Dell 1355cn User Guide

Troubleshooting499
Scanner Driver/Printer Utility Problems
Problem Action
Unable to retrieve the 
Address Book data from the 
printer on the Address Book 
Editor.Ensure that your computer and the printer is properly 
connected with the USB cable.
Ensure that the printer’s power is on.
Ensure that the printer driver is installed on your 
computer. (The Address Book Editor retrieves the 
Address Book data via the printer driver.) 
The TWAIN driver cannot 
connect to the printer.Ensure that your computer...

500Troubleshooting
Other Problems
Contacting Service
When you call for printer service, be prepared to describe the problem you are 
experiencing or the error message on the display.
You need to know the model of your printer and serial number. See the label 
located inside the side door of your printer.
Failed to execute ScanButton 
Manager.Uninstall ScanButton Manager on your computer and 
then reinstall it.
An unexpected error 
occurred on ScanButton 
Manager. Uninstall ScanButton Manager on your...

501
Appendix
 

502
 

Appendix503
B
Appendix
Dell Technical Support Policy
Technician-assisted technical support requires the cooperation and 
participation of the customer in the troubleshooting process and provides for 
restoration of the operating system, software program and hardware drivers to 
the original default configuration as shipped from Dell, as well as the 
verification of appropriate functionality of the printer and all Dell-installed 
hardware. In addition to this technician assisted technical support, online...

504Appendix
support.euro.dell.com (Europe only)
• Dell Support e-mail addresses
[email protected]
[email protected] 
[email protected] (Latin America and Caribbean countries only)
[email protected]
 (Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses
[email protected]
 (Asian/Pacific countries only)
[email protected] (Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your e-mail address as your password....

Appendix505
Dell provides several online and telephone-based support and service options. 
Availability varies by country and product, and some services may not be 
available in your area. To contact Dell for sales, technical support, or 
customer service issues:
1
Visit support.dell.com.
2Verify your country or region in the Choose A Country/Region drop-down 
menu at the bottom of the page. 
3Click Contact Us on the left side of the page.
4Select the appropriate service or support link based on your...

506Appendix
 

Index507
Index
Numerics
100Base-TX Full-Duplex, 167
100Base-TX Half-Duplex, 167
10Base-T Full-Duplex, 167
10Base-T Half-Duplex, 167
A
A4, 196
A5, 196
About printer, 33
AC (All Clear) button, 224, 415
Address Book, 125, 131, 147, 
179, 374
Address Book Editor, 412
ADF Cover, 34, 36, 461
ADF Glass, 455
Ad-Hoc, 168
Adjust Altitude, 145, 158, 340, 
401
Adjust BTR, 145, 156, 337, 397
Adjust ColorRegi, 399
Adjust Fuser, 145, 156, 338, 398
Adjusting Color 
Registration, 450
Admin Menu, 374Administrator...

508Index
Automatic Document Feeder 
(ADF), 33, 36
Automatic Redialing, 302
Avoiding Jam, 229, 459
B
B&W / Color LED, 224
B5, 196
Back button, 224, 415
Backspace button, 224, 415
Base memory, 430
Basic Information, 165
Basic printer problem, 477
Blue plug, 48
Bonjour(mDNS), 163, 167
BTR Refresh, 400
BTR Refresh Mode, 341
C
C5, 196
Cable, 431
Cancel button, 224, 415
Canceling a job, 230
Canceling print job
From computer, 2 30
Carbonless copy paper, 191
CCP, 191Changing the settings of menu 
item, 133
Chart...