compaq lte 5000 User Manual

Chapter 2.5 Compaq Diagnostics 
A Compaq Diagnostics diskette is supplied with the computer. Run the
Diagnostics utilities when you want to view or test system information and
installed or connected devices. The Diagnostics menu includes the
following utilities:
o Computer Checkup (TEST)
o View System Information (INSPECT)
If you have a problem you cannot solve, run the Diagnostics utilities
before you call for support. Run Computer Checkup and select to save the
device list to a file and to print or to...

9. Select one of the following from the Test Option menu:
o Quick Check Diagnostics. Runs a quick, general test on each device
with a minimal number of prompts. If errors occur, they display when
the testing is complete. You cannot print or save the error
messages.
o Automatic Diagnostics. Runs unattended, maximum testing of each
device with minimal prompts. You can choose how many times to run
the tests, to stop on errors, or to print or save a log of errors.
o Prompted Diagnostics. Allows maximum...

Graphics
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7. Follow the instructions on the screen to cycle through the screens, to
return to the list and choose another item, or to print the
information.
Chapter 2.6 Diagnostic Error Codes 
Diagnostic error codes occur if the system recognizes a problem while
running the Compaq Diagnostic program. These error codes help identify
possibly defective subassemblies.
Tables 2-4 through 2-16 list possible error codes, a description...

110 - xx Programmable timer
load data test
failed
113 - xx Protected mode test
failed
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114 - 01 Speaker test failed 1. Check system configuration.
2. Verify cable connections to speaker.
3. Replace the system board and retest.
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Table 2-5. Memory Test Error Codes
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Error Code...

not connected codes 401 - xx through 403 - xx:
402 - xx Failed Port Test 1. Connect the printer.
2. Check power to the printer.
403 - xx Printer pattern test 3. Install the loopback connector and
failed retest.
4. Check port and IRQ configuration.
5. Replace the system board and retest.
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Table 2-8. Diskette Drive Test
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Error Code Description Recommended...

Table 2-10. Hard Drive Test Error Codes
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Error Code Description Recommended Action
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1701 - xx Hard drive format The following steps apply to error
test failed codes 1701 - xx through 1736 - xx:
1702 - xx Hard drive read test 1. Run the Configuration and
failed Diagnostics Utilities and verify
drive type.
2. Verify that all secondary drives
1703 - xx Hard...

* ECC = Error Correction Code
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Table 2-11. Video Test Error Codes
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Error Code Description Recommended Action
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501 - xx Video controller The following apply to error codes
test failed 501 - xx through 516 - xx:
502 - xx Video memory test 1. Disconnect external monitor and test
failed...

failed Diagnostics Utilities.
2. Replace the display assembly and
2404 - xx Video character set retest.
test failed 3. Replace the system board and retest.
2405 - xx Video 80 x 25 mode
9 x 14 character
cell test failed
2406 - xx Video 80 x 25 mode
8 x 8 character
cell test failed
2408 - xx Video 320 x 200
mode color set 0
test failed
2409 - xx Video 320 x 200
mode color set 1
test failed
2410 - xx Video 640 x 200
mode test failed
2411 - xx Video screen
memory page test
failed
2412 - xx Video gray scale...

failed
2425 - xx ECG/VGC monochrome
graphics mode test
failed
2431 - xx 640 x 480 graphics
test failure
2432 - xx 320 x 200 graphics
(256 color mode)
test failure
2448 - xx Advanced VGA
Controller test
failed
2451 - xx 132-column Advanced
VGA test failed
2456 - xx Advanced VGA 256
Color test failed
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2458 - xx Advanced VGA BitBLT Replace the system board and retest.
test
2468 - xx Advanced VGA DAC
test
2477 - xx Advanced VGA data...

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Error Code Description Recommended Action
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3301 - xx CD-ROM drive read The following steps apply to error
test failed codes 3301 - xx through 3305 - xx and
6600 - xx through 6623 - xx:
3305 - xx CD-ROM drive seek 1. Replace the CD and retest.
test failed 2. Verify that the speakers are
connected.
6600 - xx ID test failed 3. Verify that drivers are loaded...