Dell 2150cdn User Guide

Troubleshooting Guide439
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Random spots/Blurred images
3 Replace the PHD unit if you have a spare unit.
aReplace the PHD unit. See Replacing the 
Print Head Device (PHD) Unit and 
Installing a PHD Unit.
bAfter you replace the PHD unit, test print 
your document again.
Does this solve your problem?The task is 
complete.Contact Dell.
Action Yes No
1...

440Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
The entire output is blank
3 Replace the PHD unit if you have a spare unit.
aReplace the PHD unit. See Replacing the 
Print Head Device (PHD) Unit and 
Installing a PHD Unit.
bAfter you replace the PHD unit, click Chart 
Print 
on the Diagnosis tab.
cClick the Pitch Configuration Chart button.
The Pitch Configuration Chart...

Troubleshooting Guide441
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
3 Disable the Toner Saving Mode in the printer 
driver.
aOn the Advanced tab, ensure that the To n e r  
Saving Mode
 check box is not selected.
Does this solve your problem?The task is 
complete.Go to action 4.
4 The print media surface may be uneven. Try 
changing the Paper Type setting in the printer 
driver. For example,...

442Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Streaks appear on the output
8 Ensure that the dispense motor for each toner 
cartridge functions properly.
aLaunch the Tool Box, and click Machine 
Check 
on the Diagnosis tab.
bSelect Dispense Motor Check (Yellow), 
Dispense Motor Check (Magenta)
, 
Dispense Motor Check (Cyan), or Dispense 
Motor Check (Black) 
from the...

Troubleshooting Guide443
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Part or the entire output is black
Action Yes No
1 The toner cartridges may be low or need to be 
replaced. Confirm the amount of toner left in each 
toner cartridge. 
aCheck the toner level in the Status tab in the 
Status Monitor.
bReplace the toner cartridges as necessary.
Does this solve your problem?The task is...

444Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Pitched color dots
Action Yes No
1 Ensure Output Color is set to Color (Auto) in 
the printer driver.
aOn the Graphics tab, ensure that the Output 
Color
 is set to Color (Auto).
Does this solve your problem?The task is 
complete.Go to action 2.
2 Replace the PHD unit if you have a spare unit. 
aReplace the PHD unit. See...

Troubleshooting Guide445
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Vertical blanks
Action Yes No
1 Locate the cause of the problem using the Pitch 
Configuration Chart.
aLaunch the Tool Box, and click Chart Print 
on the 
Diagnosis tab.
bClick the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
cCompare the pitch of the color spots on your 
output with that on...

446Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Ghosting
Action Yes No
1 Ensure the light path is not covered.
aRemove the PHD unit, and keep it in the dark 
place. See Replacing the Print Head Device 
(PHD) Unit.
bCheck the light path, and then remove the 
shielding.
cRe-install the PHD unit. See Installing a 
PHD Unit.
dLaunch the Tool Box, and click Chart Print 
on the...

Troubleshooting Guide447
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Action Yes No
1 Locate the cause of the problem using the Ghost 
Configuration Chart.
aLaunch the Tool Box, and click Chart Print 
on the 
Diagnosis tab.
bClick the Ghost Configuration Chart 
button.
The Ghost Configuration Chart is printed.
Is the type of the problem identified?Proceed to the 
action 
corresponding 
to the...

448Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Light-induced fatigue
Action Yes No
1 Check the light fatigue pattern using the Pitch 
Configuration Chart.
aLaunch the Tool Box, and click Chart Print 
on the 
Diagnosis tab.
bClick the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Does the pattern on the output match with that on 
the Pitch...