What to do
Printed colors do not exactly 
match the colors on your 
monitor, since printers and 
monitors use different color 
systems: monitors use RGB 
(red, green, and blue), while 
printers typically use CMYK 
(cyan, magenta, yellow, and 
black). Although it is difficult to match colors 
perfectly, selecting the printer driver’s 
ICM setting (for Windows XP, Me, 98, 
95, 2000, or Server 2003) or ColorSync 
setting (for Macintosh) can improve 
color matching between different 
devices. For details, see “Using the 
predefined settings” on page 43 for 
Windows, and “Using the predefined 
settings” on page 90 for Macintosh.
For Macintosh, the System 
Profile setting is not in use.To apply ColorSync properly, your 
input device and the application must 
support ColorSync, and a System Profile 
must be used for your monitor.
PhotoEnhance4 may be 
selected in the printer driver.The PhotoEnhance 4 feature corrects the 
contrast and brightness of the original 
image data, and so may not be suitable 
for printing vivid images.
 
						

							200Troubleshooting
Print Quality Problems
The background is dark or dirty
White dots appear in the printout
Cause What to do
You may not be using the 
correct type of paper for your 
printer.If the surface of your paper is too rough, 
printed characters may appear distorted 
or broken. EPSON special paper, or 
smooth, high-quality copier paper is 
recommended for best results. See 
“Available paper types” on page 233 for 
information on choosing paper.
The paper path inside the 
printer may be dusty.Clean internal printer components by 
printing three pages with only one 
character per page.
Cause What to do
The paper path inside the 
printer may be dusty.Turn off the printer. Clean internal 
printer components by printing three 
pages with only one character per page.