Dell Xps Gen 5 Manual

Solving Problems51
Sound and Speaker Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
No sound from speakers
 NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been 
listening to MP3 songs, ensure that you did not turn the player volume down or off.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS—
1Click the Start button, click Control Panel, and then...

52Solving Problems
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No sound from headphones
Video and Monitor Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
If the screen is blank
 NOTE: See the monitor documentation for troubleshooting procedures.
RUN THE SPEAKER DIAGNOSTICS
REINSTALL THE SOUND DRIVER—See page 60.
RUN THE HARDWARE TROUBLESHOOTER—See page 64.
CHECK THE HEADPHONE CABLE CONNECTION—Ensure that the...

Solving Problems53
If the screen is difficult to read
TEST THE ELECTRICAL OUTLET—Ensure that the electrical outlet is working by testing it with another 
device, such as a lamp.
CHECK THE DIAGNOSTIC LIGHTS—See page 55.
CHECK THE MONITOR SETTINGS—See the monitor documentation for instructions on adjusting the 
contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.
MOVE THE SUBWOOFER AWAY FROM THE MONITOR—If your speaker system includes a subwoofer, 
ensure that...

54Solving Problems
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D8659bk0.book  Page 54  Thursday, March 10, 2005  10:18 AM 

Advanced Troubleshooting55
Advanced Troubleshooting
Diagnostic Lights
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
To help you troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 
on the front panel (see page 72). When the computer starts normally, the lights flash. After the 
computer starts, all four lights display solid green. If the computer malfunctions, the color and 
sequence of...

56Advanced Troubleshooting
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A possible graphics card failure has occurred. If the computer has a graphics card, remove 
the card (see page 89), reinstall it, and then 
restart the computer. 
 If the problem still exists, install a graphics 
card that you know works and restart the 
computer.
 If the problem persists, contact Dell (see 
page 139).
A possible floppy drive or hard drive failure has 
occurred.Reseat all power and data cables and restart 
the computer.
A...

Advanced Troubleshooting57
A possible expansion card failure has occurred.1Determine if a conflict exists by removing a 
card (not a graphics card) and restarting the 
computer (see page 82).
2If the problem persists, reinstall the card that 
you removed, remove a different card, and 
then restart the computer.
3Repeat this process for each card. If the 
computer starts normally, troubleshoot the 
last card removed from the computer for 
resource conflicts (see page 64).
4If the problem persists, contact...

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Dell Diagnostics
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Solving Problems (see 
page 39) and run the Dell Diagnostics before you contact Dell for technical assistance.
 NOTICE: The Dell Diagnostics works only on Dell™ computers.
Start the Dell...

Advanced Troubleshooting59
8Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, 
select the version appropriate for your computer.
9When the Dell Diagnostics Main Menu appears, select the test you want to run (see 
page 59).
Dell Diagnostics Main Menu
1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the 
option you want.
2If a problem is encountered during a test, a message appears with an error code and a 
description of...

60Advanced Troubleshooting
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4When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD, 
remove the CD.
5Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and 
restart the computer, close the 
Main Menu screen.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices 
require a driver program.
A driver acts like a translator between the device...