DELL 1320c User Manual

							This method is usually the best use of system resources. The server handles driver modifications and print job processing. This lets network clients return to 
their programs much faster.  
   
If you use the point and print method, a subset of driver information is copied from the server to the client computer. This is just enough information to send a 
print job to the printer.  
For Windows   XP, Windows XP 64 - bit Edition, Windows Server   2003, and Windows 2000:  
1. On the Windows desktop of the client computer, double - click  My Network Places .  
 
2. Locate the host name of the server computer, and then double - click the host name.  
 
3. Right - click the shared printer name, and then click  Connect .  
Wait for the driver information to copy from the server computer to the client computer, and for a new printer object to be added to the  Printers and 
Faxes (Printers for Windows 2000)  folder. The copy time varies, based on network traffic and other factors.  
Close  My Network Places .  
 
4. Print a test page to verify print installation.  
 
5. Click  Start ®   Settings ®   Printers and Faxes (Printers for Windows 2000) .  
 
6. Select the printer you just created.  
 
7. Click  File ®   Properties .  
 
8. From the  General  tab, click  Print Test Page .  
 
When a test page prints successfully, printer installation is complete.  
For Windows Vista   and Windows Server 2008:  
1. On the Windows desktop of the client computer, click  Start ®   Network .  
 
2. Locate the host name of the server computer, and then double - click the host name.  
 
3. Right - click the shared printer name, and then click  Connect .  
 
4. Click  Install driver .  
 
5. Click  Continue in User Account Control  dialog.  
 
6. Wait for the driver information to copy from the server computer to the client computer, and for a new printer object to be added to the  Printers  folder. 
The time this takes varies, based on network traffic and other factors.  
 
7. Print a test page to verify print installation.  
 
8. Click  Start ®   Control Panel .  
 
9. Select  Printer .  
 
10. Right - click the printer you just created and select  Properties .  
 
11. From the  General  tab, click  Print Test Page .  
 
When a test page prints successfully, printer installation is complete.  
Peer - to - Peer  
   
If you use the peer - to - peer method, the printer driver is fully installed on each client computer. Network clients retain control of driver modifications. The client 
computer handles the print job processing.  
For Windows   XP, Windows XP 64 - bit Edition, Windows Server   2003, and Windows 2000:  
1. Click  Start ®   Settings ®   Printers and Faxes (Printers for Windows 2000) .  
 
2. Click  Add Printer  to launch the  Add Printer  wizard.  
 
3. Click  Next .  
 
4. Select  A network printer, or a printer attached to another computer , and then click  Next  (For Windows 2000, select the network printer from the 
Shared printers  list). If the printer is not listed, type in the path of the printer in the text box.  
For example:   \\\  
The server host name is the name of the server computer that identifies it to the network. The shared printer name is the name assigned during the 
server installation process.  
 
5. Click  Browse for a printer , and then click  Yes  (For Windows 2000, click  OK ).  
If this is a new printer, you may be prompted to install a printer driver. If no system driver is available, then you will need to provide a path to available 
drivers.  
 
6. Select whether you want this printer to be the default printer for the client, click  Next , and then click  Finish  (For Windows 2000, click  Finish ).  
 
7. Print a test page to verify printer installation:  
 
a.   Click  Start ®   Settings ®   Printers and Faxes (Printers for Windows 2000) .      
						

							 
b.   Select the printer you just created.  
 
c.   Click  File ®   Properties .  
 
d.   From the  General  tab, click  Print Test Page .  
When a test page prints successfully, printer installation is complete.  
 
For Window Vista   and Windows Server 2008:  
1. Click  Start ®   Control Panel ®   Hardware and Sound ®   Printers  ( Start ®   Control Panel ®   Printers  for Windows Server 2008).  
 
2. Click  Add a Printer  to launch the  Add Printer  wizard.  
 
3. Select  Add a network ,  wireless  or  Bluetooth printer , and then click  Next . If the printer is listed, select the printer and click  Next , or select  The printer 
that I want isnt listed  and type in the path of the printer in the  Select a shared printer by name  text box and click  Next .  
For example:  \\\  
The server host name is the name of the server computer that identifies it to the network. The shared printer name is the name assigned during the 
server installation process.  
 
4. If this is a new printer, you may be prompted to install a printer driver. If no system driver is available, then you will need to provide a path to available 
drivers.  
 
5. Select whether you want this printer to be the default printer for the client, click  Next .  
 
6. If you want to verify printer installation then click  Print a test page .  
 
7. Click  Finish .  
 
   
back to contents page    
						

							back to contents page  
Clearing Jams   
   
Careful selection of appropriate print media and proper loading allow you to avoid most jams. See  Print Media Guidelines  for more information.  
   Avoiding Jams  
   Identifying the Location of Paper Jams  
   Clearing Paper Jams From the Single Sheet Feeder  
   Clearing Paper Jams From the Tray 1  
   Clearing Paper Jams From the Fuser  
Avoiding Jams  
   
l Use only recommended print media. See  Print Media Guidelines  for more information.  
 
     
l See  Loading Print Media in Tray 1  and  Loading the Single Sheet Feeder  to load printer media properly.  
 
     
l Do not overload the print media sources. Ensure that the stack print media height does not exceed the maximum height indicated by the load line labels 
in the tray.  
 
     
l Do not load wrinkled, creased, damp, or curled print media.  
 
     
l Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try feeding one sheet at a time through the single sheet feeder.  
 
     
l Do not use print media that you have cut or trimmed yourself.  
 
     
l Do not mix print media sizes, weights, or types in the same print media source.  
 
     
l Ensure that the recommended print side is face up when you insert the print media. Also, the recommended print side should be face down when using 
the single sheet feeder.  
 
     
l Keep print media stored in an acceptable environment. For more information, see  Storing Print Media .  
 
     
l Do not remove the feeding tray during a print job.  
 
     
l Push the tray in firmly after loading.  
 
     
l Ensure that all cables that connect to the printer are correctly attached.  
 
     
l Overtightening the guides may cause jams.  
 
     
l Wipe the separator rollers in the tray or single sheet feeder with a cloth that is slightly dampened with water if jams caused by misfeeding paper occur 
frequently.  
 
Identifying the Location of Paper Jams  
   
The following illustration shows where paper jams may occur along the print media path.  
  NOTE:  Before buying large quantities of any print media, Dell recommends trying a sample first.  
						

							   
 
Clearing Paper Jams From the Single Sheet Feeder  
1. Pull the jammed paper out of the single sheet feeder. If no jammed paper can be found or it is hard to remove the paper, go to the next step to remove 
the jammed paper from the inside of the printer.  
 
 
   
2. Remove the tray 1 from the printer, and then pull out the jammed paper remaining inside the printer. If no jammed paper can be found or it is hard to 
remove the paper, go to the next step to remove the jammed paper from the inside of the printer.  
 
 
   
3. Open the front cover by pushing the button (right side) and remove the jammed paper. Then, confirm that there are no scraps of paper remaining inside 
the printer.  
 
    CAUTION:  Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer.  
1   Front cover  
2   Tray 1  
3   Single sheet feeder  
4   Fuser  
NOTICE:  To protect the drums of the toner cartridges against bright light, close the front cover within three minutes. If the front cover remains open for 
more than three minutes, print quality may deteriorate.
NOTE:  To resolve the error displayed on the operator panel, you must clear all print media from the print media path.  
						

							   
4. Close the front cover.  
 
5. Insert the tray back into the printer, and push until it stops.  
 
 
   
Clearing Paper Jams From the Tray 1  
1. Pull the tray out of the printer carefully. Hold the tray with both hands, lift the front slightly, and remove it from the printer.  
 
 
   
2. Remove all the jammed and/or creased paper from the tray.  
 
 
   
3. Pull the jammed paper out carefully to avoid tearing it. If it is still hard to remove the paper, go to the next step to remove the jammed paper from the 
inside of the printer.  
 
 
   NOTICE:  To protect the drums of the toner cartridges against bright light, close the front cover within three minutes. If the front cover remains open for 
more than three minutes, print quality may deteriorate.
NOTE:  To resolve the error displayed on the operator panel, you must clear all print media from the print media path.  
						

							   
4. Open the front cover by pushing the button (right side) and remove the jammed paper. Then, confirm that there are no scraps of paper remaining inside 
the printer.  
 
 
   
5. Close the front cover.  
 
 
   
6. Insert the tray into the printer, and push until it stops.  
 
 
   
Clearing Paper Jams From the Fuser  
1. Turn off the printer and wait for 30 minutes.  
 
2. Push the button (right side) and open the front cover.  
 
 
   
3. Lift the levers at both ends of the fuser, and remove the jammed paper. If any jammed paper cannot be found, go to the next step.  
 
    CAUTION:  Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer.  
NOTICE:  Ensure nothing touches or scratches the surface (black - colored film) of the belt unit. Scratches, dirt, or oil from your hands on the film of the 
belt unit may reduce print quality.
NOTICE:  To protect the drums of the toner cartridges against bright light, close the front cover within three minutes. If the front cover remains open for 
more than three minutes, print quality may deteriorate.
NOTE:  To resolve the error displayed on the operator panel, you must clear all print media from the print media path.  
						

							   
4. Open the cover of the fuser and remove the jammed paper.  
 
5. Close the cover of the fuser and press down the levers at both ends of the fuser.  
 
 
   
6. Confirm that there are no scraps of paper remaining inside the printer, and then close the front cover.  
 
 
   
   
back to contents page  CAUTION:  The fuser is hot. Do not touch it, doing so may cause burns.  
						

							back to contents page  
Troubleshooting Guide   
   
   Basic Printer Problems  
   Printing Problems  
   Print Quality Problems  
   Other Problems  
   Contacting Service  
Basic Printer Problems  
   
Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following:  
   
l The printer power cable is plugged into the printer and a properly grounded electrical outlet.  
 
     
l The printer power is on.  
 
     
l The electrical outlet is not turned off at any switch or breaker.  
 
     
l Other electrical equipment plugged into the outlet are working.  
 
     
l If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the 
problem.  
 
Printing Problems  
 
Problem   Action  
Job did not print 
or incorrect 
characters 
printed.   Ensure print media is loaded in the 
printer.  
Verify the printer is using the correct 
page description language (PDL).  
Verify that you are using the correct 
printer driver.  
Ensure you are using the correct 
Ethernet, or USB cable and that it is 
securely connected to the printer.  
Verify that the correct print media size is 
selected.  
If using a print spooler, verify that the 
spooler has not stalled.  
Check the printer interface from the  Tool 
Box  menu.  
Determine the host interface you are 
using. Print a Device Settings page to 
verify that the current interface settings 
are correct.  
Print media 
misfeeds  
or multiple feeds 
occur.   Ensure the print media you are using 
meets the specifications for your printer. 
See  Print Media Supported  for more 
information.  
Flex print media before loading it in any 
of the sources.  
Ensure the print media is loaded 
correctly.  
Ensure the width and length guides on 
the print media sources are adjusted 
correctly.    
						

							Print Quality Problems  
Print is too light.  
 
   
 
All of the print is too light.  
  Ensure the Tray 1 is securely inserted.  
Do not overfill the print media sources.  
Do not force print media into the single 
sheet feeder when you load it; 
otherwise, it may skew or buckle.  
Remove any curled print media from 
sources.  
Load the recommended print side 
correctly for the type of print media you 
are using. See  Loading Print Media in 
Tray 1  for more information.  
Turn the print media over or around and 
try printing again to see if feeding 
improves.  
Do not mix print media types.  
Do not mix reams of print media.  
Remove the top and bottom curled 
sheets of a ream before loading the print 
media.  
Load a print media source only when it is 
empty.  
Wipe the separator rollers in the tray or 
single sheet feeder with a cloth that 
slightly dampened with water.  
The envelope is 
creased after 
printing.   When you print a Monarch, Youkei 2, or 
Youkei 3 envelope, use Tray 1 to load 
the envelope with the flap open when 
the long edge of the envelope faces in 
the printer.  
Page breaks in 
unexpected 
places.   Increase the setting for Time - Out in the 
Printer Settings  menu in the  Dell 
Printer Configuration Web Tool.  
Print media does 
not stack neatly in 
the output bin.   Turn the print media stack over in the 
tray.  
Printer does not 
duplex pages.   Select Flip on Short Edge or Flip on Long 
Edge from the Duplex menu on the Print 
Setup tab in the printer driver.  
Paper is curled in 
the Tray 1.   Load the paper into the single sheet 
feeder.  
Is part or all of the print too light?  
All of the print is too light.  
Part of the print is too light.  
The toner cartridges may be low or need to be replaced. 
Confirm the amount of toner in each toner cartridge.  
1.   Press [Printer Status], and then click the Status tab in   
						

							Part of the print is too light.  
  the printer driver.    
Ensure Non - Dell Toner is not selected in the Printer 
Maintenance tab in the Tool Box.  
1.   Click the  Tool Box  button.    
Set Toner Saving Mode to Off in the printer driver.  
1.   Press [Printing Preferences], and then click the 
Advanced tab.    
If you are printing on an uneven print surface, change the 
paper type setting in the printer driver. For example, 
change the plain paper to thick.  
1.   Press [Printing Preferences], and then click the Paper 
Tray tab.    
Verify that the correct print media is being used.  
1.   See  Print Media Sizes and Support .    
Ensure that eight yellow ribbons are correctly removed 
from the PHD (Print Head Device) unit.  
1.   See  Replacing the PHD (Print Head Device) Unit  and 
 Installing the PHD Unit .    
Ensure that the developer motor starts.  
1.   Contact Dell.    
Ensure that the dispense motor starts.  
1.   Contact Dell.    
When you are printing many images with low density, do 
the Toner Refresh Mode.  
1.   Click the  Tool Box  button.    
2.   Press the Start button to check the density of colors.    
3.   If the print is too light, Select Refresh Mode from the 
list. Press the Start(1) - (4) buttons.    
   
CAUTION:  Using the Refresh Mode consumes extra toner.    
4.   After you complete the Refresh Mode, select Chart 
Print from the list. Press the Print with A4(3) or Print 
with Letter(C) button for 4 Colors Configuration Chart. 
 Printing  appears.  
Is the problem recovered?    
Yes. The task is complete.  
No. The PHD unit is old or damaged. Replace the PHD unit.  
Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button.    
3.   Press the Print with A4(3) or Print with Letter(C) 
button.  
Is the problem recovered?    
Yes. The PHD unit is old or damaged. Replace the PHD unit.  
No. Contact Dell.  
Contact Dell.  
1.   Contact Dell.    
When you are printing many images with low density, do 
the Toner Refresh Mode.  
1.   Click the  Tool Box  button.    
2.   Press the Start button to check the density of colors.