DuVoice DV2000 Setting-up VeMail And The SMTP Server Interface Instructions

             VeMail 
 Technical Notes – Setting-up VeMail and the SMTP Server Interface 
 
1 Overview 
VeMail is a feature of the DV2000 and DV2000VS, which allows the voice mail system to send 
copies of voice messages, and faxes to specified e-mail boxes as .wav and .tif files respectively.  
DV2000 is a client on the e-mail server.  DV2000 is not itself an e-mail server. 
The physical connection to the network consists of an RJ45 cable between the network and the 
10BASE T / 100 BASE TX Network...

             VeMail 
 Technical Notes – Setting-up VeMail and the SMTP Server Interface 
 
2   Setting-up Network Integration 
Note: Only a qualified network administrator should perform Network Administration tasks. 
 
Enter TCP/IP Properties 
Set-up the Network Adaptor 
¨ In Explorer, Right click on Network Neighborhood 
¨ Click Properties 
¨ Select the  tab 
¨ By default, the adaptor will be set for  If you are using some other Network 
Integration Card, load and select the appropriate adaptor, You...

             VeMail 
 Technical Notes – Setting-up VeMail and the SMTP Server Interface 
 
3  Enter System Identification  
¨ Right click on Network Neighborhood. 
¨ Click Properties. 
¨ Select the  tab. 
¨ Click  
¨ Edit the Computer Name. 
¨ Click  to save your changes 
¨ Reboot the computer. (Note: After changing the machine name, you must reboot before 
trying to add it to a domain.) 
¨ Return to Network Neighborhood Properties  
¨ If you have configured the DV2000 as part of a workgroup, enter the...

             VeMail 
 Technical Notes – Setting-up VeMail and the SMTP Server Interface 
 
4  There are two types of e-mail messages sent by DV2000.   
1. A VeMail message consists of an e-mail message with a .wav copy of voice-mail 
messages as an attachment.  The body of the message includes the time, date, 
origin, and length of a message. 
2. E-mail Notification is similar to pager notification and consists of an e-mail 
message, the body of which includes the number and type of message(s) in the...

             VeMail 
 Technical Notes – Setting-up VeMail and the SMTP Server Interface 
 
5  VeMail (Message Delivery) 
Like E-mail Notification, VeMail consists of an e-mail message.  Unlike E-mail 
Notification, VeMail also includes the origin of the message and a .wav file copy of the 
message attachment that can be played on any PC or MAC with speakers and a sound 
card.  You can create a new delivery template or use or edit the existing e-mail delivery 
template on your system.   
 
See the Message...

             VeMail 
 Technical Notes – Setting-up VeMail and the SMTP Server Interface 
 
6  Testing and Trouble Shooting 
 
Debug Monitor and SMTP MailTest are two tools you can use to diagnose problems associated 
with sending e-mail messages from DV2000.   SMTP MailTest (below) can be run with or without 
running Debug monitor. 
 
Opening the Debug Monitor: 
On an idle system, the Debug Monitor may be opened from the Start Menu=> 
Programs=>DV2000=>Debug Monitor.  Once it is up, it will display any...

             VeMail 
 Technical Notes – Setting-up VeMail and the SMTP Server Interface 
 
7  3) Specify a valid test e-mail address to send to.  
4) Send the message. 
5) If a message box opens indicating that there was an error, look for these error messages on 
the event monitor. 
a. Error Message 
 
Unknown error; connect()gethostbyname() failed! Is the 
mail server name correct? Is TCP/IP installed on this 
machine? 
  
   Corrective Action 
i. Check to make sure the mail server name or IP address...