Dell Axim X5 Pocket Pc Users Guide

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Limited Warranties and Return Policy151
What do I do if I need warranty service? 
Before the warranty expires, please call us at the relevant number listed in the following 
table. Please also have your Dell Service Tag or order number available. 
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited 
warranties: During the 90 days of the 90-day limited warranty and the first year of all other 
limited warranties, we will repair any Dell-branded hardware products returned to us that 
prove to be defective in materials or workmanship. If we are not able to repair the product, 
we will replace it with a comparable product that is new or refurbished. 
When you contact us, we will issue a Return Material Authorization Number for you to 
include with your return. You must return the products to us in their original or equivalent 
packaging, prepay shipping charges, and insure the shipment or accept the risk if the product 
is lost or damaged in shipment. We will return the repaired or replacement products to you. 
We will pay to ship the repaired or replaced products to you if you use an address in the 
United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we 
will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and 
inform you of service alternatives that are available to you on a fee basis.
Individual Home Consumers: U.S. Only
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased 
through an Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial Customers, 
Healthcare Customers, and Value-Added Resellers 
(VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers: 
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory1-888-363-5150 
						

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152Limited Warranties and Return Policy
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard 
drive(s) and any other storage device(s) in the product(s). Remove any confidential, 
proprietary, or personal information and removable media such as floppy disks, CDs, or PC 
Cards. We are not responsible for any of your confidential, proprietary, or personal 
information; lost or corrupted data; or damaged or lost removable media. 
During the remaining years: For the remaining period of the limited warranty, we will replace 
any defective part with new or refurbished parts, if we agree that it needs to be replaced. 
When you contact us, we will require a valid credit card number at the time you request a 
replacement part, but we will not charge you for the replacement part as long as you return 
the original part to us within 30 days after we ship the replacement part to you. If we do not 
receive the original part within 30 days, we will charge to your credit card the then-current 
standard price for that part. 
We will pay to ship the part to you if you use an address in the United States (excluding 
Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight 
collect. We will also include a prepaid shipping container with each replacement part for 
your use in returning the replaced part to us. 
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any 
other storage device(s) in the product(s). We are not responsible for lost or corrupted data. 
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the 
service agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, 
please refer to that contract for details on how to obtain service. 
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty 
repairs and in building replacement parts and systems. Refurbished parts and systems are 
parts or systems that have been returned to Dell, some of which were never used by a 
customer. All parts and systems are inspected and tested for quality. Replacement parts and 
systems are covered for the remaining period of the limited warranty for the product you 
bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of 
the system and records the transfer with us. The limited warranty on Dell-branded memory 
may not be transferred. You may record your transfer by going to Dells website: 
• If you are an Individual Home Consumer, go to 
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm  
						

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Limited Warranties and Return Policy153
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go 
to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm 
• If you are a Government, Education, or Healthcare Customer, or an Individual Home 
Consumer who purchased through an Employee Purchase Program, go to 
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or 
call 1-800-624-9897. 
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that youre satisfied with your 
purchases. Thats why we offer a Total Satisfaction return policy for most products that 
you—the end-user customer—purchase directly from Dell. Under this policy, you may return 
to Dell products that you purchased directly from Dell for a credit or a refund of the 
purchase price paid, less shipping and handling and applicable restocking fees as follows: 
•New Hardware Products and Accessories — All new hardware, accessories, parts, and 
unopened software still in its sealed package, excluding the products listed below, may 
be returned within 30 days from the date on the packing slip or invoice. To return 
applications software or an operating system that has been installed by Dell, you must 
return the entire computer. A different return policy applies to nondefective products 
purchased through Dells Software and Peripherals division by customers of our Small 
and Medium Business divisions. Those products may be returned within 30 days from 
the date on the packing slip or invoice, but a fifteen percent (15%) restocking fee will 
be deducted from any refund or credit. The Total Satisfaction Return Policy and 
Software and Peripherals division return policy are not available for Dell | EMC 
storage products, EMC-branded products, or enterprise software.
•Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All 
reconditioned or refurbished Dell-branded server and storage products may be 
returned within 30 days from the date on the packing slip or invoice. All other 
reconditioned or refurbished Dell-branded hardware products and parts may be 
returned within 14 days of the date on the packing slip or invoice. 
To return products, e-mail or call Dell customer service to receive a Credit Return 
Authorization Number within the return policy period applicable to the product you want to 
return. You must obtain a Credit Return Authorization Number in order to return the 
product. See Contacting Dell or Getting Help in your customer documentation (or 
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for 
obtaining customer assistance.
You must ship the products to Dell within 5 days of the date that Dell issues the Credit 
Return Authorization Number. You must also return the products to Dell in their original 
packaging, in as-new condition along with any media, documentation, and all other items 
that were included in the original shipment, prepay shipping charges, and insure the 
shipment or accept the risk of loss or damage during shipment.  
						

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154Limited Warranties and Return Policy
Limited Warranty Terms for Dell-Branded Hardware Products 
(Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user 
customers—Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded 
hardware products through our factory-integration system, or the reloading of the 
software
• Non-Dell branded and Solution Provider Direct products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical 
power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive 
maintenance 
– Problems caused by using accessories, parts, or components not supplied by Dell
• Products with missing or altered Service Tags or serial numbers
• Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO 
HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELLS 
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED 
TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY 
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON 
YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES 
CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER 
WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT 
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY 
AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. 
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED 
WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED 
WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING 
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.  
						

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Limited Warranties and Return Policy155
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN 
THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, 
OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY 
FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT 
BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR 
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE 
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT 
FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF 
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE 
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, 
except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited 
warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty 
begins on the date of the packing slip or invoice. The warranty period is not extended if we 
repair or replace a warranted product or any parts. Dell may change the terms and availability 
of limited warranties, at its discretion, but any changes will not be retroactive (that is, the 
warranty terms in place at the time of purchase will apply to your purchase). 
						

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156Limited Warranties and Return Policy
What do I do if I need warranty service? 
Before the warranty expires, please call us at the relevant number listed in the following 
table. Please also have your Dell Service Tag or order number available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited 
warranties: During the 90 days of the 90-day limited warranty and the first year of all other 
limited warranties, we will repair any Dell-branded hardware products returned to us that 
prove to be defective in materials or workmanship. If we are not able to repair the product, 
we will replace it with a comparable product that is new or refurbished. 
When you contact us, we will issue a Return Material Authorization Number for you to 
include with your return. You must return the products to us in their original or equivalent 
packaging, prepay shipping charges, and insure the shipment or accept the risk if the product 
is lost or damaged in shipment. We will return the repaired or replacement products to you. 
We will pay to ship the repaired or replaced products to you if you use an address in Canada. 
Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and 
inform you of service alternatives that are available to you on a fee basis.
Individual Home Consumers; Home Office and 
Small Business Customers:Canada Only
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial Customers; 
Government, Education, and Healthcare 
Customers; and Value-Added Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or Individual 
Home Consumers who purchased through an 
Employee Purchase Program:
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463 (Extension 
8221 for Individual 
Consumers)
Dell-Branded Memory1-888-363-5150 
						

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Limited Warranties and Return Policy157
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard 
drive(s) and any other storage device(s) in the product(s). Remove any confidential, 
proprietary or personal information, removable media, such as floppy disks, CDs, or PC 
Cards. We are not responsible for any of your confidential, proprietary or personal 
information; lost or corrupted data; or damaged or lost removable media. 
During the remaining years following the first year of all limited warranties: We  w i l l  r e p l a c e  
any defective part with new or refurbished parts, if we agree that it needs to be replaced. 
When you contact us, we will require a valid credit card number at the time you request a 
replacement part, but we will not charge you for the replacement part as long as you return 
the original part to us within 30 days after we ship the replacement part to you. If we do not 
receive the original part within 30 days, we will charge to your credit card the then-current 
standard price for that part. 
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship 
the part freight collect. We will also include a prepaid shipping container with each 
replacement part for your use in returning the replaced part to us. 
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any 
other storage device(s) in the product(s). We are not responsible for lost or corrupted data. 
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the 
service contract. Please refer to that contract for details on how to obtain service. Dells 
service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-
847-4096. If you purchased through us a service contract with one of our third-party service 
providers, please refer to that contract (mailed to you with your packing slip or invoice) for 
details on how to obtain service. 
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty 
repairs and in building replacement parts and systems. Refurbished parts and systems are 
parts or systems that have been returned to Dell, some of which were never used by a 
customer. All parts and systems are inspected and tested for quality. Replacement parts and 
systems are covered for the remaining period of the limited warranty for the product you 
bought. Dell owns all parts removed from repaired products. 
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of 
the system and records the transfer with us. The limited warranty on Dell-branded memory 
may not be transferred. You may record your transfer by going to Dell’s website:  
						

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158Limited Warranties and Return Policy
• For Canada-purchased computers (in-country transfers) and to transfer from one 
customer to another, go to 
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
• For out-of-country transfers (outside of the original country of purchase), go to 
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) 
or 1-800-326-9463 (Corporate Commercial or Government customers).
Total Satisfaction Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return 
them to Dell up to 30 days after you receive them for a refund or credit of the product 
purchase price. If you are an end-user customer who bought reconditioned or refurbished 
products from Dell, you may return them to Dell within 14 days after the date on the 
packing slip or invoice for a refund or credit of the product purchase price. In either case, the 
refund or credit will not include any shipping and handling charges shown on your packing 
slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise 
prohibited by law. If you are an organization that bought the products under a written 
agreement with Dell, the agreement may contain different terms for the return of products 
than specified by this policy. 
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a 
Credit Return Authorization Number. To expedite the process of your refund or credit, Dell 
expects you to return the products to Dell in their original packaging within 5 days of the 
date that Dell issues the Credit Return Authorization Number. You must also prepay 
shipping charges and insure the shipment or accept the risk of loss or damage during 
shipment. You may return software for a refund or credit only if the sealed package 
containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new 
condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items 
included with a product must be returned with it. For customers who want to return, for 
refund or credit only, either application or operating system software that has been installed 
by Dell, the whole system must be returned, along with any media and documentation that 
may have been included in the original shipment. 
The Total Satisfaction Return Policy does not apply to Dell | EMC storage products. It also 
does not apply to products purchased through Dells Software and Peripherals division. For 
those products, please instead refer to Dells Software and Peripherals then-current return 
policy (see the following section, Dell Software and Peripherals (Canada Only)).  
						

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Limited Warranties and Return Policy159
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party 
products. Third-party software and peripheral products are covered by the warranties 
provided by the original manufacturer or publisher only. Third-party manufacturer 
warranties vary from product to product. Consult your product documentation for specific 
warranty information. More information may also be available from the manufacturer or 
publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically 
test or guarantee that all of the products we offer work with any or all of the various models 
of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of 
different brands of computers available today. If you have questions about compatibility, we 
recommend and encourage you to contact the third-party software and peripheral product 
manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for 
which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking 
stations, and projectors. To determine which limited warranty applies to the product you 
purchased, see the Dell packing slip or invoice and/or the product documentation that 
accompanied your product. Descriptions of Dells limited warranties are described in 
preceding sections. 
Return Policy 
If you are an end-user customer who bought Dell Software and Peripherals products directly 
from a Dell company, you may return Dell Software and Peripherals products that are in as-
new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund 
of the product purchase price if already paid. This refund will not include any shipping and 
handling charges shown on your packing slip or invoice; you are responsible for those. 
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a 
Credit Return Authorization Number. You must ship the Dell Software and Peripherals 
products back to Dell in their original manufacturers packaging (which must be in as-new 
condition), prepay shipping charges, and insure the shipment or accept the risk of loss or 
damage during shipment. 
To qualify for refund or replacement, returned products must be in as-new condition, 
software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power 
cables, and other items included with a product must be returned with it.  
						

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160Limited Warranties and Return Policy
1-Year End-User Manufacturer Guarantee (Latin America and 
the Caribbean Only)
Guarantee
Dell Computer Corporation (Dell) warrants to the end user in accordance with the 
following provisions that its branded hardware products, purchased by the end user from a 
Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be 
free from defects in materials, workmanship, and design affecting normal use, for a period of 
1 year from the original purchase date. Products for which proper claims are made will, at 
Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from 
repaired products. Dell uses new and reconditioned parts made by various manufacturers in 
performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate 
installation, use, or maintenance; actions or modifications by unauthorized third parties or 
the end user; accidental or willful damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale 
within the guarantee period. The end user must always supply proof of purchase, indicating 
name and address of the seller, date of purchase, model and serial number, name and address 
of the customer, and details of symptoms and configuration at the time of malfunction, 
including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. 
Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground 
freight and insurance to and from Dell’s repair/replacement center. The end user must 
ensure that the defective product is available for collection properly packed in original or 
equally protective packaging together with the details listed above and the return number 
provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated 
above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest 
extent permitted by law. In the absence of applicable legislation, this Guarantee will be the 
end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor 
any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or 
consequential loss arising from negligence, breach of contract, or howsoever. 
This Guarantee does not impair or affect mandatory statutory rights of the end user against 
and/or any rights resulting from other contracts concluded by the end user with Dell and/or 
any other seller.