DELL 2330dn User Manual

							Troubleshooting Your Printer
Frequently  Asked  Questions (FAQ): Dell 2330d/2330dn  Laser
Printer  Issues and  SolutionsPaper  Problems
Setup  ProblemsPrinting  Problems
Error  MessagesPrint Quality Problems
General Guidelines  for Selecting  or Loading  Print MediaFrequently  Asked  Questions (FAQ): Mac OS® Features,
Issues, and  Solutions
Avoiding Jams and  MisfeedsCalling for Service
Clearing Paper  Jams 
Frequently Asked Questions (FAQ): Dell 2330d/2330dn Laser
Printer Issues and Solutions
How  do I install the Dell™ 2330d/2330dn Laser Printer driver  and software in Windows® via USB or  Parallel
connection?
See Installing the Printer  Drivers
.
Why do I get garbled  text printed out  continuously ? Try any of the following:
1.  Check the USB  cable  connections  between  the computer  and  the printer.
2 .  Try using  a  different USB  cable, if available.
3 .  Uninstall  and  reinstall the Dell 2330d/2330dn  Laser Printer  driver.
NOTE: For  the local  Status Monitor Center  to  work  properly, bidirectional communication support
must  be in place  so that  the printer and  computer  can  communicate.  An exception  is added to  the
Windows Firewall  to  allow this communication.
If  this does  not resolve  this issue, check  the USB  cable  connection  with the printer. If  failure persists, then
changing the USB  cable  might help.
If  the above  steps do not resolve  this issue, then  try uninstalling  and  reinstalling  the Dell 2330d/2330dn
Laser Printer  driver.
How  do I install the optional  550-sheet  drawer  (Tray 2) ? See Installing the 550-Sheet Optional  Drawer
.
Why can’t  I choose  the optional  550-sheet  drawer  (Tray 2)  in the printer driver ? See Installing the 550-Sheet Optional  Drawer
.
How  do I set up trays  to print with legal-size  paper?
NOTE: DO  NOT connect the printer to  the computer  using  a  USB  cable  and  turn  on the printer before trying
to  install the printer driver.
 
						

							See Loading  the 250-Sheet and  550-Sheet Paper  Trays .
How  do I install the Dell  2330d/2330dn Laser Printer driver  through network for  Windows?
See Setting  up  for Network  Printing
.
How  do I reset the imaging  drum counter? To reset the counter,  see the instruction sheet that  shipped with the new imaging  drum kit. For  more  information,
see Replacing  the Imaging Drum
.
How  do I reset factory defaults? See General Settings Mode
.
How  do I find  the printer IP  and MAC  address? See Printing  a  Network  Setup  Page
.
How  do I change the printer IP  address by  using the Dell  Printer Configuration Web Tool? See Dell Printer  Configuration  Web Tool
.
I am unable to set up wireless  connection with Dell  Wireless Print Adapter 3300. Go to  support.dell.com
 and  see the section under Problems with 3300 Wireless  Print Adapter.
Setup Problems
Computer Problems
Verify that your  printer  is  compatible with your  computer.
The  printer supports  Windows Server 2008, Windows Vista™, Windows XP, Windows Server 2003, Windows 2000, Macintosh®
OS® 10.3  and  above.
Windows ME,  Windows NT, Windows 98, Windows 95, Macintosh  OS 9x and  10.2  are not supported by this printer.
Ensure  that you have  turned on  both  your  printer  and  your  computer.
Check the USB cable.
Ensure  that  the USB  cable  is firmly connected to  your  printer and  your  computer.
Shut  down  the computer, reconnect  the USB  cable  as shown on the Setting  Up  Your  Printer  poster,  and  then  restart  the
computer.
If the software installation  screen  does not  appear automatically, install the software manually.
1 .  Insert the  Drivers  and  Utilities  CD.
2 .  In Windows Vista ,  click  
® Computer.
NOTE: Resetting  the imaging  drum counter without  replacing the imaging  drum may damage  your  printer
and  void  your  warranty.
NOTE: Use  this setting  to  return  the imaging  drum counter to  zero.  The  replace imaging  drum message  will
be cleared only  when  the imaging  drum has  been  changed.
 
						

							In Windows XP,  click  Start® My  Computer.
In Windows 2000 ,  double -click  My  Computer  from  your  desktop.
3 .  Double -click  the CD-ROM drive  icon, and  then  double -click  setup.exe .
4 .  When  the printer software installation screen appears,  click   Personal Installation or Network Installation .
5 .  Follow the instructions on your  screen to  complete  the installation.
Determine if the printer  software is  installed.
In Windows Vista:
1.  Click  
® Programs .
2 .  Click
  Dell  Printers .
In Windows XP and  Windows 2000:
Click   Start ® 
 Programs  

or All Programs ® 
 Dell

 Printers® 
 Dell

 2330d/2330dn Laser Printer.
If  the printer does  not appear in the list of printers,  the printer software is not installed. Install the printer software.  For  more
information, see  Removing and  Reinstalling Software
.
Correct communication problems  between the printer  and  the computer.
Remove the USB  cable  from  your  printer and  your  computer. Reconnect  the USB  cable  to  your  printer and  your
computer.
Turn off the printer. Unplug  the printer power cable  from  the electrical outlet.  Reconnect  the printer power cable  to  the
electrical outlet,  and  turn  on the printer.
Restart your  computer.
If  the problem still exists,  replace the USB  cable.
Set your  printer  as the default printer.
1.  In Windows Vista :
a .  Click  
® Control  Panel.
b .  Click   Hardware  and Sound .
c .  Click   Printers .
In Windows XP ,  click  Start®
 Control

 Panel®
 Printers

 and Other  Hardware®
 Printers

 and Faxes.
In Windows 2000 ,  click  Start®
 Settings ® Printers.
2 .  Right

-click  the  Dell  2330d/2330dn Laser Printer  icon.
3 .  Select  Set as  Default  Printer .
Printer wont  print  and  print  jobs are stuck  in the print  queue.
Check for multiple instances  of the printer installed  on your  computer.
 
						

							1.  In Windows Vista :
a .  Click  
® Control  Panel.
b .  Click   Hardware  and Sound .
c .  Click   Printers .
In Windows XP ,  click  Start®
 Control

 Panel®
 Printers

 and Other  Hardware®
 Printers

 and Faxes.
In Windows 2000 ,  click  Start®
 Settings ® Printers.
2 .  Check

 for multiple objects  for your  printer.
3 .  Print a  job to  each  of these print  objects  to  see which printer is active.
4 .  Set  that  print  object  as the default printer:
a.  Right-click  the  Dell  2330d/2330dn Laser Printer  icon.
b .  Click   Set as  Default  Printer .
5 .  Delete the other copies of the print  object  by right -clicking the printer name and  selecting   Delete.
To prevent  multiple instances  of the printer in your   Printers folder, ensure you always plug the USB  cable  back  into the
same  USB  port that  was  originally used for the printer. Also, do not install printer drivers multiple times  from  the
Drivers  and  Utilities  CD.
Printer Problems
Ensure  the printer  power cable is  firmly  connected  to the printer  and  the electrical outlet.
Determine if the printer  has been held or paused.
1.  In Windows Vista :
a .  Click  
® Control  Panel.
b .  Click   Hardware  and Sound .
c .  Click   Printers .
In Windows XP, click  Start ®
 Control

 Panel®
 Printers

 and Other  Hardware®
 Printers

 and Faxes.
In Windows 2000 ,  click  Start®
 Settings ® Printers.
2 .  Right

-click  the  Dell  2330d/2330dn Laser Printer  icon.
3 .  Make sure   Pause Printing  is not selected. If   Pause Printing is selected, click  it  to  clear  the option.
Ensure  you installed the toner  cartridge correctly and  removed the sticker and  tape  from the cartridge.
Make sure  you loaded the paper correctly.
For  more  information, see  Loading  Paper.
 
						

							Error Messages
Close Door
The  printer front cover is open. Close  the front door  of the printer.
Install Tray  or Cancel Print Job
The  printer is requesting that  a  specified device be installed  so it  can  print  a  job.  Insert the specified tray  or press  the Cancel
button 
 to  cancel the print  job.
Load  With 
Load the specified paper into the designated source to  clear  the message  or press  the  Cancel button  to  cancel the print  job.
Load  With 
Load the specified paper into the designated source or press  the  Cancel button  to  cancel the print  job.
Load  With 
Load the input source with the correct paper size or press  the  Cancel button  to  cancel the print  job.
Load  With  
Load the input source with the correct paper type and  size or press  the  Cancel button  to  cancel the print  job.
Load Multipurpose Feeder With 
Load the multipurpose feeder  with the correct paper type and  size.
If  there is no paper in the multipurpose feeder, feed a  sheet of paper through the multipurpose feeder  to  clear  the
message.
To Ignore the request and  print  on paper that  is already being used in one  of the input sources,  press  the  Back button 
.  The  current job may not print  correctly.
If  the printer finds a  source that  has  paper of the correct type, it  uses  the paper from  that  source.  If  the printer cannot
find a  source with the correct paper type, it  prints on the paper that  is installed  in the default paper source.
To cancel the print  job,  press  the Cancel  button .
Load Multipurpose Feeder With 
 
						

							Load the specified paper in the multipurpose feeder.
To ignore the request and  print  on paper already installed  in one  of the input sources,  press  the Back button .  The
current job may not print  correctly.
If  the printer finds a  tray  of the correct type and  size,  it  feeds  paper from  that  tray. If  the printer cannot find a  tray
with the correct paper type and  size,  it  prints on whatever paper is loaded in the default input source.
To cancel the print  job,  press  the Cancel  button .
Load Multipurpose Feeder With 
Load the multipurpose feeder  with the correct paper size.
If  there is no paper in the multipurpose feeder, feed a  sheet of paper to  clear  the message.
To ignore the request and  print  on paper that  is already being used in one  of the input source,  press  the  Back button 
.  The  current job may not print  correctly.
If  the printer finds a  source that  has  paper of the correct type, it  uses  the paper from  that  source.  If  the printer cannot
find a  source with the correct paper type, it  prints on the paper that  is installed  in the default paper source.
To cancel the print  job,  press  the Cancel  button .
Load Multipurpose Feeder With  
Load the correct paper type and  size in the multipurpose feeder.
To ignore the request and  print  on paper already installed  in one  of the input sources,  press  the  Back button .  The
current job may not print  correctly.
If  the printer finds a  tray  of the correct type and  size,  it  feeds  paper from  that  tray. If  the printer cannot find a  tray
with the correct paper type and  size,  it  prints on whatever paper is loaded in the default input source.
To cancel the print  job,  press  the Cancel  button .
Output Bin Full — Remove Paper
Remove any paper from  the output bin.
To continue the print  job,  press  the Back button .  The  current job may not print  correctly.
To cancel the print  job,  press  the Cancel  button .
30  Invalid Refill, Change Toner Cartridge
The  printer has  detected  a  refilled toner cartridge.  Remove the toner cartridge and  install a  new one.
31  Missing or Defective Cartridge
 
						

							If  the toner cartridge is not installed, install it.
If  the toner cartridge is installed, remove it  and  install a  new toner cartridge.
31  Defective Toner Cartridge
Remove and  install a  new toner cartridge.
32  Unsupported Toner Cartridge
Remove the specified toner cartridge,  and  then  install a  supported one.
34  Short Paper
Ensure  that  the paper you loaded is large  enough.
Check for a  paper jam.
To clear  the message  and  continue printing, press  the Back button .  The  remaining pages of the print  job may not
print  correctly.
To cancel the print  job,  press  the Cancel  button .
35  Insufficient Memory to Support Resource Save Feature
To ignore Resource  Save and  continue printing, press  the  Back button .  The  current job may not print  correctly.
To cancel the print  job,  press  the Cancel  button .
To enable Resource  Save after receiving this message, make  sure  the link  buffers  are set  to  Auto,  and  then  exit  the
menus  to  activate the link  buffer changes. When   Ready appears,  enable Resource  Save.
For  more  information  on how to  enable Resource  Save,  see  Setup  Mode
.
To prevent  this error in the future, install additional memory.
37  Insufficient Memory to Collate Job
The  printer memory does  not have  enough free space  to  collate  the job.
Press  the Back button  to  print  the portion of the job already stored  and  begin collating the rest  of the print  job.  The
current job may not print  correctly.
To cancel the current print  job,  press  the Cancel  button .
To prevent  this error in the future:
Install additional memory.
Simplify the job.  Reduce the complexity  of the page  by reducing the amount  of text or graphics on the page  and
 
						

							deleting  unnecessary  fonts  or macros.
37  Insufficient Defrag Memory
To clear  the message, press  the Back button .  The  current job may not print  correctly.
To cancel the print  job,  press  the Cancel  button .
To prevent  this error in the future install additional memory.
38  Memory Full
To clear  the message  and  continue printing, press  the  Back button .  The  remainder of the print  job may not print
correctly.
To cancel the print  job,  press  the Cancel  button .
To prevent  this error in the future:
Simplify the job.  Reduce the complexity  of the page  by minimizing the amount  of texts or graphics on the page  and
deleting  unnecessary  fonts  or macros.
Install additional memory.
39  Complex  Page, Some Data May Not Have Printed
Press  the  Back button  to  clear  the message  and  continue printing. The  current job may not print  correctly.
To cancel the current print  job,  press  the Cancel  button .
To prevent  this error in the future:
Simplify the job.  Reduce the complexity  of the page  by minimizing the amount  of texts or graphics on the page  and
deleting  unnecessary  fonts  or macros.
Install additional printer memory.
54  Standard Network Software Error
Turn the printer off and  then  back  on to  reset the printer.
Upgrade the network firmware in the printer or print  server.
To ignore the message  and  continue printing, press  the  Back button .  The  current job may not print  correctly.
To cancel the print  job,  press  the Cancel  button .
56  Standard Parallel Port Disabled
 
						

							The  printer discards  any data received through the parallel  port.
To ignore the message  and  continue printing, press  the Back button .  The  current job may not print  correctly.
To cancel the print  job,  press  the Cancel  button .
Ensure  that  the Parallel Buffer menu  item is not set  to  Disabled. For  more  information  see  Parallel Buffer.
56  Standard USB Port Disabled
The  printer discards  any data received through the USB  port.
To ignore the message  and  continue printing, press  the Back button .  The  current job may not print  correctly.
To cancel the print  job,  press  the Cancel  button .
Ensure  that  the USB  Buffer menu  item is not set  to  Disabled. For  more  information, see  USB  Buffer.
58  Too Many Flash Options
Remove the memory from  your  printer. Your  printer supports  up  to  160 MB for a  non-network printer and  288 MB  for a
network printer.
58  Too Many Trays Attached
Turn the printer off.
Unplug  the power cord  from  the wall outlet.
Remove the excess  trays.
Turn the printer back  on.
59  Unsupported Tray  
Remove the specified tray, and  wait  for the message  to  clear. You  must  remove the unsupported tray  in order  to  print.
Turn the printer off.
Unplug  the power cord  from  the wall outlet.
Remove the unsupported tray.
Connect the power cord  to  a  properly  grounded  outlet.
Turn the printer back  on.
81  Engine Code CRC Failure
To ignore the message  and  continue printing, press  the  Back button .  The  current job may not print  correctly.
 
						

							To cancel the print  job,  press  the Cancel button .
84  Imaging Drum Life Warning/PC Unit Life Warning
NOTE: You receive  the imaging  drum life warning  only  if you have  the Toner Alarm set  to  On.
To ignore the message  and  continue printing, press  the  Back button .  The  current job may not print  correctly.
To cancel the print  job,  press  the Cancel  button .
Print a  Printer  Settings configuration sheet to  determine  the imaging  drum level.  For  more  information, see  Menu
Settings Page.
Replace the imaging  drum,  and  then  reset the counter.
84  Replace Imaging Drum/Replace PC Unit
Your  printer will not print  any more  pages until the imaging  drum has  been  replaced.
Replace the imaging  drum,  and  reset the counter.
88  Toner Low
Remove the toner cartridge,  and  firmly shake  it  to  redistribute  the toner within  the cartridge.
Replace the toner cartridge.
88  Replace Toner Cartridge
Replace the specified toner cartridge.
To ignore the message  and  continue printing, press  the Back button .  The  remainder of the print  job may not print
correctly.
To cancel the print  job,  press  the Cancel  button .
200 Paper Jam
There is a  paper jam  at the printer input sensor.
1.  Turn the printer off before checking the printer.
2 .  Open the front cover by pressing the button on the right  side  of the printer and  lowering  the cover.