Dell 1350cnw User Guide

Troubleshooting287
23
Troubleshooting
Basic Printer Problems
Some printer problems can be easy to resolve. If a problem occurs with your 
printer, check each of the following:
• The power cable is connected to the printer, and to a properly grounded  electrical outlet.
• The printer is turned on.
• The electrical outlet is not turned off at any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• When your printer is connected to the network with the Ethernet cable,  the...

288Troubleshooting
Printing Problems
Menu settings changed from 
the operator panel have no 
effect.Settings in the software program, the printer driver, or 
the printer utilities have precedence over the settings 
made on the operator panel.
Change the menu settings from the printer driver, the 
printer utilities, or the software program instead of the 
operator panel.
Problem Action
Job did not print or incorrect 
characters printed. Ensure that 
Ready to Print appears on the 
operator panel before you...

Troubleshooting289
Print media misfeeds or 
multiple feeds occurEnsure that the print media you are using meets the 
specifications for your printer. See Supported Paper 
Sizes on page 162 for more information.
Fan the print media before loading it.
Ensure that the print media is loaded correctly.
Do not overfill the print media sources.
Do not force print media into the Priority Sheet 
Inserter (PSI) or the Multipurpose Feeder (MPF) 
when you load it. Otherwise, it may skew or buckle.
Ensure that the...

290Troubleshooting
Print Quality Problems
 NOTE: In this section, some procedures that use the Tool Box can also be 
performed using the operator panel or  Dell Printer Configuration Web Tool. For 
information on how to use the operator panel  and Dell Configuration Web Tool, see 
Understanding the Printer Menus on page 21 5 and Dell Printer Configuration Web 
Tool on page 109.
The output is too light
Action YesNo
1 The toner cartridges may be low or need to be 
replaced. Confirm the amount of toner in...

Troubleshooting291
Toner smears or print comes off/Stain on back side
3Verify that the  Paper Type setting in the printer 
driver matches the print media you loaded.
1On the Pa p e r / O u t p u t tab in Printing 
Preferences
 of the printer driver, check the 
Paper Type setting.
2Load dry (not damp) and corrected print 
media, and then click 
Print Test Page in 
Properties of the printer driver.
Is the problem recovered? The task is 
complete.
Go to action 4.
4 Disable the  Toner Saving Mode in the...

292Troubleshooting
Random spots/Blurred images
ActionYesNo
1 The print media surface may be uneven. Try 
changing the Pa p e r  Ty p e  setting in the printer 
driver. For example, change the plain paper to 
thick.
1On the Pa p e r / O u t p u t   tab in Printing 
Preferences  of the printer driver, change the 
Paper Type  setting.
Is the problem recovered? The task is 
complete.
Go to action 2.
2 Verify that the correct print media is being 
used. See Supported Paper Sizes on page 162. 
If not, use the...

Troubleshooting293
The entire output is blank
If this trouble comes out, contact Dell.
ActionYesNo
1 Ensure that the toner cartridges are installed 
correctly. See 
Installing a Toner Cartridge on 
page 264.
Is the problem recovered? The task is 
complete.
Go to action 2.
2 If you use non-Dell brand toner cartridges, 
install Dell brand toner cartridges.
Is the problem recovered? The task is 
complete.
Go to action 3.
3 Clean up the fuser unit.
1Load one sheet of paper on the MPF, and then 
print a solid...

294Troubleshooting
Streaks appear on the output
If this trouble comes out, contact Dell.
Pitched color dots
If this trouble comes out, contact Dell.
Vertical blanks
 

Troubleshooting295
Mottle
Ghosting
ActionYesNo
1 Clean inside the printer and performing test 
print.
1Clean inside the printer by using the cleaning 
rod. See Cleaning Inside the Printer on 
page 266.
2Click Print Test Page in Properties of the 
printer driver.
Is the problem recovered? The task is 
complete.
Contact Dell.
Action Yes No
1 Adjust the transfer bias.
1Launch the Tool Box, click Adjust BTR on the 
Printer Maintenance tab.
2Adjust the setting for the type of print media 
being used.
Is the...

296Troubleshooting
ActionYesNo
1 Adjust the transfer bias.
1Launch the Tool Box, click Chart Print on the 
Diagnosis tab.
2Click the Ghost Configuration Chart button.
The Ghost Configuration Chart is printed.
3Launch the Tool Box, click BTR Refresh 
Mode
 on the Printer Maintenance tab.
4Check the check box next to On, and then 
click 
Apply New Settings.
5Click Chart Print on the Diagnosis tab.
6Click the Ghost Configuration Chart button.
The Ghost Configuration Chart is printed.
Is the problem...