Dell Xps Gen 2 Manual

Solving Problems71
Power Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
 
NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file, see 
page 9.
CHECK THE PC CARD—Ensure that the PC Card is properly inserted into the connector.
ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS—Double-click the Safely Remove 
Hardware icon in the Windows taskbar. Ensure that the card is listed....

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Printer Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
 
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
CHECK THE BATTERY TEMPERATURE—If the battery temperature is below 0° C (32° F), the computer 
will not start up.
TEST THE ELECTRICAL OUTLET—Ensure that the electrical outlet is working by testing it with another...

Solving Problems73
Scanner Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
 
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
TEST THE ELECTRICAL OUTLET—Ensure that the electrical outlet is working by testing it with another 
device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS—
1Click the Start button, click Control Panel, and then click Printers...

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Sound and Speaker Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
No sound from integrated speakers
No sound from external speakers
 NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been 
listening to MP3 songs, ensure that you did not turn the player volume down or off.
ADJUST THE WINDOWS VOLUME CONTROL—Double-click...

Solving Problems75
No sound from headphones
Touch Pad or Mouse Problems
Video and Display Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
REINSTALL THE AUDIO DRIVER—See Reinstalling Drivers on page 78.
RUN THE DELL DIAGNOSTICS—See When to Use the Dell Diagnostics on page 59. 
CHECK THE HEADPHONE CABLE CONNECTION—Ensure that the headphone cable is securely inserted 
into the headphone connector. For more...

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If the display is blank
 NOTE: If you are using a program that requires a higher resolution than your computer supports, it is 
recommended that you attach an external monitor to your computer.
If the display is difficult to read
CHECK THE BATTERY—If you are using a battery to power your computer, the battery charge may be 
depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
TEST THE ELECTRICAL...

Solving Problems77
If only part of the display is readable
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices 
require a driver program. A driver acts like a translator between the device and any other 
programs that use the device. Each device has its own set of specialized commands that only its 
driver recognizes. Dell ships your computer to you with required drivers already installed—no 
further installation or configuration is...

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Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your 
problem and, if necessary, update the driver.
1
Click the Start button and click Control Panel.
2Under Pick a Category, click Performance and Maintenance.
3Click System.
4In the System Properties window, click the Hardware tab.
5Click Device Manager.
6Scroll down the list to see if any device has an exclamation point (a yellow circle with a...

Solving Problems79
Manually Reinstalling Drivers 
1After copying the required driver files to your hard drive, click the Start button and right-click 
My Computer.
2Click Properties.
3Click the Hardware tab and click Device Manager.
4Double-click the type of device for which you are installing the driver (for example, Modems 
or 
Infrared devices).
5Double-click the name of the device for which you are installing the driver.
6Click the Driver tab and click Update Driver.
7Click Install from a list or...

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Creating a Restore Point
1Click the Start button and click Help and Support.
2Click System Restore.
3Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 78) to 
resolve the problem. If that is unsuccessful, then use System Restore.
 NOTICE: Before you restore the computer to an earlier operating state, save and close any open...