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DELL 2150cn User Manual

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Page 461

Troubleshooting Guide459
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Action Yes No
1 Ensure that the standard 250-sheet tray is 
properly inserted.
Does this solve your problem?The task is 
complete.Proceed to the 
action 
corresponding 
to the type of 
the print media 
being used:
• Thick - 2a
• Thin - 2b
• Coated - 2c
• Envelope - 
2d
If performing 
manual duplex 
printing, go to 
action...

Page 462

460Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
SSF Misfeed Jam
2e Ensure that the print media is not curled.
Does this solve your problem?The task is 
complete.Go to action 3a.
2f Is the print media damp? Go to action 3d. Go to action 3a.
3a Fan the print media.
Does this solve your problem?The task is 
complete.Go to action 3b.
3b Wipe the retard roller in the standard...

Page 463

Troubleshooting Guide461
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Action Yes No
1 Ensure that the SSF is properly inserted.
Does this solve your problem?The task is 
complete.Proceed to the 
action 
corresponding 
to the type of 
the print media 
being used:
• Thick - 2a
• Thin - 2b
• Coated - 2c
• Envelope - 
2d
If performing 
manual duplex 
printing, go to 
action 2e.
If using paper...

Page 464

462Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Optional 250-Sheet Feeder Misfeed Jam
2f Is the print media damp? Go to action 3d. Go to action 3a.
3a Fan the print media.
Does this solve your problem?The task is 
complete.Go to action 3b.
3b Wipe the retard roller in the SSF tray with a cloth 
moistened with water.
Does this solve your problem?The task is 
complete.Go to...

Page 465

Troubleshooting Guide463
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Regi Jam (Exit Sensor On JAM)
Exit Jam (Exit Sensor Off JAM)
3a Use thick paper that is 105 g/m2 or less.
Does this solve your problem?The task is 
complete.Go to action 4a.
3b Use thin paper that is 60 g/m
2 or more.
Does this solve your problem?The task is 
complete.Go to action 4a.
3c Ensure that the print media is not...

Page 466

464Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Standard 250-Sheet Tray/Optional 250-Sheet Feeder Multi-feed Jam
SSF Multi-feed Jam
Action Yes No
1 Ensure that the tray is properly inserted.
Does this solve your problem?The task is 
complete.If using coated 
paper, go to 
action 2.
If using other 
type of print 
media, go to 
action 3.
2 Load coated paper one sheet at a...

Page 467

Troubleshooting Guide465
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Noise
Action Yes No
1 To specify the cause of the noise, perform the 
Auto Registration Adjustment.
Does this solve your problem? Go to action 2. Go to action 3.
2 Replace the PHD unit if you have a spare unit. 
Does this solve your problem? The task is 
complete.Contact Dell.
3 Replace the toner cartridge (K). See Replacing...

Page 468

466Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
6 Replace the toner cartridge (C). See Replacing 
the Toner Cartridges.The task is 
complete. (The 
toner cartridge 
(C) you are 
using has been 
damaged. 
Replace it with 
a new one.)Contact Dell.
 

Page 469

Troubleshooting Guide467
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Problems With Installed Optional Accessories
If an option does not operate correctly following installation or stops working:
• Turn off the printer, wait for 10 seconds, and then turn on the printer. If this 
does not fix the problem, unplug the printer, and check the connection 
between the option and the printer.
• Print...

Page 470

468Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
CTD Sensor Error 
Error 009-340 
Code:xx Restart 
Printer, Check CTD 
Unit 092-910 Clean 
CTD Sensor, or Check 
CTD Unit 092-310 is 
displayed.Clean the CTD sensor. See Cleaning the CTD Sensor.
Authentication 
error has occurred. 
The account is not 
registered. Please 
contact the system 
administrator. 016-
757 is...
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