Dell 1355cn User Guide

Troubleshooting489
The top margins is incorrect
2Check the crease. Is the crease within 30 mm of 
the four edges of the envelope?This type of 
crease is 
considered 
normal. Your 
printer is not at 
fault.If the envelope 
is 220 mm or 
longer (C5 or 
Envelope#10), 
go to action 3a. 
If the envelope 
is shorter than 
220 mm 
(Monarch or 
DL), go to 
action 3b.
3a
Does the envelope have a flap on the long edge? The envelope is 
Envelope#10. 
Go to 4b.The envelope 
is C5. Go to 
action 4a.
3bLoad the...

490Troubleshooting
Color registration is out of alignment
Action Yes No
1Ensure that the margins are set correctly on the 
application being used.
Is the problem recovered?The task is 
complete.Contact Dell.
Action Yes No
1Execute auto color registration adjustment.
1Launch the Tool Box, and click Registration 
Adjustment
 on the Printer Maintenance tab.
2Click the Start button next to Auto Correct.
Is the problem recovered?The task is 
complete.Go to action 2.
2Clean the CTD sensor.
1Clean the CTD...

Troubleshooting491
Protrudent / Bumpy paper
3Print the color registration chart and manually 
correct the color registration. 
1Click Registration Adjustment on the Printer 
Maintenance
 tab.
2Click the Start button next to Print Color 
Regi Chart
.
The color registration chart is printed.
3Adjust till all straight lines are at the value of 
0. See Adjusting Color Registration on 
page 450 for details.
4Click the Apply New Settings button.
5Click the Start button next to Print Color 
Regi Chart
 to print...

492Troubleshooting
Jam
 NOTE: In this section, some procedures that use the Tool Box can also be 
performed using the operator panel or Dell Printer Configuration Web Tool. For 
information on how to use the operator panel and Dell Configuration Web Tool, see 
Understanding the Printer Menus on page 359 and Dell Printer Configuration Web 
Tool on page 123.
Misfeed jam
Action Yes No
1 Remove the paper from the PSI, and then 
ensure that papers are properly inserted on the 
MPF.
Is the problem...

Troubleshooting493
Multi-feed jam
2c Ensure that the envelope is properly loaded in 
the MPF as instructed in Loading an Envelope 
in the Multipurpose Feeder (MPF) on 
page 207.
Is the problem recovered?The task is 
complete.Go to action 
3b.
2d Ensure that the print media is not curled.
Is the problem recovered?The task is 
complete.Go to action 
3a.
2e Is the print media damp? Go to action 
3c.Go to action 
3a.
3a Fan the print media.
Is the problem recovered?The task is 
complete.Go to action 
3b.
3b...

494Troubleshooting
A document jam occurs in the ADF if scanning of multiple-sheet document 
is cancelled while scanning is in progress.
Copy Problem
Fax Problems
3b Fan the print media.
Is the problem recovered?The task is 
complete.Contact Dell.
Action Yes No
1 Clear the jam. See Clearing Paper Jams From 
the ADF on page 461.
Is the problem recovered?The task is 
complete.Contact Dell.
Problem Action
A document loaded in the 
ADF cannot be copied.Ensure that the ADF cover is firmly closed. 
Problem...

Troubleshooting495
The numbers stored in the 
memory do not dial correctly.Ensure that the numbers are stored in the memory 
correctly. 
Print a Address Book list. 
The document does not feed 
into the printer.Ensure that the document is not wrinkled and you are 
putting it in correctly. Check that the document is of 
the right size, not too thick or thin. 
Ensure that the ADF cover is firmly closed. 
Faxes are not received 
automatically.The FAX mode should be selected. 
Ensure that there is paper in...

496Troubleshooting
Scanning Problems
Blank areas appear at the 
bottom of each page or on 
other pages, with a small 
strip of text at the top.You may have chosen the wrong paper settings in the 
user option setting. See Print Media Guidelines on 
page 189.
The printer will not send or 
receive faxes.Ensure that the country code is set correctly under 
(Menu)  
System Admin Menu  Fax 
Settings
  Country.
Check that the phone line is connected properly. See 
Connecting the Telephone Line on page 48....

Troubleshooting497
The printer scans very slowly. Graphics are scanned more slowly than text when 
using the Scan to E-mail or Scan to Network feature. 
Communication speed becomes slow in scan mode 
because of the large amount of memory required to 
analyze and reproduce the scanned image. 
Scanning images at a high resolution takes more time 
than scanning at a low resolution.
Document misfeeds or 
multiple feeds occur in the 
Automatic Document Feeder 
(ADF).Ensure that the document’s paper type meets...

498Troubleshooting
The printer does not properly 
transfer scan data to a 
specified destination via the 
Scan to E-mail or Scan to 
Network feature. Check if the following settings have been set correctly 
on the Dell Printer Configuration Web Tool.
Scan to Network
Check the following settings under Address Book  
Server Address:
• Server Address
•Share Name
•Server Path
•Login Name
• Login Password
Scan to E-mail
Check the following setting under Address Book  
Fax /E - Mail :
• E-Mail Address
Cannot...