Dell D630 Manual
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Troubleshooting121 CHECK THE STATUS IN THE DELL MOBILE BROADBAND CARD UTILITY—Click the icon on the Windows desktop to launch the utility. Check the status in the main window: • No card detected – Restart the computer and launch the utility again. • Radio Off – Ensure the Mobile Broadband card is enabled by viewing the status in the Dell Mobile Broadband Card Utility. If the card is disabled, enable the Mobile Broadband card by clicking the Tu r n R a d i o On button in the main screen of the Dell Mobile Broadband Card Utility. • Searching – The Dell Mobile Broadband Card Utility has not yet located a Mobile Broadband network. If the searching state persists, ensure that the signal strength is adequate. • No service – The Dell Mobile Broadband Card Utility did not locate a Mobile Broadband network. Ensure that the signal strength is adequate. Restart the Dell wireless utility or contact your Mobile Broadband network provider. • Check your Mobile Broadband Network Service – Contact your Mobile Broadband network service provider to verify coverage plan and supported services. ACTIVATE YOUR MOBILE BROADBAND CARD—Before you connect to the Internet, you must activate the Mobile Broadband service through your cellular service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the users guide available through the Windows Help and Support Center (click Start→ Help and Support). The users guide is also available on the Dell Support website at support.dell.com and on the media included with your Mobile Broadband card if you purchased the card separately from your computer. PC Card Problems Fill out the Diagnostics Checklist (see Diagnostics Checklist on page 198) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C HECK THE CARD—Ensure that the card is properly inserted into the connector.
122Troubleshooting ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS—Double-click the Safely Remove Hardware icon in the Windows taskbar. Ensure that the card is listed. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED CARD—Contact Dell (see Obtaining Assistance on page 193). IF YOU HAVE PROBLEMS WITH A CARD NOT PROVIDED BY DELL—Contact the card manufacturer. Power Problems Fill out the Diagnostics Checklist (see Diagnostics Checklist on page 198) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C HECK THE POWER LIGHT—When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer. CHARGE THE BATTERY—The battery charge may be depleted. 1Reinstall the battery. 2Use the AC adapter to connect the computer to an electrical outlet. 3Turn on the computer. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. C HECK THE BATTERY STATUS LIGHT—If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see Obtaining Assistance on page 193).
Troubleshooting123 CHECK THE BATTERY TEMPERATURE—If the battery temperature is below 0° C (32° F), the computer will not start up. TEST THE ELECTRICAL OUTLET—Ensure that the electrical outlet is working by testing it with another device, such as a lamp. CHECK THE AC ADAPTER—Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET—Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. ELIMINATE POSSIBLE INTERFERENCE—Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. ADJUST THE POWER PROPERTIES—See Configuring Power Management Settings on page 46. RESEAT THE MEMORY MODULES—If the computer power light turns on but the display remains blank, reinstall the memory modules (see Memory Problems on page 119). Ensuring Sufficient Power for Your Computer Your computer is designed to use a 65-W or higher AC adapter. Using AC adapters that are less-powerful than 65 W will cause you to receive a WARNING message. Docking Power Considerations Due to the extra power consumption when a computer is docked to the Dell D/Dock, normal computer operation is not possible on battery power alone. Ensure that the AC adapter is connected to your computer when the computer is docked to the Dell D/Dock. Docking While the Computer Is Running If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the docking device is ignored until the AC adapter is connected to the computer.
124Troubleshooting AC Power Loss While the Computer Is Docked If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes into low-performance mode. Printer Problems Fill out the Diagnostics Checklist (see Diagnostics Checklist on page 198) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer. E NSURE THAT THE PRINTER IS TURNED ON. C HECK THE PRINTER CABLE CONNECTIONS— • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer. TEST THE ELECTRICAL OUTLET—Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS— 1Click the Start button, click Control Panel, and then click Printers and Other Hardware . 2Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 3Click Properties and click the Po r t s tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. REINSTALL THE PRINTER DRIVER—See the printer documentation for instructions. Scanner Problems Fill out the Diagnostics Checklist (see Diagnostics Checklist on page 198) as you complete these checks.
Troubleshooting125 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer. C HECK THE SCANNER DOCUMENTATION—See the scanner documentation for setup and troubleshooting information. UNLOCK THE SCANNER—Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN. C HECK THE CABLE CONNECTIONS— • See the scanner documentation for cable connection information. • Ensure that the scanner cables are securely connected to the scanner and the computer. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS— 1Click Start→ Control Panel→ Printers and Other Hardware. 2Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. REINSTALL THE SCANNER DRIVER—See the scanner documentation for instructions. Sound and Speaker Problems Fill out the Diagnostics Checklist (see Diagnostics Checklist on page 198) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. No sound from integrated speakers ADJUST THE WINDOWS VOLUME CONTROL—Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. ADJUST THE VOLUME USING KEYBOARD SHORTCUTS—Press to disable (mute) or reenable the integrated speakers.
126Troubleshooting REINSTALL THE SOUND (AUDIO) DRIVER—See Reinstalling Drivers and Utilities on page 140. No sound from external speakers ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON—See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. ADJUST THE WINDOWS VOLUME CONTROL—Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR—Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector. TEST THE ELECTRICAL OUTLET—Ensure that the electrical outlet is working by testing it with another device, such as a lamp. ELIMINATE POSSIBLE INTERFERENCE—Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. REINSTALL THE AUDIO DRIVER—See Reinstalling Drivers and Utilities on page 140. RUN THE DELL DIAGNOSTICS—See Dell Diagnostics on page 101. NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION—Ensure that the headphone cable is securely inserted into the headphone connector. ADJUST THE WINDOWS VOLUME CONTROL—Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS— 1Click the Start button, click Control Panel, and then click Printers and Other Hardware .
Troubleshooting127 2Click Mouse. 3Try adjusting the settings. CHECK THE MOUSE CABLE—Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable. If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer. TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD— 1Shut down the computer. 2Disconnect the mouse. 3Turn on the computer. 4At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective. CHECK THE SYSTEM SETUP PROGRAM SETTINGS—Verify that the system setup program lists the correct device for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.) TEST THE MOUSE CONTROLLER—To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Po i nt i n g D e v ic e s test group in the Dell Diagnostics (see Dell Diagnostics on page 101). REINSTALL THE TOUCH PAD DRIVER—See Reinstalling Drivers and Utilities on page 140. Video and Display Problems Fill out the Diagnostics Checklist (see Diagnostics Checklist on page 198) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
128Troubleshooting If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. C HECK THE BATTERY—If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer. TEST THE ELECTRICAL OUTLET—Ensure that the electrical outlet is working by testing it with another device, such as a lamp. CHECK THE AC ADAPTER—Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET—Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. ADJUST THE POWER PROPERTIES—Search for the keyword standby in the Windows Help and Support Center (click Start→ Help and Support). SWITCH THE VIDEO IMAGE—If your computer is attached to an external monitor, press to switch the video image to the display. If the display is difficult to read ADJUST THE BRIGHTNESS—Press and the up- or down-arrow key MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR—If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor. ELIMINATE POSSIBLE INTERFERENCE—Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION—Eliminate sunlight glare, which can cause poor picture quality. ADJUST THE WINDOWS DISPLAY SETTINGS— 1Click the Start button and then click Control Panel. 2Click Appearance and Themes. 3Click the area you want to change or click the Display icon. 4Try different settings for Color quality and Screen resolution.
Troubleshooting129 RUN THE VIDEO DIAGNOSTICS TESTS—If no error message appears and you still have a display problem, but the display is not completely blank, run the Vi d e o device group in the Dell Diagnostics. If the problem persists, contact Dell (see Obtaining Assistance on page 193). SEE ERROR MESSAGES—If an error message appears, see Error Messages on page 110. If only part of the display is readable CONNECT AN EXTERNAL MONITOR— 1Shut down your computer and connect an external monitor to the computer. 2Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see Obtaining Assistance on page 193).