DELL 2150cn User Manual

DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
429
Troubleshooting
 

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Troubleshooting Guide431
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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
28
Troubleshooting Guide
Basic Printer Problems
Some printer problems can be easily resolved. If a problem occurs with your 
printer, check each of the following:
The power cable is plugged into the printer and a properly grounded electrical 
outlet.
• The printer is turned on.
• The electrical outlet is not turned off at...

432Troubleshooting Guide
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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Printing Problems
Problem Action
Job did not print or incorrect 
characters printed.Ensure that the top menu appears on the operator panel 
before you send a job to print. Press the   (Menu) 
button to return to the top menu.
Ensure that the print media is loaded in the printer. Press 
the  (Menu) button to return to the top...

Troubleshooting Guide433
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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Print media misfeeds or 
multiple feeds occur in the 
standard 250-sheet tray or 
single sheet feeder.Ensure that the print media you are using meets the 
specifications for your printer. See Supported Paper 
Types for more information.
Fan the print media before loading it in the standard 
250-sheet tray.
Ensure that the...

434Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Print Quality Problems
 NOTE: Some of the following procedures that use the Tool Box can also be 
performed using the operator panel or Dell Printer Configuration Web Tool. For 
information on how to use the operator panel and Dell Configuration Web Tool, see 
Understanding the Tool Box Menus and Dell Printer Configuration...

Troubleshooting Guide435
FILE LOCATION:  C:\Users\fxstdpc-
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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
• Auger mark
• Wrinkled/Stained paper
• Damage on the leading edge of paper
The output is too light
Action Yes No
1 The toner cartridges may be low or need to be 
replaced. Confirm the amount of toner left in 
each toner cartridge. 
aCheck the toner level in the Status tab in the 
Status Monitor.
bReplace the toner...

436Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
4 The print media surface may be uneven. Try 
changing the Paper Type setting in the printer 
driver. For example, change the plain paper to 
thick.
aOn the Paper/Output tab, change the Paper 
Ty p e
 setting.
Does this solve your problem?The task is 
complete.Go to action 5.
5 Verify that the correct print media is being...

Troubleshooting Guide437
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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
8 Ensure that the dispense motor for each toner 
cartridge functions properly.
aLaunch the Tool Box, and click Machine 
Check 
on the Diagnosis tab.
bSelect Dispense Motor Check (Yellow), 
Dispense Motor Check (Magenta)
, 
Dispense Motor Check (Cyan), or Dispense 
Motor Check (Black) 
from the drop-down 
list box, and click...

438Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Toner smears or print comes off
10 Replace the PHD unit if you have a spare unit. 
aReplace the PHD unit. See Replacing the 
Print Head Device (PHD) Unit and 
Installing a PHD Unit.
bAfter you replace the PHD unit, click Chart 
Print 
on the Diagnosis tab.
cClick the 4 Colors Configuration Chart 
button.
The 4 Colors...