Dell Axim X5 400 Mhz Pocket PC Users Guide

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Limited Warranties and Return Policy141
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day 
(U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which 
warranty you purchased, see the invoice that accompanied your hardware product(s). The 
following sections describe the limited warranties and return policy for the U.S., the limited 
warranties and return policy...

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142Limited Warranties and Return Policy
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO 
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR 
JURISDICTION TO JURISDICTION). DELLS RESPONSIBILITY FOR 
MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND 
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL 
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT 
NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF 
MERCHANTABILITY AND...

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Limited Warranties and Return Policy143
What will Dell do?
During the first 90 days of the 90-day limited warranty and the first year of all other limited 
warranties: For the first 90 days of the 90-day limited warranty and the first year of all other 
limited warranties, we will repair any Dell-branded hardware products returned to us that 
prove to be defective in materials or workmanship. If we are not able to repair the product, 
we will replace it with a comparable...

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144Limited Warranties and Return Policy
During the remaining years: For the remaining period of the limited warranty, we will replace 
any defective part with new or refurbished parts, if we agree that it needs to be replaced. 
When you contact us, we will require a valid credit card number at the time you request a 
replacement part, but we will not charge you for the replacement part as long as you return 
the original part to us within thirty days after we ship the...

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Limited Warranties and Return Policy145
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION 
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code 
of Procedure then in effect (available via the Internet at www.arb-forum.com/ or via 
telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or 
controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding 
on each of the parties, and may be entered...

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146Limited Warranties and Return Policy
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that youre satisfied with your 
purchases. Thats why we offer a Total Satisfaction return policy for most products that 
you—the end-user customer—purchase directly from Dell. Under this policy, you may return 
to Dell products that you purchased directly from Dell for a credit or a refund of the 
purchase price paid, less shipping...

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Limited Warranties and Return Policy147
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded 
hardware products through our factory-integration system, or the reloading of the 
software
• Non-Dell branded products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical 
power
– Servicing not...

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148Limited Warranties and Return Policy
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF 
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE 
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the 
limited warranty on Dell-branded batteries lasts only one year and the limited warranty on 
the lamps for Dell-branded...

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Limited Warranties and Return Policy149
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties, 
we will repair any Dell-branded hardware products returned to us that prove to be defective 
in materials or workmanship. If we are not able to repair the product, we will replace it with a 
comparable product that is new or refurbished. 
When you contact us, we will issue a Return Material Authorization Number for...

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150Limited Warranties and Return Policy
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty 
repairs and in building replacement parts and systems. Refurbished parts and systems are 
parts or systems that have been returned to Dell, some of which were never used by a 
customer. All parts and systems are inspected and tested for quality. Replacement parts and 
systems are covered for the remaining period of the...