Dell D630 Manual

							Specifications191
Altitude (maximum):
Operating–15.2 to 3048 m (–50 to 10,000 ft)
Storage–15.2 to 10,668 m (–50 to 35,000 ft)
Airborne contaminant level 
G2 or lower as defined by ISA-S71.04-1985
Environmental (continued) 
						

							192Specifications 
						

							Getting Help193
20
Getting Help
Obtaining Assistance
If you experience a problem with your computer, you can complete the 
following steps to diagnose and troubleshoot the problem:
1
See Troubleshooting on page 99 for information and procedures that 
pertain to the problem your computer is experiencing.
2See Dell Diagnostics on page 101 for procedures on how to run Dell 
Diagnostics.
3Fill out the Diagnostics Checklist on page 198.
4Use Dells extensive suite of online services available at Dell Support 
(
support.dell.com) for help with installation and troubleshooting 
procedures. See Online Services on page 194 for a more extensive list of 
Dell Support online.
5If the preceding steps have not resolved the problem, see Contacting 
Dell on page 199.
 NOTE: Call Dell Support from a telephone near or at the computer so that the 
support staff can assist you with any necessary procedures.
 
NOTE: Dells Express Service Code system may not be available in all countries.
When prompted by Dells automated telephone system, enter your Express 
Service Code to route the call directly to the proper support personnel. If you 
do not have an Express Service Code, open the Dell Accessories folder, 
double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see Technical Support and 
Customer Service on page 194.
 NOTE: Some of the following services are not always available in all locations 
outside the continental U.S. Call your local Dell representative for information on 
availability. 
						

							194Getting Help
Technical Support and Customer Service
Dells support service is available to answer your questions about Dell™ 
hardware. Our support staff uses computer-based diagnostics to provide fast, 
accurate answers.
To contact Dells support service, see Before You Call on page 196, and then 
see the contact information for your region or go to support.dell.com.
DellConnect
DellConnect is a simple online access tool that allows a Dell service and 
support associate to access your computer through a broadband connection, 
diagnose your problem and repair it all under your supervision. For more 
information, go to support.dell.com and click DellConnect.
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap
 (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail 
addresses:
• Dell Support websites
support.dell.com
support.jp.dell.com
 (Japan only)
support.euro.dell.com (Europe only)
• Dell Support e-mail addresses
[email protected]
[email protected]  
						

							Getting Help195
[email protected] (Latin America and Caribbean countries only)
[email protected]
 (Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses
[email protected]
 (Asian/Pacific countries only)
[email protected] (Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your e-mail address as your password.
AutoTech Service
Dells automated support service—AutoTech—provides recorded answers to 
the questions most frequently asked by Dell customers about their portable 
and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the 
subjects that correspond to your questions. For the telephone number to call 
for your region, see Contacting Dell on page 199.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go 
to support.dell.com, or you can call the automated order-status service. A 
recording prompts you for the information needed to locate and report on 
your order. For the telephone number to call for your region, see Contacting 
Dell on page 199.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or 
incorrect billing, contact Dell for customer assistance. Have your invoice or 
packing slip handy when you call. For the telephone number to call for your 
region, see Contacting Dell on page 199. 
						

							196Getting Help
Product Information
If you need information about additional products available from Dell, or if 
you would like to place an order, visit the Dell website at www.dell.com. For 
the telephone number to call for your region or to speak to a sales specialist, 
see Contacting Dell on page 199.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it 
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see 
Contacting Dell on 
page 199.
2
Include a copy of the invoice and a letter describing the reason for the 
return.
3Include a copy of the Diagnostics Checklist (see Diagnostics Checklist 
on page 198), indicating the tests that you have run and any error 
messages reported by the Dell Diagnostics (see Diagnostics Checklist on 
page 198).
4Include any accessories that belong with the item(s) being returned 
(power cables, software floppy disks, guides, and so on) if the return is for 
credit.
5Pack the equipment to be returned in the original (or equivalent) packing 
materials.
You are responsible for paying shipping expenses. You are also responsible for 
insuring any product returned, and you assume the risk of loss during 
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at 
Dell’s receiving dock and returned to you.
Before You Call
 NOTE: Have your Express Service Code ready when you call. The code helps Dell’s 
automated-support telephone system direct your call more efficiently. You may also 
be asked for your Service Tag (located on the back or bottom of your computer). 
						

							Getting Help197
Remember to fill out the Diagnostics Checklist (see Diagnostics Checklist 
on page 198). If possible, turn on your computer before you call Dell for 
assistance and call from a telephone at or near the computer. You may be 
asked to type some commands at the keyboard, relay detailed information 
during operations, or try other troubleshooting steps possible only at the 
computer itself. Ensure that the computer documentation is available. 
 CAUTION: Before working inside your computer, follow the safety instructions in 
your 
Product Information Guide. 
						

							198Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the 
system’s start-up files. If the computer is connected to a printer, print each file. 
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed: 
						

							Getting Help199
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
 NOTE: If you do not have an active Internet connection, you can find contact 
information on your purchase invoice, packing slip, bill, or Dell product catalog. 
Dell provides several online and telephone-based support and service options. 
Availability varies by country and product, and some services may not be 
available in your area. To contact Dell for sales, technical support, or 
customer service issues:
1
Visit support.dell.com.
2Verify your country or region in the Choose A Country/Region drop-down 
menu at the bottom of the page. 
3Click Contact Us on the left side of the page.
4Select the appropriate service or support link based on your need.
5Choose the method of contacting Dell that is convenient for you. 
						

							200Getting Help