Dell Xps Gen 2 Manual
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Solving Problems81 Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click the Start button and click Control Pa n e l. 2Click Performance and Maintenance. 3Click System. 4Click the System Restore tab. 5Ensure that Turn off System Restore is unchecked. Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2Ty p e hardware troubleshooter in the Search field and click the arrow to start the search. 3Click Hardware Troubleshooter in the Search Results list. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next. G8011bk2.book Page 81 Thursday, March 31, 2005 1:50 PM
82Solving Problems www.dell.com | support.dell.com G8011bk2.book Page 82 Thursday, March 31, 2005 1:50 PM
Adding and Replacing Parts83 Adding and Replacing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: You have performed the steps in Turning Off Your Computer (see this page) and Before Working Inside Your Computer (see page 84). You have read the safety information in your Dell™ Product Information Guide. A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order. Recommended Tools The procedures in this document may require the following tools: Small flat-blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update program (see the Dell Support website at support.dell.com) Turning Off Your Computer NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off your computer. 1Shut down the operating system: aSave and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer. bIn the Turn off computer window, click Tu r n o f f. The computer turns off after the operating system shutdown process finishes. 2Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for at least 8–10 seconds until the computer turns off. G8011bk2.book Page 83 Thursday, March 31, 2005 1:50 PM
84Adding and Replacing Parts www.dell.com | support.dell.com Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1Ensure that the work surface is flat and clean to prevent the computer cover from being scratched. 2Turn off your computer. See page 83. 3If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 4Disconnect any telephone or network cables from the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer. G8011bk2.book Page 84 Thursday, March 31, 2005 1:50 PM
Adding and Replacing Parts85 5Disconnect your computer and all attached devices from their electrical outlets, slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay. 6Remove the optical drive, if installed, from the optical drive bay. See page 99. 7Press the power button to ground the system board. 8Remove any installed PC Cards from the PC Card slot. 9Close the display and turn the computer upside down on a flat work surface. 10Remove the hard drive. See the following subsection, Hard Drive. Hard Drive CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive. CAUTION: Before you begin any of the procedures in the section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent data loss, turn off your computer (see page 83) before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). battery battery-bay latch release G8011bk2.book Page 85 Thursday, March 31, 2005 1:50 PM
86Adding and Replacing Parts www.dell.com | support.dell.com NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive. To replace the hard drive: 1 Follow the procedures in Before You Begin on page 83. 2Turn the computer over, and remove the hard drive screws. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See Protecting Against Electrostatic Discharge in the Product Information Guide. 3Slide the hard drive out of the computer. 4Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector. 5Slide the hard drive into the bay until it is fully seated. 6Replace and tighten the screws. 7If the new hard drive is not already pre-imaged, install the operating system and drivers for your computer. hard drive screws (2) G8011bk2.book Page 86 Thursday, March 31, 2005 1:50 PM
Adding and Replacing Parts87 Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. Memory You can increase your computer memory by installing memory modules on the system board. See Specifications on page 103 for information on the memory supported by your computer. Install only memory modules that are intended for your computer. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. 1Follow the procedures in Before You Begin on page 83. 2Ground yourself by touching one of the metal connectors on the back of the computer. NOTE: If you leave the area, ground yourself again when you return to the computer. hard drive foam packaging G8011bk2.book Page 87 Thursday, March 31, 2005 1:50 PM
88Adding and Replacing Parts www.dell.com | support.dell.com 3Turn the computer over, loosen the captive screws on the memory module cover, and then remove the cover. NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory- module securing clips. 4If you are replacing a memory module, remove the existing module: aUse your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. bRemove the module from the connector. NOTE: For best computer performance: Populate both memory module connectors. Use matched memory modules. memory module securing clips (2 per connector) notch G8011bk2.book Page 88 Thursday, March 31, 2005 1:50 PM
Adding and Replacing Parts89 5Ground yourself and install the new memory module: aAlign the notch in the module edge connector with the tab in the connector slot. NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector. b Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. 6Replace the memory module cover. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 7Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 8Turn on the computer. G8011bk2.book Page 89 Thursday, March 31, 2005 1:50 PM
90Adding and Replacing Parts www.dell.com | support.dell.com NOTICE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. As the computer boots, it detects the additional memory and automatically updates the system configuration information. If prompted, press to continue. To confirm the amount of memory installed in the computer, click the Start button, click Help and Support, and then click Computer Information. Modem CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. 1Follow the procedures in Before You Begin on page 83. 2Turn the computer over and loosen the captive screws from the modem cover. 3Place your finger under the cover at the indentation and lift the cover open. G8011bk2.book Page 90 Thursday, March 31, 2005 1:50 PM