Eiki Projector Eip Sxg20 User Manual

							71
Troubleshooting
Before calling your dealer or service center for assistance, check the items below once again.
1. Make sure you have properly connected the projector to peripheral equipment as described \
on pages 20–21.
2.  Check the cable connection. Make sure that all computers, video equipment, and power cords are properly 
connected.
3.  Make sure that all power is switched on.
4.  If the projector still does not produce an image, restart your computer.
5.  If an image still does not appear, disconnect the projector from your computer and check your computer 
monitor’s display. A problem may be noticed with your graphics controller rather than with the projector. 
(When you reconnect the projector, be sure to turn the computer and monitor off before you turn on the 
projector. Turn on equipment in the order of the projector and computer.)
6.  If a problem still persists, check the following solutions.
Appendix
Problem: Solutions
No power.
– Plug the power cord of the projector into the AC outlet.
– Turn the MAIN ON/OFF switch to ON.
– Press the ON/STAND-BY Button to ON.
– Make sure the POWER indicator lights.
–  Check  the  indicators.  If  the  LAMP  indicator  lights  and  the  other  indicators  blink,  the 
projector cannot be turned on. (Refer to page 70.)
– Check the projection lamp. (Refer to page 66.)
PIN code dialog box 
appears at start-up.–   PIN code lock is being set. Enter a PIN code; the “1234” or numbers  you have set (see 
pages 24, 58-59)
The initial display is not 
shown.– Make sure “Off ” or “Countdown Off” are not chosen at Display function.
   (See “SETTING” section on page 49)
The initial display is not 
same with the default 
one.– Make sure “User” or “Off” are not chosen at Logo select function.
   (See “SETTING” section on page 54)
When the projector is on 
and you press the input 
button, an icon other 
than the Lamp mode icon 
appears.
–  That is the Filter warning icon. Refer to page 61.
An icon other than Input 
mode or Lamp mode icon 
appears.
–   That is the Lamp replacement icon or the Filter warning icon. See pages 61, 66.
No image.
– Check the connection between your computer or video equipment and the projector.
–  See if the input signal is correctly output from your computer. Some laptop computers 
may  need  to  be  changed  the  setting  for  monitor  output  when  connected  to  the 
projector. See your computer’s instruction manual for the setting.
– It takes about 20 seconds to display an image after turning on the projector.
– See if the selected system is corresponding with your computer or video equipment.
–   Select correct input source once again through menu operation (See pages 32, 42)\
.
–   Make  sure  the  temperature  is  not  out  of  Operating Temperature
  (41˚F–104˚F  [5˚C–
40˚C]). 
						

							72
	
appears on the screen
–  The end of lamp life is approaching. Replace the lamp with a new one promptly.
   (See page 66)
appears on the screen
–   The filter is out of scroll. Replace the filter cartridge with a new one promptly.
   (See pages 62-63)
The image is out of focus.
– Adjust the focus of the projector.
– Check Projection Lens to see if it needs cleaning.
 ✔Note:   Moving  the  projector  from  a  cool  temperature  location  to  a  warm  temperature 
location  may  result  in  moisture  condensation  on  Projection  Lens.  In  such  cases, 
leave the projector OFF and wait until condensation evaporates.
–   Projecting from excessive slant angle to the screen may cause keystone distortion and 
partial imperfect focus.
The image is not bright 
enough.
– Check if “Contrast” or “Brightness” are adjusted properly. (See page 46) 
– Check if “Image level” is selected properly. (See pages 39, 43)
– Check the Lamp control function. ( See “SETTING” section on page 50)
–  Check  the  Lamp  1/2  replace  indicators.  If  it  lights,  the  end  of  lamp  life  is  approaching. 
Replace the lamp with a new one promptly. (See page 66)
–    The  image  is  darker  when  1  lamp  mode  is  selected,  compared  with  2  lamp  mode. 
Check the lamp mode at SETTING section on page 50. 
The color is strange.– Check the Input signal, color system, video system, or computer system mode.
The image is Left/Right 
reversed.– Check the Ceiling / Rear function. (See pages 41, 45)
The image is Top/Bottom 
reversed.– Check the Ceiling function. (See pages 41, 45)
The image is distorted or 
runs off.– Check “PC Adjust” menu or “ Screen” menu and adjust them.
Auto PC adjustment 
function does not work.–   Check  the  Input  signal.  Auto  PC  Adjustment  function  cannot  work  when  480p,  575p, 
720p,  480i,  575i,  1035i,  1080p,  or  1080i  is  selected  or  when  the  digital  signal  is  input 
into DVI terminal. (See page 36) 
Some displays are not 
seen during the operation.– Check the Display function (see page 49).
The setting does not 
remain after turning off 
power.–  Make  sure  you  selected  “Store”  after  adjusting  settings.  Some  settings  cannot  be 
stored if not registered with “Store”.
Power management 
function does not work.–  Power  management  function  cannot  work  while  “Freeze”  function  is  running  or  the 
shutter is closed.
Image disappears 
automatically.–  Check  the  power  management  function  in  the  Setting. The  power  management  is  set 
to "On" at the factory.
Capture function does not 
work.– Check the connection to see if there is signal.
Some menus cannot be 
selected.– Each of the Video Input and Computer Input has a limit on selectable menus.
Appendix 
						

							73
WARNING: 
High voltages are used to operate this projector . Do not attempt to open the cabinet .
If problems still persist after following all operating instructions, contact the dealer where you purchased the projector 
or  the  service  center.  Specify  the  model  number  and  explain  about  the  problem. We  will  advise  you  how  to  obtain 
service.
This  symbol  on  the  nameplate  means  the  product  is  Listed  by  Under writers 
Laboratories  Inc.  It  is  designed  and  manufactured  to  meet  rigid  U.L.  safety 
standards against risk of fire, casualty, and electrical hazards.
The CE Mark is a Directive conformity mark of the European Community (EC).
Appendix
The power is turned off 
automatically.–   Power management function runs by initial setting. Check “SETTING” section on page 
57.
You cannot operate with 
the side control.–   The  side  control  is  not  available  If  the  side  control  is  locked  at  “Key  lock”  under 
“Security” of SETTING section. Please check “SETTING” section on page 58.
The Remote Control does 
not work.
– Check the batteries.
– Check if the RC sensor is set properly. (See page 56)
– Make sure no obstruction is between the projector and remote control.
–   Make sure you are not too far from the projector when using the remote control.
     Maximum operating range is 16.4’ (5m).
–   Make sure that the remote control code conforms to the projector’s code. 
   (See “SETTING” section on page 56.)
–   Make sure the reset switch in the compartment lid on back of the remote control is set 
to use position.
– Unlock the Key lock function for the remote control. (See page 58)
–    Wireless remote control does not work when the remote control cable is connected to 
the projector. (See page 15)
Indicators blinks or lights.–   Check  the  status  of  the  projector  with  referring  to  “  INDICATORS  AND  PROJECTOR 
CONDITION” on pages 77-79.
appears on the screen
– Your operation is invalid. Operate correctly.
Unable to unlock the Logo 
PIN code lock, Security 
key lock or Security PIN 
code lock.
– Contact the dealer where you purchased the projector or the service center.
Forget the Logo PIN code 
or Security PIN code. – Contact the dealer where you purchased the projector or the service center. 
						

							74
Menu Tree
InputRGB (PC analog)Go to System (1)Input 1
Y, Pb/Cb,Pr/Cr
Computer Input/Video Input
RGB (Scart)
RGB (PC digital)
RGB (AV HDCP)
Input 3
RGB Go to System (1)
Go to System (3)
Go to System (2)Video
S-video
Input 2
Go to System (1)
Input
H-sync freq.
V-sync freq.
Projector
Information
Key lock
ScreenLanguageLamp mode
Power managementSecurity
Color wheel type
Quit0–63
0–63
Off/On/Film
Image AdjustContrastBrightnessColor ✽Tint ✽
RedGreenBlue
Sharpness
ResetStore
Gamma
Progressive ✽
0–63
0–63
0–63
0–31 
0–15
Image 1
Yes / No
Quit
Off/OnNoise reduction ✽
0–63
0–63
✔Note:
•The Menu display varies depending on the input signal.
Information
Image Adjust
✽Displayed in grayout in the computer Input.
Appendix
Color
management
Auto picture 
controlOff/L1/L2
HighMid
Low
High
Adj.
Color temp.
XLowLowMid
Color temp.
Offset
Red/Green/Blue/Quit
Image 10
Color
Gamma
ListColor M.
MenuMid
Low
Color M.
All DelMenuLamp 1
Go to System (2)
Shutter management Remote Control
5 - 180 Min
PIN code lock
Input 4(For Optional Interface Boards)
(For Optional Interface Boards)
Go to System (1)
HDMIGo to System (1)
Lamp 2
Lamp control
Lens type
Remote control
Network
Network
Lamp interval
Filter counter
SERIAL NO.
BrilliantColor Off/On
Network
Network PIN code
Off/On
Blue base (for DICOM)
Clear base (for DICOM) 
						

							75
Computer Input
System (1)Mode 1
Mode 2Image SelectStandard
Real
DICOM
ScreenNormal
True
Wide
Digital zoom +
Digital zoom -PC AdjustAuto PC adj.
Fine sync.
Total dots
Position H
Position V
Clamp
Display area - H
Display area - V
Reset
Mode free
Store
Quit
0–31
Yes/No
Mode 1
Mode 10
Quit
✽ System displayed in the System Menu varies depending on the input signal.
✔Note:
•The Menu display varies depending on the input signal.
SVGA 1
SVGA 2
SVGA 3
Rear
Keystone
Ceiling Reset StoreOn/Off On/Off
CustomH & VScale
PositionH / VOn/OffH / VCommon
Reset
Video Input
System (2)Auto
PAL
SECAM
NTSC
NTSC 4.43
PAL-M
PAL-N
System (3)Auto
1080i
1035i
720p
575p
480p
575i
480i
Image SelectStandard
Cinema
DICOMScreenNormal
Wide
Rear
Keystone
Ceiling
Reset StoreOn/Off On/Off
Custom
H & V Scale
PositionH / VOn/OffH / VCommon
Reset
Reset
Reset
Appendix
Quit
Quit
Quit
Quit
Yes/No Yes/No
Current modeH-sync freq.
V-sync freq.
Quit
Dynamic
1080p
Dynamic
Image 1
Image 10
Image 1
Image 10
Full screen 
						

							76
Computer Input/Video Input
Appendix
SettingFan control
All/Front & Top/Top & Back/Front & Back/
Front/Top/Back Normal/Max
Power managementRC sensor
Off/Ready/Shut down
1–30 Min.
Quit
On/Off
On start
Key lock
SecurityOff
Projector
Remote Control
PIN code lock Off/On1/On2
PIN code change
Used timeFilter counter
Yes/NoFactory default
Code 1Remote Control
Code 8
Quit
Yes/No
Quit
8 test patterns providedTest pattern
Quit
Quit
Projector ID
ShutterProtection
Management
Remote controlOn / Off
ProjectorOn / Off
5 - 180 Min.
Quit
Scrolls remainingScroll(s)
ResetYes/No
Quit
Quit
Quit
1–999
Quit
Off/1000H/2000H/3000H
Reset
[  ] Hour(s)
Language
Quit
Position/Simple Menu/Menu size/Quit
Blue/User/Black
12 languages provided.
Menu
Lamp control
Background
Off/Countdown Off/On
Display
Lamp mode2-Lamps/Lamp1/Lamp2
Lamp control
Lamp life control
Off/Auto/24H/200H/500H/1000H/2000H
Edge blending
Off/User1-5
Input1-4SizePosition
Main picture/Sub picture
Yes/No
Yes/No
Yes/No
Frame lock
Store
Reset
Mode free
Quit
On/Off
Top/Bottom width
Left/Right width0-700
0-525
All
Yes/No
On/Off
Black level
Test pattern
Reset
Quit
± 127R/G/B
On/Off
StoreYes/NoReset
Picture in Picture
Logo select
Capture
Logo PIN code lock
Quit
Logo
On/Off
Logo PIN code change
Quit
Off/Default/User
Yes/No
Filter controlYes/No
Off/Low/HighDynamicBlack
Normal/EnhancedHDMI setup
Advanced color matching
Quit
Target
Measured
Red/Green/Blue/Cyan/Magenta/Yellow/White
Red/Green/Blue/Half white/White
or
Red/Green/Blue/White
Yes/NoReset
Test pattern
Quit
(Measured) Red/Green/Blue/Half white/White or
(Measured) Red/Green/Blue/White
(Target) Red/Green/Blue/Cyan/Magenta/Yellow/White
Color matching
Advanced color matching On/Off
Lamp interval
Normal/Eco1/Eco2
Mode 1/Mode 2
Appendix
Auto test patternOn/Off
Red/Green/Blue/White0.000-1.000
Auto Test patternOn/Off
Yes/NoStore
Yes/No
Main Picture/Sub picture
Measured information
Factory defaultYes/No 
						

							77
Indicators and Projector Condition
Check the indicators for the projector condition.
The projector is operating normally .
• • • on
• • • off• • •  
blinking at the normal rate       
(approx. 1 second ON,         
1 second OFF)
• • • dim
• • •  blinking slow           
(approx. 2 seconds ON, 
2 seconds OFF)
• • • blinking fast              
(approx. 0.5 seconds ON,  
0.5 seconds OFF)
Appendix
Indicators
Projector ConditionPOWER
green LAMP
red WARNING
TEMP.
red WARNING
FILTER
orange SHUTTER
blue LAMP 1/2
REP. 
orange
The projector is off. (The main On/Off switch is OFF 
position or the AC power cord is unplugged.)
The projector is in stand-by mode. Press the ON/
STAND-BY button to turn on the projector.
The projector is operating normally.
(The Shutter is open)
The projector is operating normally.
(The Shutter is closed)
The projector is preparing for stand-by or the 
projection lamp is being cooled down. The projector 
cannot be turned on until cooling is completed and 
the POWER indicator lights green.
The projection lamp is being cooled down in the 
Power management mode.
The projector is in the Power management mode.
The projection lamp is being cooled down in the 
Shutter management mode.
The projector is in the Shutter management mode. 
Press the ON/STAND-BY button to turn on the 
projector.
The filter is scrolled using the FILTER button on 
the remote control or the Filter control function in 
the setting menu. When the filter is being scrolled, 
the Filter replacement icon and “Please wait...” 
message (Fig. 1) appear on the screen.
✽
✽
✽
✽
Fig .1    Filter replacement icon and “Please wait...”
✽
✽
✽
✽
✽ ✽
✽
✽
✽
✽
✽
✽
✽
✽
✽✽
✽
• • • Differs according to conditions.
✽ 
						

							78
Appendix
The projector is detecting abnormal condition .
Indicators
Projector ConditionPOWERgreen LAMP
red WARNING
TEMP.
red WARNING
FILTER
orange SHUTTER
blue LAMP 1/2
REP.
orange
The temperature inside the projector is elevated 
close to the abnormally high level.
The temperature inside the projector is abnormally 
high. The projector cannot be turned on. When 
the projector is cooled down enough and the 
temperature returns to normal, the POWER 
indicator lights green and the projector can be 
turned on. (The WARNING TEMP. indicator keeps 
blinking.) 
The projector has been cooled down enough and 
the temperature returns to normal. When turning on 
the projector, the WARNING TEMP. indicator stops 
blinking. Check and replace the filter.
The lamp cannot light up. (The projector is preparing 
for stand-by or the projection lamp is being cooled 
down. The projector cannot be turned on until 
cooling is completed.)
The lamp cannot light up. (The lamp has been 
cooled down enough and the projector is in stand-
by mode and ready to be turned on with the ON/
STAND-BY button.)
When either of the 2 lamps is out, the projector 
operates with 1 lamp.
The lamp has been used overtime. Replace the 
lamp immediately.✽
✽
✽
✽
✽
✽✽
  When the filter detects clogging, reaches a time set in the timer setting or runs out of the filter scroll, the WARNING 
FILTER indicator lights orange. When this indicator lights orange, replace the filter or the filter cart\
ridge with a new 
one promptly. Reset the Filter counter and Scroll counter after replacing the filter cartridge (p.64). 
✽
✽
✽
✽
✽
✽
✽ ✽
✽
✽
✽ ✽
✽
✽
WARNING FILTER
 When the LAMP 1 REPLACE indicator and the LAMP 2 REPLACE indicator light orange, replace the projection lamps 
with new ones promptly. See page 66.
LAMP REPLACE 1 and 2  
						

							79
Appendix
The projector is detecting abnormal condition .
Indicators
Projector ConditionPOWERgreen LAMP
red WARNING
TEMP.
red WARNING
FILTER
orange SHUTTER
blue LAMP 1/2
REP.
orange
If the Filter counter reached a time set in the timer 
setting, a Filter replacement icon (Fig.2) appears 
on the screen and the WARNING FILTER indicator 
on the top panel lights up. Replace the filter as 
soon as possible. If the filter is out of scroll and the 
projector reaches a time set in the timer setting, Fig. 
3 appears on the screen and the WARNING FILTER 
indicator lights up. Replace the filter cartridge as 
soon as possible.
If the filter is clogged and no scroll is left in the filter 
cartridge, a Filter cartridge replacement icon (Fig.4) 
appears on the screen and the WARNING FILTER 
indicator lights up. Replace the filter cartridge as 
soon as possible.
✔Note:  • Fig.2, Fig.3 and Fig.4 icon will not appear when 
the Display function is set to “Off” (p.49), or during 
“Freeze” (p.30).
The projector detects an abnormal condition during 
filter scroll.
The projector is being cooled down after detecting 
an abnormal condition during filter scroll.
The projector has been cooled down enough and is 
in the stand-by mode
 after detecting an abnormal 
condition during filter scroll.
The filter cartridge is removed while the projector is 
on.
The projector is turned on without installing the filter 
cartridge, and then the filter cartridge is installed 
while the projector is on.
The projector detects an abnormal condition and 
cannot be turned on. Unplug the AC power cord and 
plug it again to turn on the projector. If the projector 
is turned off again, unplug the AC power cord and 
contact the dealer or the service center. Do not 
leave the projector on. It may cause an electric 
shock or a fire hazard.
The shutter is out of control. 
The shutter is out of control. (The projector is in the 
cooling mode.)
The shutter is out of control. (The projector is in the 
stand-by mode.) In that case, contact the service 
station immediately.
Fig .2    Filter replacement icon
Fig .4    Filter cartridge replacement icon
Fig .3
✽ ✽
✽
✽
✽
✽
✽✽
✽✽
✽
✽ ✽✽
✽
✽
✽
✽
✽ ✽
✽
✽ 
						

							80
Compatible Computer Specifications
Basically this projector can accept the signal from all computers with the V- and H-Frequency mentioned below 
and less than 230 MHz of Dot Clock.
Appendix
✽“True”  cannot  be  selected  when WUXGA1, WXGA+2,  UXGA1,  UXGA2,  UXGA3,  UXGA4  and  UXGA5  are 
selected. (p.40)
ON-SCREEN DISPLA yRESOLUTION H-Freq .(kHz) V-Freq .(Hz)
VGA 1 640x480 31.470  59.880 
VGA 2 720x400 31.470  70.090 
VGA 3 640x400 31.470  70.090 
VGA 4 640x480 37.860  74.380 
VGA 5 640x480 37.860  72.810 
VGA 6 640x480 37.500  75.000 
VGA 7 640x480 43.269  85.000 
MAC LC13 640x480 34.970  66.600  MAC 13 640x480 35.000  66.670  480p 640x480 31.470  59.880 
575p 768x575 31.250  50.000 
575i 768x576 
(Interlace) 15.625  50.000 
480i 640x480 
(Interlace) 15.734  60.000 
SVGA 1 800x600 35.156  56.250 
SVGA 2 800x600 37.880  60.320 
SVGA 3 800x600 46.875  75.000 
SVGA 4 800x600 53.674  85.060 
SVGA 5 800x600 48.080  72.190 
SVGA 6 800x600 37.900  61.030 
SVGA 7 800x600 34.500  55.380 
SVGA 8 800x600 38.000  60.510 
SVGA 9 800x600 38.600  60.310 
SVGA 10 800x600 32.700  51.090  SVGA 11 800x600 38.000  60.510  MAC 16 832x624 49.720  74.550  XGA 1 1024x768 48.360  60.000 
XGA 2 1024x768 68.677  84.997 
XGA 3 1024x768 60.023  75.030 
XGA 4 1024x768 56.476  70.070 
XGA 5 1024x768 60.310  74.920 
XGA 6 1024x768 48.500  60.020 
XGA 7 1024x768 44.000  54.580 
XGA 8 1024x768 63.480  79.350 
XGA 9 1024x768 
(Interlace) 36.000  87.170 
XGA 10 1024x768 62.040  77.070  XGA 11 1024x768 61.000  75.700 
XGA 12 1024x768 
(Interlace) 35.522  86.960 
XGA 13 1024x768 46.900  58.200 
XGA 14 1024x768 47.000  58.300 
XGA 15 1024x768 58.030  72.000 
MAC 19 1024x768 60.240  75.080  SXGA 1 1152x864 64.200  70.400 
SXGA 2 1280x1024 62.500  58.600 
SXGA 3 1280x1024 63.900  60.000 
SXGA 4 1280x1024 63.340  59.980 
SXGA 5 1280x1024 63.740  60.010 
SXGA 6 1280x1024 71.690  67.190 
SXGA 7 1280x1024 81.130  76.107 ON-SCREEN
 DISPLA yRESOLUTION H-Freq .(kHz) V-Freq .(Hz)
SXGA 8 1280x1024 63.980  60.020 
SXGA 9 1280x1024 79.976  75.025 
SXGA 10 1280x960 60.000  60.000  SXGA 11 1152x900 61.200  65.200 
SXGA 12 1152x900 71.400  75.600 
SXGA 13 1280x1024 
(Interlace) 50.000  86.000 
SXGA 14 1280x1024 
(Interlace) 50.000  94.000 
SXGA 15 1280x1024 63.370  60.010 
SXGA 16 1280x1024 76.970  72.000  SXGA 17 1152x900 61.850  66.000 
SXGA 18 1280x1024 
(Interlace) 46.430  86.700 
SXGA 19 1280x1024 63.790  60.180 
SXGA 20 1280x1024 91.146  85.024 
SXGA+ 1 1400x1050 63.970  60.190 
SXGA+ 2 1400x1050 65.350  60.120 
SXGA+ 3 1400x1050 65.120  59.900 
SXGA+ 4 1400x1050 64.030  60.010 
SXGA+ 5 1400x1050 62.500  58.600  MAC 21 1152x870 68.680  75.060  MAC 1280x960 75.000  75.080 
MAC 1280x1024 80.000  75.080 
WXGA 1 1366x768 48.360  60.000 
WXGA 2 1360x768 47.700  60.000 
WXGA 3 1376x768 48.360  60.000 
WXGA 4 1360x768 56.160  72.000  WXGA 6 1280x768 47.776  59.870 
WXGA 7 1280x768 60.289  74.893 WXGA 8 1280x768 68.633  84.837 
WXGA 9 1280x800 49.600  60.050 
WXGA 10 1280x800 41.200  50.000  WXGA 11 1280x800 49.702  59.810 
WUXGA 1 1920x1200 74.556  59.885 
WUXGA 2 1920x1200 74.038  59.950 
WSXGA+ 1 1680x1050 65.290  59.954  WXGA+ 1 1440x900 55.935  59.887 
WXGA+ 2 1440x900 74.918  60.000  UXGA 1 1600x1200 75.000  60.000 
UXGA 2 1600x1200 81.250  65.000 
UXGA 3 1600x1200 87.500  70.000 
UXGA 4 1600x1200 93.750  75.000 
UXGA 5 1600x1200 106.250  85.000  720p 1280x720 45.000  60.000 
720p 1280x720 37.500  50.000 
1035i 1920x1035 
(Interlace) 33.750  60.000 
1080i 1920x1080 
(Interlace) 33.750  60.000 
1920x1080  (Interlace) 28.125  50.000  ✽
✽ ✽ ✽ ✽
✽ ✽