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Dell 2150cdn User Guide

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Page 451

Troubleshooting Guide449
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Fog
Bead-Carry-Out (BCO)
Action Yes No
1 Execute the PHD Refresh Mode.
aLaunch the Tool Box, and click Refresh 
Mode 
on the Diagnosis tab.
bAfter you start the Drum Refresh Mode, 
click 
Chart Print on the Diagnosis tab.
cClick the 4 Colors Configuration Chart 
button.
The 4 Colors Configuration Chart is printed.
Does this...

Page 452

450Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Jagged characters
Action Yes No
1 If the printer is installed in a high altitude 
location, set the altitude of the location.
aLaunch the Tool Box, and click Adjust 
Altitude 
on the Printer Maintenance tab.
bSelect the value close to the altitude of the 
location where the printer is installed.
Does this solve your...

Page 453

Troubleshooting Guide451
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Banding
Action Yes No
1Set Screen to Fineness in the printer driver.
aOn the Advanced tab, set Screen under 
Items: to Fineness.
Does this solve your problem?The task is 
complete.Go to action 2.
2Set Print Mode to High Quality in the printer 
driver.
aOn the Graphics tab, select High Quality 
from 
Print Mode. 
Does this...

Page 454

452Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Auger mark
Action Yes No
1 Locate the cause of the problem using the Pitch 
Configuration Chart.
aLaunch the Tool Box, and click Chart Print 
on the 
Diagnosis tab.
bClick the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Is the cause of the problem located?Proceed to the 
action 
corresponding...

Page 455

Troubleshooting Guide453
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Wrinkled/Stained paper
Action Yes No
1 Locate the cause of the problem using the Pitch 
Configuration Chart.
aLaunch the Tool Box, and click Chart Print 
on the 
Diagnosis tab.
bClick the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Does the output match with the pattern for auger 
mark?Go to...

Page 456

454Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Action Yes No
1 Verify that the correct print media is being used. 
See Supported Paper Types. If not, use the print 
media recommended for the printer.
Does this solve your problem?The task is 
complete.If printing on an 
envelope, go to 
action 2a.
If printing on 
print media 
other than 
envelopes, go 
to action 2b.
2a...

Page 457

Troubleshooting Guide455
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Damage on the leading edge of paper
Jam/Alignment Problems
 NOTE: Some of the following procedures that use the Tool Box can also be 
performed using the operator panel or Dell Printer Configuration Web Tool. For 
information on how to use the operator panel and Dell Configuration Web Tool, see 
Understanding the Tool Box...

Page 458

456Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
• Regi Jam (Exit Sensor On JAM)
• Exit Jam (Exit Sensor Off JAM)
• Standard 250-Sheet Tray/Optional 250-Sheet Feeder Multi-feed Jam
• SSF Multi-feed Jam
The top and side margins are incorrect
Color registration is out of alignment
Action Yes No
1 Ensure that the margins are set correctly on the 
application being used.
Does...

Page 459

Troubleshooting Guide457
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Action Yes No
1 Execute auto color registration adjustment.
aOn the operator panel, press the   (Menu) 
button and select 
Admin Menu
MaintenanceColor Reg 
Adjustment
Auto Correct.
OR
aLaunch the Tool Box, and click Color 
Registration Adjustment
 on the Printer 
Maintenance
 tab.
bClick the Start button under Auto...

Page 460

458Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Images are skewed
Standard 250-Sheet Tray Misfeed Jam
3b Print the Color Regi Configuration Chart and 
manually correct the color registration. 
aLaunch the Tool Box, and click Color 
Registration Adjustment
 on the Printer 
Maintenance
 tab.
bClick the St ar t  button under Print Color 
Regi Chart
.
The Color Regi...
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