Dell Xps Gen 2 Manual

Solving Problems61
4When the tests are complete, close the test screen to return to the Main Menu screen. To exit 
the Dell Diagnostics and restart the computer, close the 
Main Menu screen.
Drive Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide. Tab Function
Results Displays the results of the test and any error conditions 
encountered.
Errors Displays error conditions encountered, error codes, and 
the problem...

62Solving Problems
www.dell.com | support.dell.comDVD drive problems
 NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a 
defect in the drive or the CD or DVD.
 
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all 
DVD drives.
Problems writing to a DVD+RW drive
If you cannot eject the DVD or DVD+RW drive tray
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE...

Solving Problems63
If you hear an unfamiliar scraping or grinding sound
Hard drive problems
E-Mail, Modem, and Internet Problems 
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
 
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is 
connected to a digital telephone network.
 Ensure that the sound is not caused by the program that is running.
 Ensure that the disk or disc is...

64Solving Problems
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CHECK THE TELEPHONE LINE CONNECTION—
C
HECK THE TELEPHONE JACK—
C
ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK—
U
SE A DIFFERENT TELEPHONE LINE—
 Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label 
or a connector-shaped icon next to it.) 
 Ensure that the connector clicks when you insert the telephone line connector into the modem. 
 Disconnect the telephone line from the modem and connect...

Solving Problems65
Error Messages
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
If the message is not listed, see the documentation for the operating system or the program that 
was running when the message appeared.
BAD COMMAND OR FILE NAME—Ensure that you have spelled the command correctly, put spaces in 
the proper place, and used the correct pathname.
CD DRIVE CONTROLLER FAILURE—The CD drive does not respond to...

66Solving Problems
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IEEE 1394 Device Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
Keyboard Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
 
NOTE: Use the integrated keyboard when working in MS-DOS® mode or when running the Dell 
Diagnostics or the system setup program. When you attach an...

Solving Problems67
External keyboard problems
 NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
 
Unexpected characters
Lockups and Software Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
CHECK THE KEYBOARD CABLE—Shut down the computer. Disconnect the keyboard cable and check 
it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable,...

68Solving Problems
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The computer does not start up
The computer stops responding
 NOTICE: You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
A program crashes repeatedly
 NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Windows operating system
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL...

Solving Problems69
A solid blue screen appears
Other software problems
Memory Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
TURN THE COMPUTER OFF—If you are unable to get a response by pressing a key on your keyboard or 
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer 
turns off. Then restart your computer. 
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE...

70Solving Problems
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Network Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
PC Card Problems
 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the 
Product Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE—
 Save and close any open files and exit any open programs you are not using to see if that resolves the...