Dell M6500 Service Manual

							Slim12.3  A
Standard10.8  A
Output voltage 19.50 VDC
Dimensions: Slim (210  W / 240W):
Height 100 mm  (3.94 inches)
Width 25.40 mm  (1.00 inch)
Depth 200 mm  (7.87 inches)
Standard  (210  W):
Height 100 mm  (3.94 inches)
Width 43  mm  (1.70 inches)
Depth 200 mm  (7.87 inches)
Temperature range: Operating 0 °C to  40  °C 
(32 °F to  104 °F)
Storage –40 °C to  65  °C 
(–40  °F to  149 °F)
Physical  
Height 38.5  mm  (1.52 inches)
Width 393.0 mm  (15.47  inches)
Depth 280.5 mm  (11.04  inches)
Weight  (minimum) 3.81  kg (8.40 lb)
Environmental  
Temperature range: Operating 0 °C to  35  °C (32 °F to  95  °F)
Storage –40 °C to  65  °C (–40  °F to  149 °F)
Relative  humidity (maximum): Operating 10%  to  90%  (noncondensing)
Storage 5% to  95%  (noncondensing)
Maximum vibration  (measured  using  a
random  vibration  spectrum  that  simulates
user  environment):  
Operating 0.66  Grms  (2  Hz–600 Hz)
Storage 1.30  Grms  (2  Hz–600 Hz)
Maximum shock (measured  with hard
drive  in head-parked position  and  a  2 ms
half -sine  pulse):  
Operating 142 G
Storage 162 G
Altitude (maximum): Operating –15.20 m to  3048 m (–50  to  10,000 ft) 
						

							Storage–15.20 m to  10,668 m (–50  to  35,000 ft)
Airborne  contaminant  level G2 or lower as defined  by ANSI/ISA -
S71.04 -1985
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Diagnostics
Dell  Precision™ Workstation M6500  Service Manual
  Device  Status Lights
  Battery  Status Lights
  Battery  Charge and  Health
  Keyboard  Status Lights
  LED Error  Codes
  Dell Diagnostics
 
Device Status Lights
Turns on when  you turn  on the computer  and  blinks  when  the computer  is in a
power management mode.
Turns on when  the computer  reads  or writes  data.
Turns on steadily or blinks  to  indicate battery charge status.
Turns on when  wireless  networking  is enabled.
Turns on when  a  card  with Bluetooth® wireless  technology is enabled. To turn  off
only  the Bluetooth wireless  technology function, right -click  the icon in the system
tray  and  select  Disable Bluetooth Radio .
Battery Status Lights
If  the computer  is connected to  an electrical outlet,  the battery light  operates  as follows:
Alternately blinking  amber  light and blue  light  — An unauthenticated or unsupported,  non-Dell AC adapter  is
attached  to  your  laptop.
Alternately blinking  amber  light with steady blue  light  — Temporary battery failure with AC adapter  present.
Constantly blinking  amber  light — Fatal  battery failure with AC adapter  present.
Light  off — Battery  in full charge mode with AC adapter  present.
Blue light on  — Battery  in charge mode with AC adapter  present.
Battery Charge and Health
To check  the battery charge,  press  and  release  the status button on the battery charge gauge to  illuminate  the charge-level
lights.  Each light  represents approximately  20  percent of the total  battery charge.  For  example, if four  lights are on,  the
battery has  80  percent of its  charge remaining. If  no lights appear,  the battery has  no charge.
To check  battery health using  the charge gauge,  press  and  hold the status button on the battery charge gauge for at least 3
seconds. If  no lights appear,  the battery is in good condition and  more  than  80  percent of its  original charge capacity remains.
Each light  represents incremental  degradation.  If  five lights appear,  less than  60  percent of the charge capacity remains, and
you should consider replacing the battery.
Keyboard Status Lights
The  green lights located  above  the keyboard indicate the following: 
						

							Turns on when  the numeric keypad is enabled.
Turns on when  the Caps  Lock  function is enabled.
Turns on when  the Scroll Lock  function is enabled.
LED Error Codes
The  following table shows  the possible LED codes that  may display  in a  no-POST  situation.Appearance DescriptionNext Step
ON -FLASH -FLASH
No  SODIMMs are installed 1
.  Install supported memory modules.
2 .  If  memory is already present,
reseat the module(s) one  at time in
each  slot.
3 .  Try known good memory from
another computer  or replace the
memory.
4 .  Replace the system  board.
FLASH -ON -ON
System  board error 1
.  Reseat the processor.
2 .  Replace the system  board.
3 .  Replace the processor.
FLASH -ON -FLASH
LCD  panel error 1
.  Reseat the LCD  cable.
2 .  Replace the LCD  panel.
3 .  Replace the video  card/system
board.
OFF-FLASH -OFF
Memory compatibility error 1
.  Install compatible memory
modules.
2 .  If  two modules are installed
remove one  and  test.  Try the other
module in the same  slot and  test.
Test the other slot with both
modules.
3 .  Replace the memory.
4 .  Replace the system  board.
ON -FLASH -ON
Memory is detected but has  errors 1
.  Reseat the memory.
2 .  If  two modules are installed
remove one  and  test.  Try the other
module in the same  slot and  test.
Test the other slot with both
modules.
3 .  Replace the memory.
4 .  Replace the system  board.
OFF-FLASH -FLASH
Modem error 1
.  Reseat the modem.
2 .  Replace the modem.
3 .  Replace the system  board. 
						

							FLASH -FLASH -FLASH
System  board error1
.  Replace the system  board.
FLASH -FLASH -OFF
Option ROM error 1
.  Reseat the device.
2 .  Replace the device.
3 .  Replace the system  board.
OFF-ON -OFF
Storage  device error 1
.  Reseat the hard drive  and  optical
drive.
2 .  Test the computer  with just the
hard drive  and  just the optical
drive.
3 .  Replace the device that  is causing
the failure.
4 .  Replace the system  board.
FLASH -FLASH -ON
Video card  error 1
.  Replace the system  board.
Dell Diagnostics
When to Use the Dell Diagnostics
It is recommended that  you print  these procedures before you begin.
NOTE:  The  Dell Diagnostics software works only  on Dell™ computers.
NOTE: The  Drivers  and  Utilities  media is optional  and  may not ship with your  computer.
Enter  System  Setup  (see  Entering System  Setup
), review your  computers configuration information, and  ensure that  the
device you want  to  test displays  in System  Setup  and  is active.
Start the Dell Diagnostics from  either  your  hard drive  or from  the  Drivers  and  Utilities media.
Starting the Dell Diagnostics From Your  Hard Drive
1.  Turn on (or restart) your  computer. 
2 .  When  the DELL  logo  appears,  press   immediately. 
NOTE:  If  you see a  message  stating  that  no diagnostics  utility  partition has  been  found, run  the Dell Diagnostics from
your   Drivers  and  Utilities  media.
If  you wait  too  long and  the operating  system  logo  appears,  continue to  wait  until you see the Microsoft®
Windows® desktop. Then shut  down  your  computer  and  try again.
3 .  When  the boot device list appears,  highlight   Boot  to Utility Partition and  press  .   
						

							4.  When  the Dell Diagnostics  Main  Menu appears,  select the test that  you want  to  run. 
Starting the Dell Diagnostics From the Drivers and Utilities Media
1.  Insert the  Drivers  and  Utilities  media. 
2 .  Shut  down  and  restart  the computer. 
When  the DELL  logo  appears,  press   immediately.
If  you wait  too  long and  the Windows logo  appears,  continue to  wait  until you see the Windows desktop. Then shut
down  your  computer  and  try again.
NOTE:  The  next steps change  the boot sequence for one  time only. On  the next startup, the computer  boots  according
to  the devices specified in the system  setup  program.
3 .  When  the boot device list appears,  highlight   Onboard or  USB CD-ROM Drive and  press  .  
4 .  Select the  Boot  from CD-ROM  option from  the menu  that  appears and  press  .  
5 .  Type   1 to  start  the menu  and  press   to  proceed.  
6 .  Select  Run the 32  Bit Dell  Diagnostics  from  the numbered  list. If  multiple versions  are listed, select the version
appropriate for your  computer. 
7 .  When  the Dell Diagnostics  Main  Menu appears,  select the test you want  to  run. 
Dell Diagnostics Main Menu
1.  After the Dell Diagnostics loads and  the  Main Menu  screen appears,  click  the button for the option you want. 
Option Function 
Express
Test Performs  a  quick test of devices.  This test typically takes 10  to  20  minutes  and  requires  no interaction  on your
part. Run 
Express Test  first to  increase  the possibility of tracing the problem quickly.
Extended
Test Performs  a  thorough check  of devices.  This test typically takes 1 hour or more  and  requires  you to  answer
questions periodically.
Custom
Test Tests a  specific  device. You  can  customize the tests  you want  to  run.
Symptom
Tree Lists  the most common symptoms encountered  and  allows  you to  select a  test based on the symptom  of the
problem you are having.
2 .  If  a  problem is encountered  during a  test,  a  message  appears with an error code  and  a  description of the problem.
Write  down  the error code  and  problem description and  follow  the instructions on the screen.
3 .  If  you run  a  test from  the  Custom Test or Symptom Tree  option,  click  the applicable  tab described in the following
table for more  information. 
Tab Function 
Results Displays  the results  of the test and  any error conditions  encountered.
Errors Displays  error conditions  encountered, error codes, and  the problem description.
Help Describes  the test and  may indicate requirements  for running  the test.
Configuration Displays  your  hardware configuration for the selected device.
The  Dell Diagnostics obtains configuration information  for all devices from  system  setup, memory,  and
various internal tests, and  it  displays  the information  in the device list in the left  pane of the screen. The
device list may not display  the names of all the components  installed  on your  computer  or all devices
attached  to  your  computer.
Parameters Allows  you to  customize the test by changing the test settings. 
						

							4.  When  the tests  are completed, if you are running  the Dell Diagnostics from  the  Drivers  and  Utilities media,  remove the
media.
5 .  Close  the test screen to  return  to  the  Main Menu  screen. To exit  the Dell Diagnostics and  restart  the computer, close
the  Main  Menu  screen.
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System Setup
Dell  Precision™ Workstation M6500  Service Manual
  Boot Menu
  Navigation  Keystrokes
  Entering System  Setup
  System  Setup  Options
Boot Menu
The  boot menu  allows  you to  set  a  one -time boot sequence without  entering  system  setup. You  can  also  use this procedure
to  run  the diagnostics  on your
1.  Turn on (or restart) your  computer.
2 .  When  the Dell™ logo  appears,  press   immediately. The  following options appear:
Internal     hard drive  
CD/DVD/CD-RW Drive  
Onboard NIC  
BIOS Setup  
Diagnostics
3 .  Select the device from  which you want  to  boot and  press  .
The  computer  boots  to  the selected device. The  next time you reboot  the computer, the previous  boot order  is restored.
Navigation Keystrokes
Use  the following keystrokes  to  navigate the System  Setup  screens.
Navigation Keystrokes
Action Keystroke
Expand and  collapse  field ,  left - or right -arrow key
Exit BIOS —Remain in Setup, Save/Exit,  Discard/Exit
Change a  setting Left or right -arrow key
Select field to  change 
Cancel modification 
Reset defaults   or Load  Defaults  menu  option
Entering System Setup
You  can  enter System  Setup  using  one  of the following methods:
Using the boot menu
By  pressing 
Boot Menu
1.  Turn on (or restart) your  computer.
2 .  When  the Dell™ logo  appears,  press   immediately.
3 .  Highlight the option to  enter System  Setup  and  then  press   
						

							NOTE: Making changes in the boot menu  does  not make  any changes to  the boot order  stored  in the System  Setup
program.

1.  Turn on (or restart) your  computer.
2 .  When  the Dell logo  appears,  press    immediately.
If  you are unable  to  enter System  Setup  by pressing the   key  when  the Dell Logo appears,  continue to  wait  until you
see the Windows desktop. Then restart  your  computer  and  press    when  the keyboard lights first flash.
System Setup Options
The  following tables  describe  the menu  options for the System  Setup  program.
General
Option Description
System
Information This section lists the primary hardware features of your  computer. There are no configurable options in this
section.
System Information
BIOS Version
Service  Tag
Asset Tag
Ownership Tag
Memory  Information
Memory Installed
Memory Available
Memory Speed
Memory Channel Mode
Memory Technology
DIMM A  Size
DIMM B  Size
DIMM C  Size
DIMM D  Size
Processor Information
Processor Type
Core Count
Processor ID
Current Clock  Speed
Minimum  Clock  Speed
Maximum Clock  Speed
Device Information
Primary Hard Drive
Secondary Hard Drive
Fixed Bay Device
System  eSATA  Device
Dock eSATA  Device
 
Video Controller
Video BIOS Version
Video Memory
Panel Type
Native Resolution
 
Audio Controller
Wi -Fi  Device
Cellular  Device
Bluetooth® Device
Wireless  USB  Device
Battery
Information Indicates  the primary battery status.  Also  displays  the type of AC adapter  connected to  the computer. 
						

							Boot
SequenceThe  computer  attempts to  boot from  the sequence of devices specified in this list:
Diskette drive
USB  Storage  Device
CD/DVD/CD-RW  Drive
Internal hard drive
Cardbus NIC
Onboard NIC
This list specifies  the order  that  the BIOS searches for devices while  trying  to  find an operating  system  to
boot.
To change  the boot order, select the device to  be changed in the list then  click  the up/down arrows or use the
keyboard PgUp/PgDn keys to  change  the boot order  of the device.
To remove devices for the boot list, clear  the check  boxes.
Date/Time Displays  current date and  time settings.
System Configuration
Option Description
NOTE: The  System  Configuration  group contains  options and  settings relater to  integrated system  devices.
(Depending on your  computer  and  installed  devices,  the items  listed  in this section may or may not
appear.)
Integrated
NIC Enables or disables the onboard LAN controller.
Default setting: 
Enabled w/PXE
System
Management This option controls System  Management mechanism.  The  settings are 
Disabled, Alert Only ,  and  ASF
2.0 .
Default setting:  Disabled
Parallel  Port This option determines how the parallel  port on the docking station  operates. The  settings are 
Disabled,
AT , PS/2 ,  and   ECP.
Default setting:  ECP
Serial Port This option determines how the serial  port on the docking station  operates. It lets you avoid  resource
conflicts  between  devices by disabling  or re -mapping  the address of the port. The  settings are Disabled,
COM1, COM2, COM3, and  COM4.
Default setting: 
COM1
SATA
Operation This option configures  the operating  mode of the internal SATA  hard drive  controller. The  settings are
Disabled
, ATA , AHCI ,  and RAID .
Default setting:  RAID
Miscellaneous
Devices Use  the check  boxes  to  enable/disable the following devices:
External USB  Port  I
Microphone
IEEE 1394
ExpressCard
Precision ON Reader
Module Bay
PC Card
Media  Card
eSATA  Ports
Default setting:  All enabled
  Video
Option Description
Ambient LightEnabling this feature  allows  your  computer  to  automatically change  the brightness of the display  panel