DELL 2145cn User Manual

Troubleshooting | 71
File Name ExistThe file name you 
have entered already 
exists.Enter a different file 
name.
File Name 
Over LimitThe file names you 
can use are from 
doc001 to doc999. 
However, all file 
names are used 
already.Delete unnecessary 
files.
Fuser Fan 
LockedThere is a problem in 
the cooling fan of the 
printer.Open and then close the 
front cover.
Global Address 
Not FoundWhen the device is 
unable to locate the 
given address of the 
Global server.Check the search ID.
Global Query...

72 | Troubleshooting
Not AssignedThe speed button or 
speed dial number 
you tried to use has 
no number assigned 
to it.Enter the number 
manually using the 
number keypad or store 
the number or address.
Not Available
Try Again LaterCan not perform the 
task immediately 
because too many 
tasks are running at 
once. Try again when current 
task is completed. 
NonDELL Toner
TThe color toner 
cartridge which the 
arrow indicates is not 
a Dell-genuine 
cartridge.
Press OK to toggle 
the message to Stop...

Troubleshooting | 73
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem is 
corrected. If the problem persists, call for service.
Paper feeding 
Send Error
(Wrong Config)There is a problem on 
the network interface 
card.Configure your network 
interface card correctly.
Toner Empty
TThe color toner 
cartridge has run out. 
The printer stops 
printing.
Press OK to toggle 
the message to Stop,...

74 | Troubleshooting
Printing problems
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
The printer does 
not print.The printer is not 
receiving power.Check the power cord 
connections. Check the 
power switch and the power 
source.
The printer is not 
selected as the 
default printer.Select Dell 2145cn Color 
Laser MFP as your default 
printer in your Windows.
Check the printer for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam 
(see Clearing paper...

Troubleshooting | 75
Printing quality problems
If the inside of the printer is dirty or paper has been loaded improperly, you 
may notice a reduction in print quality. See the table below to clear the 
problem.
The printer does 
not print PDF file 
correctly. Some 
parts of 
graphics, text, or 
illustrations are 
missing.Incompatibility 
between the PDF 
file and the Acrobat 
products.Printing the PDF file as an 
image may solve this 
problem. Turn on Print As 
Image from the Acrobat 
printing options....

76 | Troubleshooting
Color or Black 
backgroundIf the amount of background shading becomes 
unacceptable:
• Change to a lighter weight paper. See 
Selecting print media on page 24.
• Check the printer’s environment: very dry 
(low humidity) or high humidity (higher than 
80% RH) conditions can increase the 
amount of background shading.
• Remove the old toner cartridge and install 
a new one. See Replacing the toner 
cartridge on page 59.
Toner smear• Clean the inside of the printer. See 
Cleaning the...

Troubleshooting | 77
Copying problems
Solid Color or 
Black pages• The toner cartridge may not be installed 
properly. Remove the cartridge and reinsert 
it.
• The toner cartridge may be defective and 
need replacing. Remove the toner cartridge 
and install a new one. See Replacing the 
toner cartridge on page 59.
• The printer may require repair. Contact a 
service representative.
Loose toner• Clean the inside of the printer. See 
Cleaning the inside on page 56.
• Check the paper type and quality. See...

78 | Troubleshooting
Scanning problems Dell Scan Manager problems
Fax problems
CONDITIONSUGGESTED SOLUTIONS
The scanner does 
not work.• Ensure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the DADF.
• There may not be enough available memory 
to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the USB cable is connected 
properly.
• Ensure that the USB cable is not...

Troubleshooting | 79
Common PostScript problems
The following situations are PS language specific and may occur when 
several printer languages are being used.
Common Windows problems
The printer dials a 
number, but a 
connection with the 
other fax printer fails.The other fax printer may be turned off, out of 
paper, or cannot answer incoming calls. Speak 
with the other printer operator and ask her/him 
to sort out the problem.
Faxes do not store in 
memory. There may not be enough memory space to...

80 | Troubleshooting
Common Linux problems
CONDITIONSUGGESTED SOLUTIONS
The printer does not 
print.• Check if the printer driver is installed in your 
system. Open Unified Driver configurator 
and switch to the Printers tab in Printers 
configuration window to look at the list of 
available printers. Ensure that your printer is 
displayed on the list. If not, invoke Add new 
printer wizard to set up your device.
• Check if the printer is started. Open Printers 
configuration and select your printer on...