Dell Xps Gen 5 Manual

Solving Problems41
Hard drive problems
E-Mail, Modem, and Internet Problems 
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the 
Product Information Guide.
 
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is 
connected to a digital telephone network.
RUN CHECK DISK—
1Click the Start button and click My Computer. 
2Right-click Local Disk C:.
3Click Properties.
4Click the Tools tab.
5Under...

42Solving Problems
www.dell.com | support.dell.com
Error Messages
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
If the message is not listed, see the documentation for the operating system or the program that 
was running when the message appeared.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS—
1Click the Start button and click Control Panel.
2Click Printers and Other Hardware.
3Click Phone and Modem...

Solving Problems43
IEEE 1394 Device Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
NON-SYSTEM DISK ERROR—Remove the floppy disk from the drive and restart your computer.
NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN—Close all 
windows and open the program that you want to use. In some cases, you might have to restart your 
computer to restore computer resources. If so, run the program...

44Solving Problems
www.dell.com | support.dell.com
Keyboard Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
Lockups and Software Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
The computer does not start up
The computer stops responding
 NOTICE: You might lose data if you are unable to perform an...

Solving Problems45
A program stops responding
A program crashes repeatedly
 NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Windows operating system
A solid blue screen appears
END THE PROGRAM—
1Press  simultaneously.
2Click Applications.
3Click the program that is no longer responding.
4Click End Task.
CHECK THE SOFTWARE DOCUMENTATION—If necessary, uninstall and then reinstall the program.
RUN THE PROGRAM...

46Solving Problems
www.dell.com | support.dell.com
Other software problems
Memory Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR 
TROUBLESHOOTING INFORMATION—
 Ensure that the program is compatible with the operating system installed on your computer.
 Ensure that your computer meets the minimum hardware requirements needed to...

Solving Problems47
Mouse Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS—
 Reseat the memory modules (see page 78) to ensure that your computer is successfully communicating 
with the memory.
 Ensure that you are following the memory installation guidelines (see page 79).
 Your computer supports DDR2 memory. For more information about the type of memory supported...

48Solving Problems
www.dell.com | support.dell.com
Network Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
Power Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
CHECK THE NETWORK CABLE CONNECTOR—Ensure that the network cable is firmly inserted into 
both the network connector on the back of the computer...

Solving Problems49
Printer Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located 
in the Product Information Guide.
 
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
IF THE POWER LIGHT IS OFF—The computer is either turned off or is not receiving power.
 Reseat the power cable into both the power connector on the back of the computer and the electrical 
outlet.
 If the computer is plugged into a...

50Solving Problems
www.dell.com | support.dell.com
Scanner Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions 
located in the Product Information Guide.
 
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
CHECK THE PRINTER CABLE CONNECTIONS—
 See the printer documentation for cable connection information.
 Ensure that the printer cables are securely connected to the printer and the computer.
TEST THE...