Dell 1320 C Manual

							Toner smears or print comes off page.  
   
If you are printing on an uneven print surface, change the paper type setting in the printer driver. For example, change the plain paper to thick.  
 
   
   
Toner spots appear on the page/printing is blurred.  
  3.   If the print is too light, Select Refresh Mode from the 
list. Press the Start(1) - (4) buttons.    
   
CAUTION:  Using the Refresh Mode consumes extra toner.    
4.   After you complete the Refresh Mode, select Chart 
Print from the list. Press the Print with A4(3) or Print 
with Letter(C) button for 4 Colors Configuration Chart. 
 Printing  appears.    
Is the problem recovered?  
Yes. The task is complete.  
No. The PHD unit is old or damaged. Replace the PHD unit.  
Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button.    
3.   Press the Print with A4(3) or Print with Letter(C) 
button.  
Is the problem recovered?    
Yes. The PHD unit is old or damaged. Replace the PHD unit.  
No. Contact Dell.  
Contact Dell.  
1.   Press [Printing Preferences], and then click the Paper 
Tray tab.    
Verify that the correct print media is being used.  
1.   See  Print Media Sizes and Support .    
Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, print paper.  Printing   
appears.  
Is the problem recovered?    
Yes. The PHD unit is old or damaged. Replace the PHD unit.  
No. Return to step 1.  
Try the spare fuser, if possible.  
1.   Replace the fuser. See  Removing the Used Fuser  
and  Installing a New Fuser .    
2.   After you replace the fuser, print paper.  Printing  
appears.  
Is the problem recovered?  
Yes. The fuser is old or damaged. Replace the fuser.  
No. Contact Dell.      
						

							   
 
Entire page is white.  
 
   
  Check the toner cartridges is installed correctly.  
1.   See  Installing the Toner Cartridges .    
Ensure the PHD unit is installed correctly.  
1.   See  Replacing the PHD (Print Head Device) Unit  and 
 Installing the PHD Unit .    
Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button.    
3.   Press Print with A4(1) or Print with Letter(A). 
 Printing  appears.    
Is the problem recovered?  
Yes. The PHD unit is old or damaged. Replace the PHD unit.  
No. Contact Dell.  
Contact Dell.  
The toner cartridges may be low or need to be replaced. 
Confirm the amount of toner in each toner cartridge.  
1.   Press [Printer Status], and then click the Status tab in 
the printer driver.    
Ensure Non - Dell Toner is not selected in the Printer 
Maintenance tab in the Tool Box.  
1.   Click the  Tool Box  button.    
Set Toner Saving Mode to Off in the printer driver.  
1.   Press [Printing Preferences], and then click the 
Advanced tab.    
If you are printing on an uneven print surface, change the 
paper type setting in the printer driver. For example, 
change the plain paper to thick.  
1.   Press [Printing Preferences], and then click the Paper 
Tray tab.    
Verify that the correct print media is being used.  
1.   See  Print Media Sizes and Support .    
Ensure that eight yellow ribbons are correctly removed 
from the PHD unit.  
1.   See  Replacing the PHD (Print Head Device) Unit  and 
 Installing the PHD Unit .      
						

							Streaks appear on the page.  
 
   
 
Part or all of the page prints in black.  
 
   
  Ensure that the developer motor statrs.  
1.   Contact Dell.    
Ensure that the dispense motor starts.  
1.   Contact Dell.    
Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button.    
3.   Press [Chart Print], and then press the Print with A4
(3) or Print with Letter(C) button.  
Is the problem recovered?    
Yes. The PHD unit is old or damaged. Replace the PHD unit.  
No. Contact Dell.  
Contact Dell.  
The toner cartridges may be low or need to be replaced. 
Confirm the amount of toner in each toner cartridge.  
1.   Press [Printer Status], and then click the Status tab in 
the printer driver.    
Ensure Non - Dell Toner is not selected in the Printer 
Maintenance tab in the Tool Box.  
1.   Click the  Tool Box  button.    
2.   Select  Non - Dell Toner from the list.    
Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button.    
3.   Press the Print with A4(1) or Print with Letter(A) 
button.  Printing  appears.  
Is the problem recovered?    
Yes. The PHD unit is old or damaged. Replace the PHD unit.  
No. Contact Dell.  
Contact Dell.  
Ensure Color (Auto) is selected in Output Color on the   
						

							Pitched dots prints in color  
 
   
 
Vertical blanks  
  Print Setup tab in the printer driver.  
1.   Press [Printing Preferences], and then click the Print 
Setup tab.    
Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button.    
3.   Press the Print with A4(3) or Print with Letter(C) 
button.    
Is the problem recovered?  
Yes. The PHD unit is old or damaged. Replace the PHD unit.  
No. Contact Dell.  
Contact Dell.  
Locate the cause of the problem by using the Pitch 
Configuration Chart.  
1.   Click the  Tool Box  button.    
2.   Press the Print with A4(1) or Print with Letter(A) 
button.    
3.   Do either of the following:    
When the cause of the problem was located in the PHD 
unit:  
1.    Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button.    
3.   Press the Print with A4(1) or Print with Letter(A) 
button.  Printing  appears.  
Is the problem recovered?    
Yes. The PHD unit is old or damaged. Replace the PHD unit.  
No. Contact Dell.  
When the cause of the problem was located in the fuser:  
1.   Replace the fuser. See  Removing the Used Fuser  
and  Installing a New Fuser .    
2.   After you replace the fuser, click the  Tool Box  button.    
3.   Press the Print with A4(1) or Print with Letter(A) 
button.  Printing  appears.  
Is the problem recovered?    
Yes. The fuser is old or damaged. Replace the fuser  
No. Contact Dell.  
When the cause of the problem was located in the 
printer:  
1.   Contact Dell.      
						

							   
 
Ghost  
  Ensure the light path is not covered.  
1.   Remove the PHD unit, and keep in the dark place. See 
 Replacing the PHD (Print Head Device) Unit .    
2.   Check the light path, and then remove the shielding.    
3.   Reinstall the PHD unit. See  Installing the PHD Unit .    
4.   Click the  Tool Box  button.    
5.   Press the Print with A4(1) or Print with Letter(A) 
button.  Printing  appears.  
Is the problem recovered?    
Yes. The task is complete.  
No. Go to the next step.  
Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button.    
3.   After you replace the PHD unit, press the Print with A4
(1) or Print with Letter(A) button.  Printing  appears.  
Is the problem recovered?    
Yes. The PHD unit is old or damaged. Replace the PHD unit.  
No. Contact Dell.  
Contact Dell.  
Locate the cause of the problem by using the Ghost 
Configuration Chart.  
1.   Click the  Tool Box  button.    
2.   Press the Print with A4(2), or Print with Letter(B) 
button.   
Do either of the following:    
When the ghost is printed in positive, try the spare PHD 
unit, if possible.  
1.   See  Replacing the PHD (Print Head Device) Unit  and 
 Installing the PHD Unit .    
2.   After you replace the PHD unit, press [Chart Print], 
and then press the Print with A4(2), or Print with 
Letter(B) button.  Printing  appears.  
Is the problem recovered?    
Yes. The PHD unit is old or damaged. Replace the PHD unit.  
No. Contact Dell.  
When the ghost is printed in negative, use the 
recommended paper.  
Is the problem recovered?  
Yes. The task is complete.  
No.  Do either of the following:  
Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button, and then press the Print with A4(2), or Print 
with Letter(B) button.  Printing  appears.  
Is the problem recovered?    
Yes. The PHD unit is old or damaged. Replace the PHD 
unit.  
No. Contact Dell.  
Adjust the transfer bias.  
1.   Click the  Tool Box  button.    
2.   Adjust the setting for the paper type, and then press   
						

							Light fatigue  
 
   
   
Fog  
 
   
 
Bead - Carry - Out (BCO)  
  the Apply New Settings button.    
3.   Click the  Tool Box  button.    
4.   Press the Print with A4(2) or Print with Letter (B) 
button.    
Check the pattern for light fatigue.  
1.   Click the  Tool Box  button.    
2.   Press the Print with A4(1) or Print with Letter(A) 
button.  Printing  appears.  
Is the pattern matched?    
Yes. Do the PHD Refresh Mode.  
1.   Click the  Tool Box  button.    
2.   After you start the PHD Refresh Mode, click the  Tool 
Box  button, and then press the Print with A4(3), or 
Print with Letter(C) button.  Printing  appears.  
Is the problem recovered?    
Yes. The task is complete.  
No.  Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .  
No. Contact Dell.  
Do the PHD Refresh Mode.  
1.   Click the  Tool Box  button.    
2.   After you complete the Refresh Mode, select Chart 
Print from the list. Press the Print with A4 (3) or Print 
with Letter (C) button.  Printing  appears.  
Is the problem recovered?    
Yes. The task is complete.  
No. Replace the PHD unit, if possible. See  Replacing the 
PHD (Print Head Device) Unit  and  Installing the PHD 
Unit .  
After you complete the Refresh Mode, select Chart Print 
from the list. Press the Print with A4 (3) or Print with Letter 
(C) button. Printing appears.  
Is the problem recovered?  
Yes. The task is complete.  
No. Contact Dell.    
						

							   
 
Banding  
 
   
  Do Adjust Altitude if you install the printer in a high 
altitude location.  
1.   Click the  Tool Box  button.    
2.   Selects the value close to the height of the location to 
install the printer.    
Is the problem recovered?  
Yes. The task is complete.  
No. Replace the PHD unit, if possible. See  Replacing the 
PHD (Print Head Device) Unit  and  Installing the PHD 
Unit .  
Is the problem recovered?  
Yes. The PHD unit is old or damaged. Replace the PHD 
unit.  
No. Contact Dell.  
Locate the cause of the problem by using the Pitch 
Configuration Chart.  
1.   Click the  Tool Box  button.    
2.   Press Print with A4(1), or Print with Letter(A).    
3.   Do either of the following:    
The cause of the problem was located in the PHD unit.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, press Print with A4(1), 
or Print with Letter(A).  Printing  appears.  
Is the problem recovered?    
Yes. The task is complete.  
No. Contact Dell.  
The cause of the problem was located in the fuser.  
1.   Replace the fuser. See  Removing the Used Fuser  
and  Installing a New Fuser .    
2.   After you replace the fuser, press Print with A4(1), or 
Print with Letter(A).  Printing  appears.  
Is the problem recovered?    
Yes. The task is complete.  
No. Contact Dell.  
The cause of the problem was located in the printer, or 
the cause was not determined.  
1.   Contact Dell.      
						

							Auger mark  
 
   
 
Abnormal noise  
  Is the error print match with the pattern for the auger 
mark?  
Yes. Click the  Tool Box  button.  
1.   Press the Start button.    
2.   After you perform the Developer Stir Mode, click the 
Tool Box  button, and then press Print with A4(1) or 
Print with Letter(A).  Printing  appears.  
Is the problem recovered?    
Yes. The task is complete.  
No. Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .  
No. Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .  
Contact Dell.  
Locate the cause of the problem by removing the toner 
cartridges, fuser, and PHD unit.  
1.   Remove the toner cartridges, fuser, and PHD unit. See 
 Removing the Used Toner Cartridge ,  Removing the 
Used Fuser , and  Replacing the PHD (Print Head 
Device) Unit .    
2.   Click the  Tool Box  button.    
3.   Press the  Start  button after selecting  Main Motor 
Operation Check ,  Fuser Motor Operation Check , and 
Dispense Motor Check  to identify the abnormal noise.  
Check if the noise from the  Play of Sound  button is 
matched with the abnormal noise.    
1.   Is the noise from  Main Motor Operation Check  
matched?    
Yes. Contact Dell.  
No. Go to the next step.  
2.   Is the noise from  Fuser Motor Operation Check  
matched?    
Yes. Contact Dell.  
No. Go to the next step.  
3.   Is the noise from  Dispense Motor Check  matched?    
NOTE:  Do not check the operation of the 
dispense motor repeatedly.
Yes. Contact Dell.  
No. Replace the fuser. See  Removing the Used Fuser  and 
 Installing a New Fuser .  
4.   Is the noise from  Fuser Motor Operation Check  
matched?    
Yes. Contact Dell.  
No. Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
						

							Jam/Alignment  
 
   
 
 
   
 
Misfeed jam  
  5.   Is the noise from  Main Motor Operation Check  
matched?    
Yes. Contact Dell.  
The job prints, but the top and side margins are incorrect.  
1.   Ensure the margins are set correctly in your software 
program.    
Color registration is out of alignment.  
Do either of the following:  
1.   Click the  Tool Box  button.    
2.   Press the Start button for Color Regi Chart.    
Is the problem recovered?  
Yes. The task is complete.  
No. Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button.    
3.   Press the Start button for Auto Correct.  
Is the color chart matched with the error paper?    
Yes. The PHD unit is old or damaged. Replace the PHD unit.  
See  Replacing the PHD (Print Head Device) Unit  and 
 Installing the PHD Unit .  
No. Press the Start button for Color Regi Chart.  
Is the color chart matched with the error paper?  
Yes. The task is complete.  
No. Check the offset value shown in the printed chart, and 
then specify each value  for Color Registration 
Adjustment 1 (LateralyfDQG&RORU5HJLVWUDWLRQ 
Adjustment 2 (ProcessyfDQGWKHQSUHVVWKH6WDUWEXWWRQIRU 
Color Regi Chart.  
Is the color chart matched with the error paper?  
Yes. The task is complete.  
No.  Contact Dell.  
Contact Dell.    
						

							Are the width and length guides on the print media sources 
adjusted correctly?  
Yes.  
No. Use the correct print media.  
Is the Tray 1 installed correctly?  
Yes. Check the paper type.  
Thick  
Is thick paper 216 gsm or lower?  
Yes. Flex print media before loading it.  
No. Use paper at 216 gsm or lower.  
Is the problem recovered?  
Yes. The task is complete.  
No.  Flex print media before loading it.  
Thin  
Is thin paper 60 gsm or more?  
Yes. Flex print media before loading it.  
No. Use paper at 60 gsm or more.  
Is the problem recovered?  
Yes. The task is complete.  
No.  Flex print media before loading it.  
Coated  
Load one sheet of coated paper at one time.  
Is the problem recovered?  
Yes.  The task is complete.  
No. Wipe the separator rollers in the tray with a cloth that 
slightly dampened with water.  
Envelope  
Is the envelope inserted with the flap closed and the short -
edge of the envelope facing down from the single sheet 
feeder?  
Yes. The envelope is curled.   
1.   Straighten the curl.    
Is the problem recovered?  
Yes. The task is complete.  
No. Flex print media before loading it.  
No. Use the other envelope.  
Is the problem recovered?  
Yes. The task is complete.  
No. Flex print media before loading it.  
No. Face the short - edge of the envelope into the printer.  
Transparency  
Transparency cannot be used.  
Manual Duplex  
Is paper curled?  
Yes.  The paper is curled.   
1.   Straighten the curl.    
Is the problem recovered?  
Yes. The task is complete.  
No. Flex print media before loading it.  
No. Flex print media before loading it.  
Others  
Is paper moistened?  
Yes.  Turn the paper upside down.  
Is the problem recovered?  
Yes. The task is complete.