Dell Inspiron 7500 Reference And Troubleshooting Guide

support.dell.comOptions and Upgrades2-11Figure 2-9.  Removing a Memory Module
7.Install the new memory module(s) as shown in Figure 2-10:
a.Align the notch in the edge connector with the slot in the center of the 
memory module socket.
b.Press the memory module’s edge connector firmly into the socket.
c.Pivot the module down until it clicks.Figure 2-10.  Installing a Memory Module
8.Replace the memory module cover.
9.Reinstall any batteries you removed in step 3.
10.Reconnect your computer and...

2-12Dell Inspiron 7500 System Reference and Troubleshooting Guide
12.Confirm that the system configuration information reflects the newly installed 
memory by checking the System Memory option on the Main menu of the
Setup program.
To enter the Setup program, press  while the computer is booting. The 
Main menu appears. If the System Memory total is incorrect, the memory 
modules may not be installed properly. Repeat steps 1 through 11 until the        
memory total is correct.
NOTE: The computer will...

support.dell.comOptions and Upgrades2-13
5.At the MS-DOS prompt, type x:/, where x is the drive letter of your CD-ROM or 
DVD-ROM drive. Drive letter D is typical for CD-ROM or DVD-ROM drives.
6.Type cd\utility
 and press . 
7.Type phdisk /create /file
 and press .
NOTE: Make sure to place a space between phdisk /create
 and /file.
The utility calculates the size of the file, in kilobytes, based on the amount of 
system memory in your computer, plus 4 or 8 MB to handle video memory, plus 
2 MB to handle...

2-14Dell Inspiron 7500 System Reference and Troubleshooting Guide 

support.dell.comBasic Troubleshooting3-1CHAPTER 3
Basic Troubleshooting
This chapter guides you through some initial checks and procedures that can solve 
basic computer problems. It also provides detailed troubleshooting information and 
procedures to solve more complex problems. Complete the checks in this chapter 
before you call Dell for technical assistance; even if these checks do not provide an 
immediate solution, they can help technicians help you diagnose and fix the problem. 
NOTES: When you...

3-2Dell Inspiron 7500 System Reference and Troubleshooting Guide
If you were trying to install new hardware, double-check configuration settings 
and available system resources. Refer to the documentation that accompanied 
the hardware device for more information. Also make sure you changed the 
appropriate settings in the Setup program for the system’s new hardware         
configuration (refer to Appendix B, “Using the Setup Program”).
If you need technical assistance, contact the product manufacturer...

support.dell.comBasic Troubleshooting3-3•
Second battery or any other optional device installed in the media bay•
Cables that connect external devices through the input/output (I/O) connectors 
and ports on the computer.Environmental Factors
A number of external factors, including temperature extremes and humidity, magnetic 
influences, sources of electromagnetic interference (EMI), and poor input power or 
signal quality, can interfere with the performance of your computer and attached 
devices....

3-4Dell Inspiron 7500 System Reference and Troubleshooting GuideModem
NOTICE: Connect the modem to an analog line only. Using a nonanalog 
line, such as a digital or private branch exchange (PBX) line, will damage 
the modem.
NOTE: If your modem can dial and connect to one Internet service provider (ISP) or to 
a fax machine, your modem is functioning properly. For assistance, contact the ISP to 
which you cannot connect.
If you are experiencing problems with a modem, perform the following checks:•
If...

support.dell.comBasic Troubleshooting3-5
Windows 98 on your computer, you should already have virus-scanning software) 
to check for and remove any viruses.•
Clean the disc with a soft, lint-free cloth and isopropyl alcohol.•
Clean the drive as described in the next subsection, “Cleaning Diskette Drives.”•
Try another CD or DVD title.
NOTE: Because of different conventions currently used in the industry, not all 
DVD titles work in all DVD-ROM drives.•
Enter the Setup program as described in Appendix B,...

3-6Dell Inspiron 7500 System Reference and Troubleshooting Guide
NOTE: Before you begin any of the troubleshooting procedures, make sure the 
QuietBoot option is set to Disabled in the Main menu of the Setup program. See 
Appendix B, “Using the Setup Program,” for information on using the Setup program. Setup Options
You can easily correct certain computer problems by verifying the settings for Setup 
program options. When you boot the computer, it compares the system configuration 
information with the...