Dell 2150cn User Guide
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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY 429 Troubleshooting
430 FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Troubleshooting Guide431 FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY 28 Troubleshooting Guide Basic Printer Problems Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following: The power cable is plugged into the printer and a properly grounded electrical outlet. • The printer is turned on. • The electrical outlet is not turned off at any switch or breaker. • Other electrical equipment plugged into the outlet are working. • Optional memory is properly installed. If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem. Display Problems Problem Action After the printer is turned on, the display on the operator panel is blank, keeps showing Please wait..., or the back light is not lit. • Turn off the printer, wait for 10 seconds, and turn on the printer. • Self Test Message appears on the operator panel. When the test is completed, Ready to Print is displayed. Menu settings changed from the operator panel have no effect.Settings in the software program, the printer driver, or the printer utilities are overriding the settings made on the operator panel.
432Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY Printing Problems Problem Action Job did not print or incorrect characters printed.Ensure that the top menu appears on the operator panel before you send a job to print. Press the (Menu) button to return to the top menu. Ensure that the print media is loaded in the printer. Press the (Menu) button to return to the top menu. Verify that the printer is using the correct page description language (PDL). Verify that you are using the correct printer driver. Ensure that the correct USB or Ethernet cable is securely connected to the printer. Verify that the correct print media size is selected. If you are using a print spooler, verify that the spooler has not stalled. Check the printers interface from the Admin Menu. Determine the host interface you are using. Print a panel settings page to verify that the current interface settings are correct.
Troubleshooting Guide433 FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY Print media misfeeds or multiple feeds occur in the standard 250-sheet tray or single sheet feeder.Ensure that the print media you are using meets the specifications for your printer. See Supported Paper Types for more information. Fan the print media before loading it in the standard 250-sheet tray. Ensure that the print media is loaded correctly. Ensure that the width and length guides of the print media sources are adjusted correctly. Ensure that the standard 250-sheet tray is securely inserted. Do not overload the tray. Do not force print media into the single sheet feeder when you load it; otherwise, it may skew or buckle. Ensure that the print media is not curled. Face the recommended print side up or down appropriately for the type of print media you are using. See Loading Print Media in the Standard 250-Sheet Tray and the Optional 250-Sheet Feeder for more information. Turn the print media over or around and try printing again to see if feeding improves. Do not mix print media types. Do not mix reams of print media. Remove the top and bottom curled sheets of a ream before loading the print media. Load print media only when the tray is empty. Wipe the retard rollers in the standard 250-sheet tray or single sheet feeder with a cloth moistened with water. The envelope is creased after printed.Make sure that the envelope is loaded in the standard 250-sheet tray or single sheet feeder as instructed in Loading Envelopes in the Standard 250-Sheet Tray and Optional 250-Sheet Feeder or Loading an Envelope in the SSF. Problem Action
434Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY Print Quality Problems NOTE: Some of the following procedures that use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool. For information on how to use the operator panel and Dell Configuration Web Tool, see Understanding the Tool Box Menus and Dell Printer Configuration Web Tool. • The output is too light • Toner smears or print comes off • Random spots/Blurred images • The entire output is blank • Streaks appear on the output • Part or the entire output is black • Pitched color dots • Vertical blanks • Ghosting • Light-induced fatigue •Fog • Bead-Carry-Out (BCO) • Jagged characters •Banding Page breaks in unexpected places.Increase the value for Time-Out on the operator panel, the Tool Box, or Dell Printer Configuration Web Tool. Print media does not stack neatly in the output bin.Turn the print media stack over in the tray. Cannot perform manual duplex printing.Select Flip on Short Edge or Flip on Long Edge from the Duplex menu on the Paper/Output tab in the printer driver. Cannot print from the standard 250-sheet tray because the print media in the tray is curled.Load the print media into the single sheet feeder. Problem Action
Troubleshooting Guide435 FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY • Auger mark • Wrinkled/Stained paper • Damage on the leading edge of paper The output is too light Action Yes No 1 The toner cartridges may be low or need to be replaced. Confirm the amount of toner left in each toner cartridge. aCheck the toner level in the Status tab in the Status Monitor. bReplace the toner cartridges as necessary. Does this solve your problem?The task is complete.Go to action 2. 2 If you are using non-Dell brand toner cartridges, disable the Non-Dell Toner option. aLaunch the Tool Box, and click Non-Dell To n e r on the Printer Maintenance tab. bEnsure that the On check box is not selected. Does this solve your problem?The task is complete.Go to action 3. 3 Disable the Toner Saving Mode in the printer driver. aOn the Advanced tab, ensure that the To n e r Saving Mode check box is not selected. Does this solve your problem?The task is complete.Go to action 4.
436Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY 4 The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick. aOn the Paper/Output tab, change the Paper Ty p e setting. Does this solve your problem?The task is complete.Go to action 5. 5 Verify that the correct print media is being used. See Supported Paper Types. If not, use the print media recommended for the printer. Does this solve your problem?The task is complete.Go to action 6. 6 Ensure that the eight yellow ribbons are correctly removed from the Print Head Device (PHD) unit. See Removing the Print Head Device (PHD) Ribbons and Installing a PHD Unit. If not, remove the ribbons. Does this solve your problem?The task is complete.Go to action 7. 7 Ensure that the developer motor functions properly. aLaunch the Tool Box, and click Machine Check on the Diagnosis tab. bSelect Main Motor Operation Check from the drop-down list box and click the Start button. cClick the Play of Sound button to check the motor sound. Does the motor function properly? Go to action 8. Contact Dell. Action Yes No
Troubleshooting Guide437 FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY 8 Ensure that the dispense motor for each toner cartridge functions properly. aLaunch the Tool Box, and click Machine Check on the Diagnosis tab. bSelect Dispense Motor Check (Yellow), Dispense Motor Check (Magenta) , Dispense Motor Check (Cyan), or Dispense Motor Check (Black) from the drop-down list box, and click the Start button. cClick the Play of Sound button to check the motor sound. dRepeat steps b and c to perform Dispense Motor Check for the rest of the toner cartridges. NOTE: You can perform Dispense Motor Check for CMYK in any order you desire. Does the dispense motor function properly?Go to action 9. Contact Dell. 9 If printing many low density images, execute the Toner Refresh Mode. aLaunch the Tool Box, and click Refresh Mode on the Diagnosis tab. bClick the Yellow button under To n e r Refresh Mode. cRepeat step b for Magenta, Cyan, and Black buttons. CAUTION: Using the Refresh Mode consumes extra toner. dAfter you complete the To n e r R e f r e s h Mode , select Chart Print from the list on the Diagnosis tab. eClick the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Does this solve your problem?The task is complete.Go to action 10. Action Yes No
438Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY Toner smears or print comes off 10 Replace the PHD unit if you have a spare unit. aReplace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing a PHD Unit. bAfter you replace the PHD unit, click Chart Print on the Diagnosis tab. cClick the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Does this solve your problem?The task is complete.Contact Dell. Action Yes No 1 The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick. aOn the Paper/Output tab, change the Paper Ty p e setting. Does this solve your problem?The task is complete.Go to action 2. 2 Verify that the correct print media is being used. See Supported Paper Types. If not, use the print media recommended for the printer. Does this solve your problem?The task is complete.Go to action 3. Action Yes No