compaq prosignia 170 User Manual

							MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGELEGAL NOTICEHOW TO USE THIS GUIDEPRODUCT DESCRIPTION
TROUBLESHOOTINGREMOVAL & REPLACEMENTILLUSTRATED PARTS CATALOGSPECIFICATIONS
Troubleshooting
Compaq Utilities & F10 Setup
>Preliminaries
>POST
>Clearing
Password
>Compaq Utilities
>Troubleshooting
without
Diagnostics
>Contacting
Compaq
Compaq Utilities contain several functions thatDetermine if various computer devices are recognized by the system 
and are operating properly.
l   
Provide information about the system once it is configured.l   
Compaq Utilities include the following programs:Computer Setup
l   
Compaq Diagnosticsl   
To access Compaq Utilities:Turn on or restart the computer by clicking  Start -> Shut Down ->
Restart  the computer.
1.  
Press F10 when the blinking cursor appears in the upper-right corner
of the display.2.  
Select a menu option.3.  
Selecting Computer Setup or Compaq Diagnostics for Windows
The computer features two system management utilities:
Computer Setup is a system information and configuration utility that 
can be used even when your operating system is not working or will 
not load. It includes custom settings that are not available in Windows.\
l   
To configure a device in Windows NT 4.0, you must use Computer Setup.Compaq Diagnostics for Windows is a system information and 
diagnostic utility that is used within the Windows operating system. 
Use Compaq Diagnostics for Windows to test system components and 
to display system information whenever possible.
l   
To configure a device in Windows 95 or 98 use the operating system itsel\
f. 
Windows 95 and 98 can be used to add and remove programs, and provide 
Wizards to ensure proper device drivers are installed. Diagnostics for 
Windows is NOT a configuration tool and might only test devices that are\
 
properly configured by the operating system.
NOTE: It is not necessary to configure a device connected to a USB 
connector on the computer or an optional docking base.
Using Computer Setup 
						

							All information and setting in Computer Setup are accessed from the File\
, 
Security, or Advanced menus. The items on each of these menus are 
described in this section. 
To use Computer Setup:Turn on or restart the computer.
1.  
When the blinking cursor appears in the upper-right corner of the 
screen,  press F10 .2.  
To change the language,  press F2.3.  
To view navigation information,  press F1.4.  
To return to the Computer Setup menu from anywhere in Computer 
Setup, press ESC .5.  
Select the File, Security , or Advanced  menu.6.  
To close Computer Setup and restart the computer: 
Select File->Save->Changes  and Exit, then press  Enter.
Select  File->Ignore  Changes  and Exit, then press  Enter.7.  
When you are prompted to confirm your action,  press F10 .8.  
 
Selecting from the File Menu
Use the following table as a reference in making selections from the Fil\
e Menu.
File Menu
SelectionsResulting Action
System informationAllows viewing of identification information about 
your computer, a docking base, and battery packs.
Save to floppySave system configuration to a formatted diskette.
Restore from floppyRestore system configuration from a diskette
Restore defaults
Replace configuration settings in Computer Setup 
with factory default settings (identification 
information is retained).
Ignore changes and 
exitCancel changes entered during the Computer Setup 
session, then exit and restart the computer
Save changes and 
exitSave changes entered during the current Computer 
Setup session, then exit and restart the computer
Selecting from the Security Menu
Use the following table as a reference in making selections from the Sec\
urity Menu.
Security MenuSelections Resulting Action
Setup passwordEnter, change, or delete a setup password
Power-on passwordEnter, change, or delete a power-on 
password.
DriveLock passwordsEnable/disable DriveLock; change a 
Drive/Lock User or Master password. 
						

							Password optionsEnable/disable 
QuickLock 
QuickLock on Suspend 
QuckBlank 
Lock keyboard and mouse at power-on 
To enable Quicklock on Suspend or 
QuckBlank, Quicklock must be enabled first.
Device securityEnable/disable 
Ports or diskette drives 
Diskette write 
CD or diskette startup 
Settings for DVD can be entered in the CD 
field.
System IDsEnter identification numbers for the 
computer, a docking base, and battery packs.
Selecting from the Advanced Menu
Use the following table as a reference in making selections from theAdvanced Menu.
Advanced MenuSelections Resulting Action
Language (or press F2)Change the Computer Setup language
Boot optionsEnable/disable 
QuickBoot, which starts the computer more 
quickly by eliminating some startup tests. (If 
you suspect a memory failure and want to test 
memory automatically during startup, you 
may want to disable QuickBoot.) 
MultiBoot, which enables you to set a startup 
sequence that can include any drives and PCI 
network adapters in the system.
Device optionsEnable/disable the embedded numeric keypad 
at startup. 
Enable multiple standard pointing devices at 
startup, or disable this feature so the 
computer supports only a single pointing 
device at startup. 
Enable/disable USB legacy support for one 
USB mouse and one USB keyboard. 
Set an optional external monitor or overhead 
projector connector to a video card in a 
docking base as the primary device. 
Change the parallel port mode from EPP 
(default) to standard, bidirectional, EPP, or 
ECP.
Using Compaq Diagnostics for Windows
When you access Compaq Diagnostics for Windows, a scan of all system
components appears on the screen before the Compaq Diagnostic window opens. You can display more or less information from anywhere withinCompaq Diagnostics for Windows by selecting Level on the menu bar.
Compaq Diagnostics for Windows are designed to test Compaq components. 
						

							Testing other components may be inconclusive.
Displaying System Information
To display system information:Select Start -> Settings -> Control Panel -> Compaq 
Diagnostics
1.  
Select Categories, then select a category from the drop-down list.2.  
To save the information, select  File -> Save As.3.  
To print the information, select  File -> Print.4.  
To close Compaq Diagnostics for Windows, select  File -> Exit.5.  
Running a Diagnostic Test
To run a diagnostic test:Select  Start ->Settings -> Control Panel -> Compaq Diagnostics .
1.  
Select the Test Tab.2.  
In the scroll box, select the category or device you wan to test.3.  
Select a test type. 
Quick Test runs a quick, general test on each device in a selected 
category. 
Complete Test performs maximum testing on each device in a selected 
category. 
Custom Test performs maximum on a selected device. 
To run all tests listed beneath your selection, select the Check All 
button. 
To run only the tests you select, select the Uncheck All button, then 
select the check box beside each test you want to run.4.  
Select a test mode. 
Interactive Mode provides maximum control over the testing process. 
You determine whether the test was passed or failed and may be 
prompted to insert or remove devices. 
Unattended Mode does not display prompts. If errors occur, they are 
displayed when testing is complete.5.  
Select the Begin Testing button.6.  
Access the test information. The view test information, select a 
report: 
Status tab provides a summary of tests run, passed and failed during 
the current testing session. 
Log tab provides a listing of tests run on your computer, the number 
of times each test has run, the number of errors found on each test, 
and the total run time of each test. 
Error tab provides a listing of all errors found on your computer with 
their error codes.7.  
To save 
Test information - Select the Save button on the Log tab. 
Error reports - Select the Save button on the Error tab.8.  
To close Compaq Diagnostics for Windows, select
File -> Select .9.  
Click here to see  Factory Default settings . 
						

							Return to the top.
  
						

							MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGELEGAL NOTICEHOW TO USE THIS GUIDEPRODUCT DESCRIPTION
TROUBLESHOOTINGREMOVAL & REPLACEMENTILLUSTRATED PARTS CATALOGSPECIFICATIONS
Troubleshooting
Without Diagnostics
>Preliminaries
>POST
>Clearing
Password
>Compaq
Utilities
>Troubleshooting 
without 
Diagnostics
>Contacting
Compaq
This section provides information about how to identify and correct some\
 
common hardware, memory, and software problems. It also explains several\
 
types of messages that may be displayed on the screen. 
Since symptoms can appear to be similar, carefully match the symptoms of\
 
the computer malfunction against the problem description in the 
Troubleshooting tables to avoid a misdiagnosis. 
Before Replacing Parts 
When troubleshooting a problem, check the following items for possible 
solutions before replacing parts:Verify that cables are connected properly to the suspected defective 
parts.
l   
Verify that all required device drivers are installed.l   
Verify that all printer drivers have been installed for each application\
.l   
Obtaining Update Information with Info Messenger 
Compaq Info Messenger allows you to set a customized search of the 
Compaq Web site. By registering for this utility, you can stay up to dat\
e with 
software and hardware information specific to your system. 
Select the  Categories menu , then select a category from the drop-down
list.
To access Compaq Info Messenger, go to  www.compaq.com and select Info
Messenger. 
To register, follow the instructions on the Info Messenger page. When yo\
ur 
registration is complete, you can
Implement your customized search whenever you prefer from the Info 
Messenger page.
l   
Set Info Messenger to send you the information by email as it becomes 
available.l   
Info Messenger will also inform you if there are updates to the system 
ROM for your computer.l   
Checklist for Solving Problems 
If you encounter a minor problem with the computer or software applicati\
ons, 
go through the following checklist for possible solutions: 
						

							Is the computer connected to an external power source, or does it have 
a fully charged battery pack installed?l   
Are all cables connected properly and securely?l   
Did the diskette drive contain a nonbootable diskette when you turned 
on the computer?l   
Have you installed all the needed device drivers? For example, if you 
are using a mouse, you may need to install a mouse device driver.l   
Are printer drivers installed for each application?l   
Eliminating the typical problems described in this Troubleshooting secti\
on 
may save you time and money. If the problem appears related to a softwar\
e 
application, check the documentation provided with the software. You may\
 
discover something you can resolve easily by yourself. 
If the condition persists, contact your Compaq authorized dealer or serv\
ice 
provider.Click on a link below for Troubleshooting information regarding:
>Audio>Keyboard
>Battery>Modem
>CD/DVD drive>PC Card
>Diskette/LS
120
>Power
>Hard Drive>Screen
>Infrared>USB
  
						

							MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGELEGAL NOTICEHOW TO USE THIS GUIDEPRODUCT DESCRIPTION
TROUBLESHOOTINGREMOVAL & REPLACEMENTILLUSTRATED PARTS CATALOGSPECIFICATIONS
Troubleshooting
Contacting Compaq Support
>Preliminaries
>POST
>Clearing
Password
>Compaq
Utilities
>Troubleshooting
without
Diagnostics
>Contacting 
Compaq
Obtain the following information before contacting Compaq Support:Product name
l   
Product  serial numberl   
Purchase datel   
Conditions under which the problem occurredl   
Any error messages that have occurredl   
Hardware configurationl   
Type of printer connectedl   
Hardware/software being usedl   
Printed result of Computer Checkup (TEST)l   
Printed copies of  CONFIG.SYS and AUTOEXEC.BAT  files, if possiblel   
Shipping Preparation
To ship the computer, complete the following steps: 
1.  Back up the critical hard drive files. Ensure that backup tapes/d\
iskette are 
not exposed to electrical or magnetic fields while stored in transit. 
2.  Turn off the computer and external devices. 
3.  Disconnect the external devices from their power sources, then fr\
om the 
computer.
IMPORTANT:Ensure that there is not a diskette in the 
diskette drive and that there are no PC Cards 
in the PC slots.
4.  Close the display and all exterior doors of the computer. 
5.  Pack the computer with sufficient packing material to protect it.\
 Use the 
original packing box or similar packaging.
  
						

							MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGELEGAL NOTICEHOW TO USE THIS GUIDEPRODUCT DESCRIPTION
TROUBLESHOOTINGREMOVAL & REPLACEMENTILLUSTRATED PARTS CATALOGSPECIFICATIONS
Troubleshooting
Without Diagnostics: Solving Minor Problems
Click on a link below for Troubleshooting information on:
>Audio>Keyboard
>Battery>Modem
>CD/DVD drive>PC Card
>Diskette/LS
120
>Power
>Hard Drive>Screen
>Infrared>USB
Solving Audio Problems
ProblemPossible CauseSolution
Computer does not 
beep after the 
Power-On Self-Test 
(POST).System beeps have 
been turned down.Use the Fn+F5  hotkeys to
turn up the system volume.
Internal speaker does 
not produce sound 
when an external audio 
source is connected to 
the stereo line-in jack.Volume may be turned 
off or set too low.Adjust the overall volume 
with the  Fn+F5 hotkeys.
Adjust the overall volume by 
pressing the  Fn+F5  hotkeys.
Adjust the sliding mixer 
controls by double-clicking 
the speaker icon on the 
Windows taskbar.
Line input may not be 
connected properly.Check line input connection.
Headphones or speakers 
are connected to the 
stereo speaker/ 
headphone jack, which 
disables the internal 
speakers.Disconnect the headphones or 
speakers to enable the 
internal speakers.
Volume may be mutedUncheck the mute box in the 
volume properties. 
						

							External microphone 
does not work.You are using the wrong 
type of microphone or 
microphone plug for the 
computer.Check to see if you are using 
a monophonic electret 
condenser microphone with a 
3.5-mm plug.
The microphone may 
not be connected 
properly.Ensure that the microphone 
plug is properly connected to 
the mono microphone jack.
Sound source not 
selected.Ensure that microphone is 
selected as the recording 
source in Control Panel  ->
Multimedia  and that the
recording level is adjusted.
Audio settings are not 
set correctly.Check the game programs 
audio settings.
Volume control on the 
computer is turned 
down.Adjust the computer volume 
with the Fn+F5 hotkeys.
No sound from 
headphonesVolume or mixing 
controls set incorrectly.Adjust the overall volume 
with the Fn+F5 hotkeys.
Use the mixing features 
available by double-clicking 
the speaker icon on the 
Windows taskbar.
Sound source not 
selected.Verify that the sound source 
is selected in  Control Panel
-> Multimedia .
The headphones are 
connected to the wrong 
jack.Check the connection.
Volume too low or too 
loud Volume or mixing 
controls set incorrectly.Adjust the overall volume 
with the Fn+F5 hotkeys.
Check the mixing features 
available by double-clicking 
the speaker icon on the 
Windows taskbar.
Return to the top.
 
Solving Battery/Battery Gauge Problems
ProblemPossible CauseSolution
Computer is beeping 
and battery power 
light is blinkingBattery pack charge is low.Charge the battery pack 
by connecting to an 
external power source.
Replace the battery pack 
with another fully charged 
battery.