Epson AcuLaser C1100D User Manual

Troubleshooting211
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Checking printer software in Windows Me and 98
If you canceled the plug-and-play driver installation in Windows 
Me or 98 before the procedure was complete, the USB printer 
device driver or the printer software may be incorrectly installed. 
Follow the directions below to ensure that the driver and printer 
software are installed correctly.
Note:
The screen shots shown in this section are taken from Windows 98. 
Windows Me screens may differ slightly.
1. Access...

212TroubleshootingIf EPUSBX: (EPSON AcuLaser C1100) is displayed in the 
“Print to the following port” list, then the USB printer device 
driver and printer software are installed correctly. If the 
correct port is not displayed, proceed to the next step.
2. Right-click the My Computer icon on your desktop, then 
click Properties.
 

Troubleshooting213
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3. Click the Device Manager tab.
If your drivers are correctly installed, EPSON USB Printer 
Devices should appear on the Device Manager menu.
 

214TroubleshootingIf EPSON USB Printer Devices does not appear on the Device 
Manager menu, click the plus(+) sign beside Other devices to 
view the installed devices.
If USB Printer or EPSON AcuLaser C1100 appears under 
Other devices, the printer software is not installed correctly. 
Proceed to step 5.
If neither USB Printer nor EPSON AcuLaser C1100 appears 
under Other devices, click Refresh or unplug the USB cable 
from the printer, then plug it into the printer again. Once 
you’ve confirmed that...

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4. Under Other devices, select USB Printer or EPSON AcuLaser 
C1100, click Remove, then click OK.
When the following dialog box appears, click OK, then click 
OK to close the System Properties dialog box.
5. Uninstall the printer software as explained in “Uninstalling 
the Printer Software” on page 81. Turn the printer off, restart 
your computer, then reinstall the printer software as 
described in the Setup Guide.
 

216Troubleshooting
Status and Error Messages
This section contains a list of error messages shown on the LCD 
panel. They give a brief description of each message and 
suggestions for correcting the problem. Note that not every 
message shown on the LCD panel indicates a problem. When the 
 mark is displayed at the left of the warning message, multiple 
warnings occur. To confirm all warnings that occur, press the d 
Down button to display the Status Menu, then press the   Enter 
button.
Calibrating...

Troubleshooting217
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Can’t Print Duplex
The printer has encountered problems during duplex printing. 
Make sure you are using an appropriate type and size of paper 
for the Duplex Unit. The problem could also be a result of 
incorrect settings for the paper source you are using. Pressing the 
N Start/Stop button will print the rest of the print job on only one 
side of the paper. Press the + Cancel Job button to cancel the print 
job.
Check Transparency
You have loaded media other...

218Troubleshooting
Color Unmatched
The colors on your computer do not match the colors output by 
the printer. The version of the driver that is installed and the 
model of the printer’s color screen are not compatible. Install the 
latest version of the printer driver and printer firmware. For 
details, contact your dealer or service agent.
Duplex Mem Overflow
There is not enough memory for duplex printing. The printer 
prints only on the front and ejects the paper. To clear this error, 
follow the...

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You may need to increase the amount of printer memory to be 
able to print at the desired print quality for your document. For 
more information on adding memory, see “Memory Module” on 
page 155.
Install Photocondctr
There is no photoconductor unit installed or the photoconductor 
unit is not installed properly. Install the photoconductor unit if it 
is not installed.
If a photoconductor unit is already installed, open cover B. Raise 
the yellow lever and...

220Troubleshooting
Jam WWWWW
The location where the paper jam occurred is displayed at WWWWW. 
WWWWW indicates the location of the error.
If a paper jam occurs at two or more locations simultaneously, the 
corresponding multiple locations are displayed.
Manual Duplex
Printer stops because the printing on one side of the paper is 
finished in the manual duplex mode. Reload the paper that has 
been printed on the one side into the MP tray and press N 
Start/Stop button.
Location Description
J a m   C P a p...