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Eizo Flexscan S2433w Users Manual

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    							31Chapter	4		Troubleshooting
    Chapter 4 Troubleshooting
    If a problem still remains after applying the suggested remedies, contact your local dealer .
    •
     No-picture problems → See No.1 - No.2.
    •
     Imaging problems (digital input) → See No.3 - No.8.
    •
     Imaging problems (analog input) → See No.3 - No.12.
    •
     Other problems → See No.13 - No.16.
    •
     USB problems → See No.17.
    Problems Possible cause and remedy
    1.
     No picture
    •	 Power
    	indicator	does	not	light. •	
    
    Check
    	whether	the	power	cord	is	connected	correctly
     .
    	If	
    the	problem	persists,	turn	of
    
    f
    	the	main	power
     ,
    	and	then	
    turn it on again a few minutes later.
    •	
    
    Turn
    	the	main	power	switch	on.
    •	
    
    Press
    	.
    •	 Power
    	indicator	lights	blue. •	
    
    Set
    	each	adjusting	value	in	[Brightness],	[Contrast]	and	
    [Gain] to higher level. (see  page 18, 20)
    •	 When
    	using	the	long	DVI	cable,	adjust	the	DVI	input	
    level using [DVI Input Level]. (see  page 29)
    •	 Power
    	indicator	lights	orange. •	
    
    Switch
    	the	input	signal	with	.
    •	 Operate
    	the	mouse	or	keyboard.
    •	
    
    Check
    	whether	the	PC	is	turned	on.
    •	
    
    Power
    	indicator	flashes	orange. •	
    
    There
    	is	a	problem	in	the	device	that	uses	DisplayPort	
    connection.	Solve	the	problem,	and	turn	of
    
    f
    	the	main	
    power of the monitor, and then turn it on again. Refer to 
    the user
    
    ’s manual of the device that uses DisplayPort 
    connection for details.
    2.
     The message below appears. This message appears when the signal is not input 
    correctly even when the monitor functions properly.
    •	
    
    This
    	message	appears	when	no	signal	is	input.
    	
    
    Example:
    •	 The	message	shown	left	may	appear,	because	some	
    PCs	do	not	output	the	signal	soon	after	power-on.
    •	
    
    Check
    	whether	the	PC	is	turned	on.
    •	
    
    Check
    	whether	the	signal	cable	is	connected	properly
     .
    	
    •	 Switch	the	input	signal	with	.
    •	 When
    	using	the	long	DVI	cable,	adjust	the	DVI	input	
    level using [DVI Input Level]. (see  page 29)
    •	 The
    	message	shows	that	the	input	signal	is	out	of	the	
    specified	frequency	range.	(Such	signal	frequency	is	
    displayed in red.)
    	 Example:
    •	 Check	whether	the	signal	setting	of	your	PC	matches	
    the	resolution	and	the	vertical	frequency	settings	for	the	
    monitor. (see 
    
    page 9)
    •	 Reboot
    	the	PC.
    •	
    
    Select
    	an	appropriate	display	mode	using	the	graphics	
    board’s	utility
    
    .
    	Refer	to	the	manual	of	the	graphics	board	
    for details.
    	 fD	
    
    :	 Dot
    	Clock
    (Displayed only when the digital signal inputs)
    	 fH	:	 Horizontal	Frequency
    	 fV	 :	 Vertical
    	Frequency
    3.
     The screen is too bright or too dark. •	 Adjust	using	[Brightness]	or	[Contrast].	(The	LCD	
    monitor	backlight	has	a	fixed	life	span.	When	the	screen	
    becomes	dark	or	begins	to	flicker
    
    ,
    	contact	your	local	
    dealer.) (see 
    
    page 18)
       
    						
    							32Chapter	4		Troubleshooting
    ProblemsPossible cause and remedy
    4.
     Characters are blurred. •	 Check	whether	the	signal	setting	of	your	PC	matches	
    the	resolution	and	the	vertical	frequency	settings	for	the	
    monitor. (see 
    
    page 9)
    •	 Adjust
    	using	[Smoothing].	(see	page 16 )
    5.
     Afterimages appear. •	
    
    Use
    	a	screen	saver	or	of
     f
    	timer	function	for	a	long-time	
    image display.
    •	
    
    Afterimages
    	are	particular	to	LCD	monitors.	Avoid	
    displaying the same image for a long time.
    6.
     Green/red/blue/white dots or defective dots remain 
    on the screen. •	 This	is	due	to	LCD	panel	characteristics	and	is	not	a	
    failure.
    7.
     Interference patterns or pressure marks remain on 
    the screen. •	 Leave	the	monitor	with	a	white	or	black	screen.	The	
    symptom may disappear.
    8.
     Noise appears on the screen. •	 When	entering	the	signals	of	analog	input,	change	the	
    setting	to	“On”	in		from	the		
    menu.
    •	 When
    	entering	the	signals	of	HDCP	system,	the	normal	
    images	may	not	be	displayed	immediately
    
    .
    •	 When
    	using	the	long	DVI	cable,	adjust	the	DVI	input	
    level using [DVI Input Level]. (see  page 29)
    9.
     Display position is incorrect.•	 Adjust	image	position	so	that	it	is	displayed	properly	
    within the display area using [Position]. (see  page 16)
    •	 If
    	the	problem	persists,	use	the	graphics	board’
    
    s
    	utility	if	
    available	to	change	the	display	position.
    10.
     Vertical bars appear on the screen or a part of the 
    image
    	is	flickering.
    •	 Adjust	using	[Clock].	(see	page 15 )
    11.	
    Whole
    	screen	is	flickering	or	blurring.•	 Adjust	using	[Phase].	(see	page 15 )
    12.
     Upper part of the screen is distorted as shown 
    below.                   •	 This	is	caused	when	both	composite	sync	(X-OR)	
    signal and separate vertical sync signal are input 
    simultaneously. Select either composite signal or 
    separate signal.
    13.
     The  icon on the Adjustment menu 
     cannot be selected. •	
    
    Smoothing
    	setting	may	not	be	required	depending	on	the	
    display resolution. (You cannot choose the smoothing 
    icon.)
    •	
    
    
    	is	disabled	when	the	screen	is	displayed	in	
    the following resolutions.
    •	 1920
    	×	1200
    •	
    
    Select
    	[Enlarged]	during		in	the	
    resolution of 1600 × 1200.
    •	 Select
    	[Normal]	during	.
    14.
     The adjustment menu does not appear. •	
    
    Check
    	whether	the	operation	lock	function	works.	 
    (see page 25 )
    15.
     The auto adjust function does not work correctly. •	
    
    This
    	function	does	not	work	when	digital	signal	is	input.
    •	
    
    This
    	function	does	not	work	correctly	with	some	graphics	
    boards.
      
    						
    							33Chapter	4		Troubleshooting
    ProblemsPossible cause and remedy
    16.
     No audio output. •	 C
    
    heck
    	wh
     ether
    	th
     e
    	mi
     ni
    	ja
     ck
    	ca
     ble
    	is	co
     rrectly
    	co
     nnected.
    •	 Check
    	whether	volume	is	set	to	0.
    •	
    
    Check
    	the	setting	of	the	PC	and	the	audio	playback	
    software.
    •	 During
    	DisplayPort	signal	input,	check	the	[Source]	
    setting. (see page 20 ) 
    17.
     The monitor connected with the USB cable is not 
    detected. / USB devices connected to the monitor 
    does not work. •	 Check	whether	the	USB	cable	is	connected	correctly
    
    .
    	
    (see page 30)
    •	
    
    Change
    	the	USB	port	to	another	one.	If	the	PC	or	
    peripheral	devices	works	correctly	by	changing	the	USB	
    port, contact your local dealer. (Refer to the manual of 
    the PC for details.)
    •	
    
    Reboot
    	the	PC.
    •	
    
    If
    	the	peripheral	devices	work	correctly	when	the	PC	and	
    peripheral devices are connected directly, please contact 
    your local dealer
    
    .
    •	 Check
    	whether	the	PC	and	OS	are	USB	compliant.	(For	
    USB compliance of the respective devices, consult their 
    manufacturers.)
    •	 Check
    	the	PC’
    
    s
    	BIOS	setting	for	USB	when	using	
    Windows. (Refer to the manual of the PC for details.)
      
    						
    							34Chapter 5  Reference
    Chapter 5 Reference
    5-1 Attaching an Arm
    The stand can be removed and replaced with an arm (or another stand) to be 
    attached to the monitor. Use an arm or stand of EIZO option.
    1 Lay the LCD monitor on a soft cloth spread over on a stable 
    surface with the panel surface facing down.
    2 Remove the stand. (Prepare a screwdriver.)
    Unscrew the four screws securing the unit and the stand with the 
    screwdriver.
    3 Attach the monitor to the arm or stand.
    Secure the monitor to the arm or stand using the screws specified in the 
    user’s manual of the arm or stand.
    Attention
    • When attaching an arm or stand, 
    follow the instructions of their user ’s 
    manual.
    •
     Wh
    
    en using another manufacturer’s 
    arm or stand, confirm the following in 
    advance and select one conforming to 
    the VESA standard.
    – Clearance between the screw holes:  100 mm × 100 mm
    –
     Thickness of plate: 2.6 mm
    –
     Strong enough to support weight of 
    the monitor unit (except the stand) 
    and attachments such as cables.
     Use the screws as described below.
    – EZ-UP
    
     stand 
    Free mount type:  
    The screws supplied with this 
    monitor (M4 × 12mm)
    – FlexStand  Height adjustable stand:  
    The screws fixing the stand to the 
    monitor
    •
     When using an arm or stand, attach it 
    t
    
    o meet the following tilt angles of the 
    monitor.
    –
     Up 45 degrees, down 45 degrees 
    (horizontal display, and vertical 
    display rotated 90 degrees 
    clockwise)
    •
     Connect the cables after attaching
    
     an 
    arm.
       
    						
    							35Chapter 5  Reference
    5-2 Folding the EZ-UP stand
    Perform the following procedures to fold the stand when re-packing a monitor 
    with an EZ-UP stand.
    1 Remove the cable holder.
    2 Lower the monitor screen position until the hinge of the stand 
    touches
    	the	stand	base,	and	attach	the	lock	metal	fitting.
    Adjust the monitor angle so as the monitor screen not to touch the stand 
    base.
    Hinge Stand Base Lock metal fitting
    3 Fall the monitor screen backward with keeping slide-up the 
    “Unlock” knob.
    When maximally tilting (25º) the monitor screen backward, the “Unlock” 
    knob may be hard to be slid-up. 
    Then, slightly tilt up the monitor to 
    vertical direction and slide-up the “Unlock” knob.
    “Unlock”	knob
       
    						
    							36Chapter 5  Reference
    5-3	 Specifications
    LCD Panel24.1-inch	(610	mm)	TFT	color	LCD	with	anti-glare	hard	coating
    V iewing	angle:		Horizontal	178°,	V ertical	178°	(CR:10	or	more)
    Dot Pitch 0.270 mm
    Horizontal
    	Scan	Frequency Analog:	31-94	kHz
    Digital	(DVI-D/DisplayPort)	:	31-76	kHz
    V
    
    ertical
    	Scan	Frequency Analog:	55-76	Hz	(Non-interlace)
    (1920	×	1200:	55-61	Hz)
    Digital	(DVI-D/DisplayPort)	:	59-61	Hz	(Non-interlace)
    (VGA	TEXT:	69-71	Hz)
    Resolution 1920 dots × 1200 lines
    Max. Dot Clock Analog:
    	202.5 MHz
    Digital	(DVI-D/DisplayPort)	:	162	MHz
    Max. Display Color Approx.
    	16.77	million	colors	(1064.33	million	colors/10bit	LUT)
    Display 
    
    Area (H × V) 518.4 mm × 324.0 mm
    Power Supply 100-120
    	V
    
    AC
    	±10%,	50/60Hz	0.95A
    200-240	V
    
    AC
    	±10%,	50/60Hz	0.45A
    Power 
    Consumption Screen Display On
    
    95W or less (with USB load, Speaker working)
    90W or less (without USB load, Speaker not working)
    Power saving mode 1.5W
    	or	less	(for	D-Sub	single	signal	input,	without	USB	load,	when	stereo	mini	jack	cable	is	not	connected,	[Input	Signal]	:	“Manual”)
    Power
    	button	Of
    
    f1W
    	or	less	(without	USB	load,	when	stereo	mini	jack	cable	is	not	connected)
    Main Power switch Off
    
    0W
    Input Signal Connector D-Sub
    	mini	15-pin
    DVI-D
    	connector	(Applicable	to	HDCP)
    DisplayPort
    	(Standard	V1.1a,	applicable	to	HDCP	and	8-bit)
    Applicable
    	Format	(Audio	signal)
    -	2ch	linear	PCM	(32	kHz/44.1	kHz/48	kHz/88.2	kHz/96	kHz)
    Analog Input Signal (Sync) Separate, 
    
    TTL, positive/ negative
    Composite, TTL, positive/ negative
    Analog Input Signal (Video) Analog,
    	Positive	(0.7Vp-p/75Ω)
    Digital
    	Signal	(DVI-D)	Transmission	System TMDS (Single Link)
    Video Signal Memory Analog
    	signal:	45	(preset:	22)
    Digital	signal	(DVI-D):	10
    Digital	signal	(DisplayPort):	10
    Audio Output Speaker
    	output:	0.5W	+	0.5W	(8Ω,	THD:	10%	or	less)
    Headphone	output:	2mW	+	2mW
    Line input Input
    	impedance	:	48	kΩ	(typ.)
    Input	level	:1.0	V
    
    rms
    	(Max.)
    Plug & Play Analog
    	/	Digital	(DVI-D)	:	VESA	DDC	2B	/	EDID	structure	1.3
    Digital	(DisplayPort)	:	VESA	DisplayPort	/	EDID	structure	1.4
    Dimensions 
    (Width) × 
    (Height) × 
    (Depth) Main unit (including 
    Height
    	adjustable	stand)
    566	mm	(22.3	inch)	×	456	mm	-	538	mm	(18.0	-	21.2	inch)	×	208.5	mm	 
    (8.2 inch)
    Main
    	unit	(including	EZ-
    UP
    
     stand) 566
    	mm	(22.3	inch)	×	380.4	mm	-	533.5	mm	(15.0	-	21.0	inch)	×	279.9	mm	-	307.6	mm	(1
    
    1.0
    	-	12.1	inch)
    Main unit (including 
    FlexStand) 566
    	mm	(22.3	inch)	×	381.5	mm	-	538.5	mm	(15.0	-	21.2	inch)	×	242	mm	-	256	mm	(9.5	-	10.1	inch)
    Main unit (without stand)
    
    566 mm (22.3 inch) × 367 mm (14.4 inch) × 85 mm (3.35 inch)
      
    						
    							37Chapter 5  Reference
    MassMain unit (including 
    Height	adjustable	stand)Approx.	10.2	kg	(22.5	lbs.)
    Main
    	unit	(including	EZ-
    UP
    
     stand) Approx.
    	12.0	kg	(26.5	Ibs.)
    Main unit (including 
    FlexStand) Approx.
    	10.2	kg	(22.5	lbs.)
    Main unit (without stand) Approx.
    	7.2	kg	(15.9	lbs.)
    Movable
    	range
    
    Height
    	adjustable	standT
    
    ilt:
    	40°	Up,	0°	Down
    Swivel :
    	35°	Right,	35°	Left
    Adjustable
    	height
    
    :
    	82	mm	(3.2	inch)
    Rotation :
    	90°	(clockwise)
    EZ-UP
    	stand T
    
    ilt:
    	25°	Up,	0°	Down
    Swivel :
    	172°	Right,	172°	Left
    Adjustable
    	height
    
    :
    	153.1	mm	(6.0	inch)
    Rotation :
    	90°	(clockwise)
    FlexStand T
    
    ilt:
    	30°	Up,	0°	Down
    Swivel :
    	172°	Right,	172°	Left
    Adjustable
    	height
    
    :
    	225	mm	(8.9	inch)	(T
     ilt
    	0°:	157mm	(6.2	inch))
    Rotation :
    	90°	(clockwise)
    Environmental 
    Conditions T
    
    emperature Operating
    	temperature:	5	°C	-	35	°
    
    C (41 °F
    	-	95	°F)
    Storage	temperature:	-20	°C	-	60	°
    
    C
    	(-4	°F	-	140	°F)
    Humidity Operating
    	humidity:	20%	-	80%	R.H.	(no	condensation)
    Storage	humidity:	10%	-	80%	R.H.	(no	condensation )
    Pressure Operating:
    	700	to	1,060	hPa
    Storage:	200	to	1,060	hPa
    USB Standard USB
    	Specification	Revision	2.0
    Port Upstream port × 1, Downstream port × 2
    Supply current Downstream:
    	Max.	500mA/1	port
    Main default settings (factory settings)
    Auto EcoView On
    Smoothing 3
    FineContrast
    	Mode	Custom
    PowerManager On
    Input Signal Manual
    Screen Size Full
    	Screen
    Of
    
    f Timer Disable
    Menu Settings Menu SizeNormal
    Menu Off Timer 45 sec
    Language  English
      
    						
    							38Chapter 5  Reference
    Outside Dimensions 
    Height adjustable stand
    unit	:	mm	(inch)
    456~538 (18
    ~21.2)
    35°35°
    40°
    90°
    PIVOT
    SWIVEL
    168(6.6)
    56.3
    85
    532(20.9)
    325(12.8)
    240.5(9.5)
    (2.22)
    (3.35)
    566(22.3)
    520.4(20.5)
    326(12.8) 367(14.4)
    22.8(0.9)
    22.8(0.9)
    20.5(0.81)
    20.5(0.81)
    577.1(22.7)208.5(8.2)
    287.5(11.3)
    182.4(7.2)
    8(0.31)
    14.6(0.57) 504(19.8)
    89(3.5)
    272.5(10.7) 82
    (3.23)
    20(0.79)
    100(3.9)
    133.5(5.3)
    100(3.9) 233(9.2)
    233(9.2)
    133.5(5.3)
    EZ-UP stand
    unit	:	mm	(inch)
    27.7(1.09)
    25°
    172°172°
    90°
    129.3(5.1)
    532(20.9)
    56.3(2.22)
    85(3.35)SWIVEL
    Ø272(10.7)
    326(12.8)
    367(14.4)
    520.4(20.5) 566(22.3)
    67(2.64)
    533.5(21)
    22.8(0.9)
    22.8(0.9)
    20.5(0.81)
    20.5(0.81) 633(24.9)
    PIVOT
    279.9(11)
    166.5(6.6)
    350(13.8) 153.1(6)
    552(21.7)
    380.4(15)
    196.9(7.8)
    307.6(12.1) 100(3.9)
    233(9.2) 233(9.2)
    133.5(5.3)
    100(3.9)
    133.5(5.3)
    13.4(0.53)
    64.3(2.53)
      
    						
    							39Chapter 5  Reference
    FlexStand
    566 (22.3)520.4 (20.5)22.8 (0.9)22.8 (0.9)
    20.5 (0.81)
    20.5 (0.81)
    326 (12.8)
    538.5 (21.2)
    φ220 (8.7)
    90°
    171.5 (6.8)14.5 (0.57)
    36 (1.42)235.5 (9.3)256 (10.1)
    9.5 (0.37)
    355 (13.0)411.1 (16.2)
    72 
    (2.83)
    638 (25.1)
    30°
    381.5 (15.0)
    198 (7.8)
    332.5 (13.1)
    242 (9.5)8.5 (0.33)
    100 (3.9)233 (9.2)233 (9.2)
    100 (3.9)
    133.5 (5.3)
    133.5 (5.3)
    532 (20.9)
    85
     (3.35)56.3
     (2.22)
    95 (3.74)
    172°172°
    PIVOT
    SWIVEL
    TILT
    unit	:	mm	(inch)
      
    						
    							40Chapter 5  Reference
    Connector Pin Assignment
    •
     DVI-D connector 
     
    Pin No.SignalPin No.SignalPin No.Signal 
    1 T.M.D.S.
    	Data	2- 9T
    
    .M.D.S.
    	Data1- 17T
    
    .M.D.S.
    	Data0-
    2 T
    
    .M.D.S.
    	Data	2+ 10T
    
    .M.D.S.
    	Data1+ 18T
    
    .M.D.S.
    	Data0+
    3
    
    T.M.D.S. Data2/4 Shield 11 T.M.D.S. Data1/3 Shield 19 T.M.D.S. Data0/5 Shield
    4 NC* 12NC* 20NC*
    5 NC* 13NC* 21NC*
    6 DDC Clock (SCL) 14+5V
    	Power 22
    
    T.M.D.S. Clock shield
    7 DDC Data (SDA) 15Ground
    	(return	for	+5V
    
    ,
    	Hsync, and Vsync) 23
    T.M.D.S.	Clock+
    8 NC* 16
    
    Hot Plug Detect 24T.M.D.S.
    	Clock-
    (NC*:
    	No	Connection)
    • D-Sub mini 15-pin connector
     
    Pin No.Signal Pin No.Signal Pin No.Signal 
    1 Red video 6 Red video ground11NC*
    2 Green video 7 Green video ground12 Data (SDA)
    3 Blue video 8 Blue video ground13 H. Sync
    4 NC* 9NC* 14 V. Sync
    5 Ground 10 Ground 15 Clock (SCL)
    (NC*:
    	No	Connection)
    • DisplayPort connector
    	
    135791113151719
    2468101214161820
    Pin No.Signal Pin No.Signal Pin No.Signal 
    1 ML
    	Lane3-
    8Ground
    15AUX	CH+
    2 Ground
    9ML
    	Lane1+
    16Ground
    3 ML
    	Lane3+
    10ML	Lane0-
    17AUX	CH-
    4 ML
    	Lane2-
    11Ground
    18Hot Plug Detect
    5 Ground
    12ML
    	Lane0+
    19Return
    6 ML
    	Lane2+
    13CONFIG1
    20DP
    
     PWR
    7 ML
    	Lane1-
    14CONFIG2
      
    						
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