Dell 1135n User Guide

							Troubleshooting
This chapter gives  you different troubleshooting  steps.
This chapter includes:
Redistributing toner
Clearing original document jams
Tips for avoiding paper curls
Tips for avoiding paper jams
Clearing paper jams
Understanding display  messages
Solving  other problems
Redistributing toner
When  the toner cartridge is near  the end  of its  life:
White streaks or light  printing occurs.
Prepare  new  cartridge appears on the display.
The  Status  LED blinks  red.
If  this happens,  you can  temporarily improve  print  quality by redistributing the remaining toner in the cartridge.  In
some  cases, white streaks or light  printing will still occur even after you have  redistributed the toner.
1. Open the front door.
2. Pull the toner cartridge out.
3. Thoroughly roll the cartridge five or six times  to  distribute  the toner evenly inside  the cartridge.
If  toner gets on your  clothing, wipe it  off with a  dry cloth  and  wash clothing in cold  water. Hot  water  sets  toner
into fabric.
Do not touch the green underside  of the toner cartridge.  Use  the handle  on the cartridge to  avoid  touching this
area.
4. Hold  the toner cartridge by the handle  and  slowly  insert  the cartridge into the opening in the machine.
Tabs  on the sides of the cartridge and  corresponding  grooves within  the machine will guide the cartridge into the
correct position  until it  locks  into place  completely.
 
						

							5. Close  the front door. Ensure  that  the cover is securely closed.
Clearing original document jams
When  an original jams  while  passing through the document feeder, a  warning  message  appears on the display  screen.
To avoid  tearing the document,  remove the jammed  document slowly  and  gently.
To prevent  document jams, use the scanner  glass for thick,  thin, or mixed paper-type originals.
1. Remove any remaining pages from  the document feeder.
2. Open the document feeder  cover.
3. Gently  remove the jammed  paper from  the document feeder.
If  you see no paper in this area,  go to  step 5.
4. Close  the document feeder  cover.  Reload the pages you removed,  if any,  in the document feeder.
 
						

							5. Open the scanner  lid.
6. Seize  the misfeed  paper, and  remove the paper from  the feed area by carefully  pulling  it  to  the right  using  both
hands.
1. scanner  lid
7. Close  the scanner  lid. Load the removed pages back  into the document feeder.
Tips for avoiding paper curls
1. Open the rear door.
2. Pull down  the pressure  lever on each  side.
1. Pressure lever
Keep  the rear cover opened  during printing.
Only use when  the printout has  more  than  20  mm  curl.
 
						

							Tips for avoiding paper jams
By  selecting  the correct media types,  most paper jams  can  be avoided.  When  a  paper jam  occurs,  refer to  the next
guidelines.
Ensure  that  the adjustable guides  are positioned correctly  (See Loading  paper in the tray).
Do not overload the tray. Ensure  that  the paper level is below  the paper capacity mark  on the inside  of the tray.
Do not remove paper from  the tray  while  your  machine is printing.
Flex, fan, and  straighten  paper before loading.
Do not use creased, damp,  or highly  curled paper.
Do not mix  paper types in a  tray.
Use  only  recommended print  media (See Setting  the paper size and  type).
Ensure  that  the recommended side  of the print  media is facing  down  in the tray, or facing  up  in the manual tray.
Clearing paper jams
When  a  paper jam  occurs,  a  warning  message  appears on the display.
To resume printing after clearing  paper jams, you must  open and  close  the front door.
To avoid  tearing the paper, pull the jammed  paper out slowly  and  gently. Follow the instructions in the following
sections to  clear  the jam.
In tray 1
1. Open and  close  the front door. The  jammed  paper is automatically ejected  from  the machine.
If  the paper does  not exit, go to  the next step.
2. Pull out tray 1 .
3. Remove the jammed  paper by gently  pulling  it  straight out.
 
						

							If  the paper does  not move  when  you pull,  or if you do not see the paper in this area,  check  the fuser  area
around  the toner cartridge (See Inside the machine
).
4. Insert tray 1 back  into the machine until it  snaps into place. Printing  automatically resumes.
In the manual tray
 
1. If  the paper is not feeding  properly, pull the paper out of the machine.
2. Open and  close  the front door  to  resume printing.
Inside the machine
The  fuser  area is hot. Take care when  removing paper from  the machine.
1. Open the front door  and  pull the toner cartridge out, lightly pushing  it  down.
2. Remove the jammed  paper by gently  pulling  it  straight out.
 
						

							3. Replace the toner cartridge and  close  the front door. Printing  automatically resumes.
In exit area
1. Open and  close  the front door. The  jammed  paper is automatically ejected  from  the machine.
If  you do not see the jammed  paper, go to  next step.
2. Gently  pull the paper out of the output tray.
If  you do not see the jammed  paper or if there is any resistance when  you pull,  stop and  go to  the next step.
3. Open the rear door.
4. Pull the pressure  levers  down  and  remove the paper.
1. Pressure lever
If  you do not see the jammed  paper, go to  next step.
5. Pull the fuser  cover levers  down  and  remove the paper.
Return the fuser  cover levers  to  their original position.
 
						

							The  fuser  area is hot. Take care when  removing paper from  the machine.
6. Return the pressure  levers  to  their original position.
7. Close  the rear door.
8. Open and  close  front door, printing automatically resumes.
Understanding display messages
Messages appear on the control panel display  to  indicate the machine’s  status or errors. Refer to  the tables  below  to
understand  the messages’ and  their meaning,  and  correct the problem, if necessary.
Checking display messages
If  a  message  is not in the table,  reboot  the power and  try the printing job again.  If  the problem persists, call
for service.
When  you call  for service, provide the service  representative  with the contents of display  message.
Some  messages may not appear in the display  depending on the options or models.
[error  number]  indicates  the error number.
[tray type] indicates  the tray  number.
[media  type] indicates  the media type.
[media  size] indicates  the media size.
[color]  indicates  the color  of toner or imaging  unit.
Message Meaning Suggested solutions
[COMM. Error] The  machine has  a  communication
problem. Ask the sender to  try again.
[Incompatible] The  machine has  received a  fax from
which is registered as a  junk fax. The  received fax data will be deleted. Reconfirm
junk fax setup. See page  50
[Line Busy] The  receiving fax machine did  not
answer  or the line  is already engaged. Try again after a  few  minutes.
[Line Error] Your  machine cannot connect with the
receiving fax machine or has  lost contact
because  of a  problem with the phone
line. Try again.  If  the problem persists, wait  an hour
or so for the line  to  clear  and  try again.  Or, turn
the ECM  mode on.  See page  50.
[Stop  Pressed] Stop/Clear has  been  pressed during an
operation. Try again.
BOOTP
problemAuto  IP
Run The  IP  address assignment  is failed.  This
happens,  when  Auto IP  for BOOTP is set
in 
Embedded Web Service .Change the IP  address assignment  method to
DHCP or Static. If  you do not change  this option,
the BOOTP server continually  asks to  assign  the
IP  Address.
BOOTP
problemReconfigure
DHCP The  IP  address assignment  is failed.  This
happens,  when  Auto IP  for BOOTP is not
set  in Embedded Web Service
.Change the IP  address assignment  method to
DHCP or Static. If  you do not change  this option,
the BOOTP server continually  asks to  assign  the
IP  Address.
DHCP problem:
Auto IP  Run The  IP  address assignment  is failed.  This
happens,  when  Auto IP  for DHCP is set
in 
Embedded Web Service .Change the IP  address assignment  method to
BOOTP or Static. If  you do not change  this
option,  the DHCP server continually  asks to
assign  the IP  Address.
 
						

							DHCP
problemReconfigure
BOOTPThe  IP  address assignment  is failed.  This
happens,  when  Auto IP  for DHCP is not
set  in Embedded Web Service
.Change the IP  address assignment  method to
BOOTP or Static. If  you do not change  this
option,  the DHCP server continually  asks to
assign  the IP  Address.
Document Jam.
Remove  Jam The  loaded original has  jammed  in the
ADF.
Clear  the jam  (See 
Clearing original document
jams).
Door Open.
Close  it The  front cover is not securely latched. Close  the cover until it  locks  into place.
End  of  lifeReplace
new  cart The  indicated toner cartridge has
reached its  estimated cartridge life.  The
printer stops printing.
Estimated  cartridge life means the
expected or estimated toner
cartridge life,  which indicates  the
average capacity of print -outs and  is
designed pursuant to  ISO/IEC
 19752
(See  Available  

supplies
).
The  number of pages may be
affected by operating  environment,
printing interval, media type, and
media size.  Some  amount  of toner
may remain  in the cartridge even
when   End  of  life  Replace new
cart  appears and  the printer stops
printing. Replace the toner cartridge (See 
Replacing  the
toner cartridge).
Error  [error  number]
Turn  off  then on A  systematic error has  occurred
Reboot  the power and  try the printing job again.
If  the problem persists, call  for service.
Install Toner The  toner cartridge is installed
improperly,  or not installed. Reinstall  the toner cartridge two or three times
to  confirm it  is seated properly. If  the problem
persists, the toner cartridge is not being
detected. Contact  the service  representatives.
Load  [media  size]  in
[tray number] There is no corresponding  paper in the
corresponding  tray.
Load corresponding  paper in the corresponding
tray  (See 
Loading  paper in the tray
).
Memory  Full
Remove  Job The  memory is full.
Press  the left/right  arrow to  highlight  Cancel  or
Start ,  then  press   OK.  If  you select  Cancel,  the
machine stops the fax job.  If  you select  Start,
the machine only  sends scanned documents of
the fax job.
Network Problem:
IP  Conflict The  IP  address is used elsewhere. Check the IP  address or obtain a  new IP  address.
No Answer The  receiving fax machine has  not
answered after several  redial attempts. Try again.  Make sure  that  the receiving machine
is operational.
Not Compatible
toner  cartridge The  toner cartridge is not suitable for
your  machine.
Install the corresponding  toner cartridge with a
Dell-genuine cartridge (See 
Replacing  the toner
cartridge).
Output bin  Full
Remove  paper The  output tray  is full. Or the sensor is
not facing  down.
Remove papers from  the output tray, the
machine resumes  printing. Or make  sure  the
sensor is facing  down. If  the problem persists,
call  for service.
Paper  Empty
in  [tray number] There is no paper in the indicated tray. Load paper in the tray  (See 
Loading  paper in the
tray).
Pulled Out
[tray number]
Cassette The  indicated tray  cassette is not
inserted,  or not properly  closed.
To close  the tray, lower the rear edge, align it
with the slot, and  slide it  into the printer.
Paper  Jam
in MP  Tray Paper  has  jammed  in the manual tray
area.
Clear  the jam  (See 
In the manual tray
).
Paper  Jam
in Tray 1 Paper  has  jammed  in the tray1 area. Clear  the jam  (See 
In tray  1
).
Paper  Jam
inside  machine Paper  has  jammed  inside  the machine. Clear  the jam  (See 
Inside the machine
).
 
						

							Paper  Jam
in exit areaSpecial print  media has  jammed  in the
paper exit  area.
Clear  the jam.
See 
In exit  area.
See In the manual tray)
Prepare  new
cartridge Small amount  of toner is left  in the
indicated cartridge.  The  estimated
cartridge life of toner is close. Prepare a  new cartridge for a  replacement.  You
may temporarily increase  the printing quality by
redistributing the toner (See 
Redistributing
toner).
Remove  seal  tape
&Install  Toner The  machine cannot detect a  toner
cartridge. Remove the sealing  tape from  the toner
cartridge.
Refer to  Quick Install Guide
.
Replace Toner The  toner cartridge has  almost reached
its  estimated cartridge life. You  can  choose between  
Stop or Continue  as
shown on the control panel.  If  you select  Stop,
the printer stops printing and  you cannot print
any more  without  changing the cartridge.  If  you
select  Continue ,  the printer keeps  printing but
the printing quality cannot be guaranteed.
Replace the toner cartridge for the best print
quality when  this message  appears.  Using a
cartridge beyond  this stage can  result
 in printing
quality

 issues (See  Replacing  the toner
cartridge).
Dell does  not recommend  using  non-genuine
Dell toner cartridge such as refilled or
remanufactured. Dell cannot guarantee  non-
genuine Dell toner cartridge's  quality.  Service
or repair  required  as a  result  of using  non-
genuine Dell toner cartridges  will not be
covered under the machine warranty.
Replace new
Fuser  unit The  life of the fuser  unit  has  expired. Replace the fuser  unit  with a  new one. Contact
the service  representatives.
Self Diagnostics
Please wait The  engine  in your  printer is checking
some  problems detected.
Please  wait  a  few  minutes.
Too many  Faxes
Remove  Job Too many faxes are received.
Remove received fax.
Solving other problems
The  following chart lists some  conditions  that  may occur and  the recommended solutions. Follow the suggested
solutions until the problem is corrected. If  the problem persists, call  for service.
Other  problems include:
See System  problems.
See Power problems.
See Paper  feeding  problems.
See Printing  problems.
See Printing  quality problems.
See Copying problems.
See Scanning  problems.
See Fax  problems.
See Dell Scan  and  Fax  Manager Problem.
See Common Windows problems.
See Common Linux  problems.
See Common Macintosh  problems.
System problems
Condition Suggested solutions
The  red error light  is
on. Turn the machine on/off. If  the problem persists, contact  a  service  representative  (See
Contacting 
Dell”).
 
						

							The  machine is experiencing problems that  require service  such as LSU error or fuser
error.
Power problems
Click  this link  to  open an animation about  solving  power problems.
ConditionSuggested solutions
The  machine is not receiving power,
or the connection  cable  between  the computer  and  the
machine is not connected properly.
Plug in the power cord  and  press   Power () on
the control panel.
Disconnect the machine cable  and  reconnect  it.
For  Local  Printing
For  Network Printing  (network model only)
Paper feeding problems
Condition Suggested solutions
Paper  jams  during printing. Clear  the paper jam  (See  Clearing paper jams
).
Paper  sticks together.
Check the maximum  paper capacity of the tray  (See  Print media specifications ).
Make sure  that  you are using  the correct type of paper (See  Print media
specifications ).
Remove paper from  the tray  and  flex or fan  the paper.
Humid  conditions  may cause some  paper to  stick together.
Multiple sheets  of paper do
not feed. Different types of paper may be stacked  in the tray. Load paper of only  one  type, size,
and  weight.
Paper  does  not feed into
the machine.
Remove any obstructions from  inside  the machine.
Paper  has  not been  loaded correctly. Remove paper from  the tray  and  reload it
correctly.
There is too  much  paper in the tray. Remove excess  paper from  the tray.
The  paper is too  thick.  Use  only  paper that  meets the specifications required  by the
machine (See  Print media specifications 
).
If  an original does  not feed into the machine,  the document feeder  rubber pad  may